From You Flowers

Complaint: ***
I am rejecting this response because: I have not been offered a refund of 50% of the price I paid, nor of the current listed website price (which is less than what was listed last week) The 50% they are offering is of $which might be what the advertised arrangement is actually worth, but not what they sell it for Also, that doesn't include the $shipping and handling I have been offered $total 50% of what I paid would be $27.49, which still might be overpaying for the arrangement received I have also not been home during business hours, which is where they have tried to reach me, and at the first available chance, I responded to them.
Sincerely,
*** ***

This case has been completely resolvedWe have spoken to the customer and this order will be redelivered today. The customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case. Thank you

Complaint: ***
I am rejecting this response because: I was going to get my money back anyway whether they reimbursed me or notThey offered me a complimentary bouquet, but as I implied in my emails to them, I will never use their company againThey messed up the only two orders I've ever place with themWhy would I subject myself to a third opportunity for them to ruin a special occasion for someone I care about? I never received any explanation as to WHY the mistake occurredThey didn't want to address that at all"Just give him his money back and offer him a free bouquet." The only response I would have accepted would be for them to go back in time and send the correct bouquet out in the first place, but since time travel isn't a viable option, there's no response I would have accepted
Sincerely,
*** ***

This case has been completely resolvedWe have spoken with our customer and ensured the re delivery has been madeWe have also credited back the customer fifty-perfect off the orderPlease let us know if there is anything else we can do regarding this case.Thank you

Complaint: ***
I am rejecting this response because:Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, I will terminate the Revdex.com complaint, ONLY after my entire amount is refunded back into my account. It has not been refunded or posted back to my account, as of today. I will call back or email the Revdex.com, when this has been done and I see it back into my accountThe company also assured me that the complimentary flowers would be sent today, I asked and they promptly stated that they will guarantee the flowers will be there today. As of now...it is 2:12pm and the flowers have not arrived yet. So here we go again....they are not standing behind their own word. The company also stated that they would upgrade the flowers to the next larger size and they would call me, when the flowers were delivered. No response yet. And that they would make sure that the arrangement was as close to the arrangement as possible, if not the same arrangement I originally ordered to be deliveredSo, I DO NOT close this matter out, until my refund is posted back into my account and the flowers are delivered as promisedSincerely,
*** ***

I ordered flowers for my wife on our wedding anniversary from their website I even called to confirm the order and the delivery time I paid for next day delivery (9AM to 5PM) and waited At 4:I had not heard anything and upon checking their website, it stated that the order was still going to be deliveredAfter minutes on hold, I spoke to someone who had to call the local vendor They said that they did not receive my order and that it will not be delivered as promisedThe FromYouFlowers representative offered to deliver them late with a reduced fee but then why would I pay for same day delivery? The representative's manager was also no help and would not even give me the florist's number to confirm what I was being told The manager did offer to call my wife to inform her that I ordered flowers and that they failed to deliver them but that is not the point Our anniversary was today, you screwed it up, and now you can't fix it And by the way, it is too late to try and fix it yourself I am waiting to receive my full refund and will not be using their services again

We have credited back the customer in the full amount of the orderPlease let us know if there is anything else we can do regarding this case We have also paid the filling florist in full so the recipient may enjoy the arrangement delivered.
Thank you

They company has issued a full refund and the complaint has now been resolved Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of both ordersAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to
any recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

I work at a law firm and we ordered flowers to be delivered to a colleague in the hospital on the same day 11/30/When the flowers arrived, they were nothing like the ones on the websiteAs a matter of fact, the flowers that showed up did not contain a single flower from the photo, in addition to wilted flowersIt was embarrassing and dishearteningI emailed From You Flowers with the pictures because we were extremely shocked at such a low quality arrangement for $I proceeded to call and was put on hold for a long period of time, where the customer service representative would not offer a full refund but kept pushing me to accept a new arrangement from the same horrible floristWe don't know if our colleague will be discharged so she might not even be around to accept it tomorrowWe just want a refundThe damage has been done and we do not care for the $gift card that was sent or to do further business with themIf we do not get a refund, we will surely look into legal action as it seems there have been numerous complaints rampant all over the internet

I’m writing in regards to case ID ***At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and haven’t heard a response back as of todayWe would be happy to further resolve the issue
once we hear back from our customerPlease let me know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any
recipient of the customer’s choicePlease let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am unappreciative of the wasted time throughout my experience with this company, but the specialist who immediately email responded to my situation handled it professionally and with poise.
They need to work on their advertising and delivery issues.
Sincerely,
*** ***

To Whom It May Concern,
The flowers I had ordered arrived a day late, the day AFTER my mother's birthday I had received an email from your establishment stating that the Premium flowers, vase & balloon I had ordered were delivered on my mom's birthday However, my mom assured me the evening of supposed delivery & the following morning that she had not received the gifts that were intended to be a SURPRISE for her! I called your 1-number & spoke to a lady that assured me she would return my call as soon as she found out what happened with the local florist you had used She never did The flowers were then delivered after-the-factI am not happy with your customer service AT ALL There is a lack thereof, actually I had paid the amount intended for delivery on the day chosen I expected a call back from your customer service representative What was supposed to be a surprise became a lost order that never had any follow-up An email was sent stating Delivery when it was NOT! Your organization does not hold unto its promise & it LIES Because of this experience, I do not plan to use your establishment again

This case has been
completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also allow the arrangement to remain with the recipient complimentary Please let us know if there is anything else we can do regarding this orderThank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $The customer was pleased with this resolutionPlease let us know
if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift cardAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $The customer was very pleased with
this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

*** *** regarding From You Flowers and order # ***Please close complaintNo refund neededFlowers have been delivered.Thank you

I bought the flowers paying extra to be delivered before noon to my girlfriend office because it is her birthday4pm and didn't hear from my girlChecked the status "no delivered"Called the 1-800, waited minutes until finally someone picked upWaited another minutes for them to find out what happenedTurned out, they weren't able to make itNever bother communicating to meI am heartbroken that what I considered to be an special surprise was totally ruined now by a third partyThey offered me 50% off next orderThere is nothing they can do to fix what they didTotally ruined itI wouldn't recommend doing business with this company EVER

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***