From You Flowers

This case has been completely resolvedWe have credited back the customer $which was the amount of the face vase, along with a $gift cardThe customer was accepting of this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

Ordered a $on June 5th for delivery on Monday, June 8th I even called to confirm the order Yes they had the order We will have the flowers there on Monday Mon, Tue, Wed pass and NO FLOWERSWhen I call, they indicate they don't know why they weren't delivered They can't get a hold of the florist! I demanded a refund I will be calling back if my account is not credited shortly

From* *** *** ***m] Sent: Monday, May 15, 1:PM To: Revdex.com *** Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complain* *** Thank you for your concern I have recently
received a call from the Flower company and they refunded my full amount and gave me a dollar credit to use in the futureSo the problem is resolved to my satisfaction

This case has been completely resolvedWe have credited back the customer in the full amount of the order We have also offered the customer a complimentary arrangement, along with a $gift cardPlease let us know if there is anything else we can do regarding this order
Thank
you

Revdex.com:
Thanks so much for your helpI know it is hard to get in touch as we work day weeks, hour daysThis was a wonderful resolution
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** *** ***

I have had multiple bad experiences with this companyI have asked multiple times for them to not use a particular florist, (they have evolved to where they don't include their name on the name tag)I consistently get wilted flowers much later than the "guaranteed" time frameI have had one go a full day prior to deliver, (they are busy)today I purchased the "expidited" service which missed the time by >hoursThe customer service has done a good job at keeping me "apeased" however, at this time I will not use again and I think consumers should be warned about this terrible serviceWhen I spoke with customer service today they spoke to me with contempt and I had to get off the phone

Complaint:
***
I am rejecting this response because: While I accept and appreciate the credit, and I thank them for taking this step, I am not satisfied In my correspondence with them, I thanked them for the credit and said I had no need to speak on the phone I never expressed that their response resolves my complaint.In short, they used misleading marketing to upsell me on the vase I was duped, I called them on it, and they refunded my money But as long as they continue to use deceptive sales practices, how can I accept their response as solving the issue? How many more people will be fooled into buying this vase?As for the gift certificate, it is moot as I do not plan on using their services unless they adjust the manner in which they describe the "custom vase" on their website
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift cardA redelivery of the original order is being made today free of chargeThe customer was very pleased with this resolutionPlease let us know if there is
anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back our customer in the full amount of the orderThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $The customer was very pleased with this resolutionPlease let us know
if there is anything else we can do regarding this case
Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our
company we will also be sending out a complimentary arrangement to the value of $to the recipientThe customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will close this caseThe refund mentioned doesn't make up for the poor service nor the terrible product they had delivered to our daughter I will continue to tell others,through word of mouth and social media, he about this attempted ripoff Thank you for your help.
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the order We have tried unsuccessfully to reach the customer via phone or email Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift cardWe have also set up a complimentary arrangement to be delivered on behalf of our company as an extended apologyPlease let us know if there is anything else we
can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order and this will be delivered free of charge tomorrow As an extended apology on behalf of our company, we have offered to send out a future complimentary arrangement valued at $This
arrangement can be delivered on any future date to any recipient of the customer’s choice We have also issued a $gift certificate The customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift cardAt this time we have also sent out a complimentary arrangement on behalf of our companyPlease let us know if there is anything else we can do regarding this
order. Thank you

This case has been completely resolvedWe have credited back the customer $of the order for the missing balloon, along with a $gift card
The customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have left the customer several messages and emails regarding this orderAs of today we have not heard back from the customerWe are happy to resolve the issue with the customer by offering a complimentary arrangement, along with a twenty dollar gift card
Please let us know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***