From You Flowers

Complaint: ***
I am rejecting this response because what they promised me is resolution to their mistakes has still not been DELIVERED! I did receive a phone call from their customer service rep Robyn who was very pleasant and tried to resolve my issues, but I sent her this email last night as there company has FAILED me again on what they were trying to offer to me, still NO FLORAL ARRANGEMENT days later!!!
Hi Robyn,
Thank you so much for your phone call this morning it was a nice effort on your part, but unfortunately it is 730pm in California and my daughter still has not receivedany floral arrangement from your companyI can be wrong, but I thought you were going to refund my credit card, send me this email for a $credit on a future order and send my daughter an upgraded arrangement today from another floristWell just so you know I did receive your email, and I did see a refund back on my card, but the Plant arrangement is still not delivered
I thought for sure you were looking to redeem your company, but this has only frustrated me more and disappointed me to the extreme! I appreciate the $credit, but please tell me how am I to ever trust a company like yours for any special occasion or special day, that just makes unfilled promisesI really have spent so much time and energy on wanting to do something extra special for my daughter being so sick, and you have advanced my anger, disappointment and frustration even further
I really can’t say I would ever feel comfortable ordering another thing from your company with the amount of disappointment your company has caused meI think it would be best that the broken promises ceaseas, I am really not a happy customer at this point and this was my first experience using your company and I run an online internet company, so trust me I know all about customer service and keeping your client base happy especially a first time client
I have been really patient and understanding, but this is a horrible experience and then some for meMy husband and I usually pend a lot of $$$ on our families for ordering of flowers and arrangements, and I really thought I found a gem with how great your website was and prices, but it was all a bunch of fluff for a poorly run business that by the look of the Revdex.com and *** can’t retain or make any clients happy.
You will be happy to know that you win the award for me on failure and disappointment in companies, as I have never in my life made a complaint about a company except for yours
Thanks for the broken promises and the good effort, but it seems it all failedThis is the response I received from there manager today
Dear *** ***
I came in this morning to your voice mail only to find that yet another florist failed to deliver this arrangement We we assured it would go out and did notI am waiting now for the CA florist I deal with on a basis to get in I sincerely apologize and am just beside myself that this florist took the order after we explained the situation and still did not complete the delivery I am here until 4:p.mEST today and it will be delivered today I will do it myself to ensure nothing goes awry Please feel free to contact me but I will be calling at a.mCA time to get this placed.
Sincerely
*** ***
Revdex.com please know I stand behind my complaints that this company should not be selling online flowers to anyone as they simply are not a legit delivery system for special occasionsI was happy they called me to resolve the issue, but times now of not delivered the florist arrangement is really not acceptablePeople deliver flowers for certain occasions and today is Friday I order this on Monday, its a little late now don;t you think and its horrible they tried to redeem themselves and still can't find a florist to deliver somethingI am not really happy with there broken promises it has really frustrated me more!!! THey have NOT resolved there promises to me at all!

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $The customer was pleased with this resolutionPlease let us know if
there is anything else we can do regarding this case.Thank you

This case has been
completely resolvedWe have credited back the customer in the full amount of the ordersAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this orderThank you

I was not pleased with my order I paid EXTRA for a balloon and chocolatesThe chocolates were barely visibleNOT $worth and then there was NO balloon for the birthday! Lastly I ordered PINK ROSES NOT red and white rosesEverything about this order was horrible and I am beyond dissatisfied.I will never order from here again!

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our
company we have sent out a complimentary arrangement to the recipient and the senderThe customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

This case has been
completely resolvedWe have credited back the customer $for the late delivery The customer has agreed to this resolution.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I’m writing in
regards to case ID 11*** At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and haven’t heard a response back as of todayAt this time we have gone ahead and refunded this customer in full for their orderWe would be happy to further resolve the issue once we hear back from our customerPlease let me know if there is anything else we can do regarding this caseThank you

This is the worst flower delivery company .they don't deliver product you order, and even that is days late!!!! get my money back only when I promised complain on Revdex.com.I think this site is scam!!!!!

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient and have issued a $gift certificateThe customer was pleased
with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our
company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choice as well as a $gift card Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipientWe have also issued the customer a $gift certificateThe
customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a future complimentary arrangement valued at $on behalf of our companyWe let the customer know she can place this order at anytime to any recipient of her choiceThe
customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this caseThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meYes they were very kind and helpfulMaybe the holiday just had them weighed down
Sincerely,
*** ***

This case has been
completely resolvedWe have credited back the customer in the full the amount of both orders, along with a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this caseThank you

I’m writing in regards to case ID *** At this time we have reached out to the potential customer and we have been advised by him he wants no calls from our company We have offered to waive our service fee as a one time courtesy as well We would be happy to further resolve the
issue if he so chooses to respond Please let me know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is very satisfactory to me
Sincerely,
*** *** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the orderWe have delivered the arrangement and the chocolates and upgraded them to the premium sizes As an extended apology on behalf of our company we have offered to send out a future
complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderThe customer was pleased with this
resolutionPlease let us know if there is anything else we can do regarding this case.Thank you