From You Flowers

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift cardThe
customer was fine with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you
Tell us why here

The worst experience I have ever had when dealing with an ON LINE Business Ordered flowers for a funeral of a very special person Ordered on a Saturday AM, and paid extra for same day serviceNever received an e-mail receipt as I had been told would be sentBecause of this, became concernedTried calling "a person " all day Sunday, and tried tracking order on line...(as that was the only way I would be able to get any info)..tracking system COULD NOT FIND ORDER!! Went to visitation Sunday eveningNo flowers, questioned funeral home..no flowers brought.Started calling again Monday...no one to help..system sent me to recorded message indicating I HAD to e-mail to get an answerE-mailed several times..finally got an answer...they told me the flowers had been delivered? Told them the funeral home had no flowersNo flowers there for the funeral on Monday afternoon Still nothing on "tracking system" E-mailed the company and asked for the name of the floristThey said they were not permitted to release that info Then they tell me that the florist had a signed receipt from the funeral home, but you could not read the signatureI asked her to e-mail me the receipt, and was told they were e-mailingNEVER received the receipt(Have about e-mailsand was able to talk to a person time)BUT no flowers, no receiptThis was a week ago and I have yet to receive a receipt...much less the FLOWERS!!!! The very worst experience I have ever hadI am not going to stop here, but wanted people to know what they may have to deal with

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient as well as a floating complimentary arrangement to be delivered at a
future date to the value of $ The customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have reached out to our customer and confirmed all four of his previous orders have been refunded in fullWe have also gone ahead and sent out a complimentary valued at $as an extended apology on behalf of our companyPlease let us know if there is
anything else we can do regarding this case
Thank you

This case has been completely resolvedWe have credited the customer back in full on both of her ordersThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a complimentary arrangement for the value of $The customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this
order.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any
recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However at this time the credit has not appeared on my statement and the flower delivery has not been made. If the above is not completed, I will request further resolution
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of both of her ordersWe have also offered to send out two complimentary arrangements to be delivered to any recipient of her choice, at anytimePlease let us know if there is anything else we can do
regarding this case.Thank you

Very poor experience Ordered flowers for a wedding days prior and paid for expedited delivery on Friday for a Saturday wedding The flowers were not delivered and when I attempted to confirm delivery on Friday I got a message the said they couldn't confirmSent their form to request internal verification of delivery and was told "they were sure the flowers were delivered" but couldn't confirm because the florist was closed Saturday I tried again This time was given their sincerest apologies but the flowers had not been delivered and they wanted to give me a 10% discount on a future order!
They didn't deliver for my sister's wedding and they want to give me a 10% discount and deliver the flowers on Monday I declined and asked for a refund Why in the world would I ever trust them again Then I began to research them My complaint mirrored hundreds of others The Revdex.com has a notice that asks customers to contact someone at Fromyouflowers to resolve the complaint How do you resolve the fact that you failed to do what you were paid to do and caused a customer to miss being represented at a significant event that may never occur again?
Over Revdex.com complaints, most not resolved, in a year period One other website has complaintsThis company should not be in business

Complaint: ***
I am rejecting this response because I'm still waiting for my account to be credited I don't want the gift card or flowers I just want my money back
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a fifteen dollar gift cardThe gift card can be used at any timeThe customer was very pleased with this resolutionPlease let us know if there is anything further we can do
regarding this case.Thank you

Ordered flowers for a funeral through our company employee perks website I paid a delivery fee plus an extra fee to have the flowers delivered in the morning Although I got an email saying they were delivered, the recipient has never confirmed receipt of the flowers Following my order I received an email saying that I'd "earned" a $credit I clicked through the email message to the From You Flowers and selected flowers for another recipient (before I knew how bad this company was) and no credit showed up in the cart - even though the "code" did I put the order on hold and contacted the company through their website Turns out they don't really mean I earned a "credit" they want to apply it as a "discount" - so if the item I picked out is on sale - then no "discount" applies However, a discount is customarily applied before the purchase (and called a discount), the credit is applied as a form of payment at the end of the purchase No credit was applied I went through four or five customer service emails until I finally got elevated to a supervisor - who replied that I got my 25% discount on my original purchase My emails were never about my original purchase - the supervisor didn't read my concerns, just made an assumption I have notified our company employee perks provider about the bait-and-switch tactics and recommend they remove this vendor from our site Thanks to Revdex.com for the alert on the site - I've emailed Ms*** to see if she can resolve their issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me. They contacted me yesterday and completely resolved this situation. Thank you!
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of both ordersPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a fifty dollar complimentary arrangement on behalf of our companyThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do
regarding this case.Thank you

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey called me an apologized and said they would put the monies back into my accountThis has not yet happened they said it could take several days however, there is a deposit from them pending
Sincerely,
*** ***

I’m writing in regards to case ID *** At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and received a response back not to further contact the customerAt this time we have gone ahead
and refunded this customer in full for their orderWe would be happy to further resolve the issue once we hear back from our customerPlease let me know if there is anything else we can do regarding this case.Thank you

This case has been
completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift cardThe customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this caseThank you

This case has been completely resolvedWe have credited back the customer in the full amount of both orders, along with a combined total of $in gift cardsThe customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you