From You Flowers

UPDATE: From you Flowers called on 2/5/2015 to apologize and let me know that they would deliver a plant FREE of charge by 2/7/2015. Still 4 days later, but ok.

Received a call this morning, 2/6/2014, that they STILL could NOT deliver the plant until next TUESDAY, 2/9/2015. I did refuse the service at that time, because a week later delivery for a FUNERAL is RIDICULOUS!!!!
SO NO! A COMPLIMENTARY ARRANGEMENT WAS NOT SENT UNLESS IT WAS DONE WITHOUT MY CONSENT BECAUSE I DID NOT GIVE MY CONSENT CONSIDERING THE CIRCUMSTANCES OF WHAT HAS TAKEN PLACE.
I told them to not worry about it! This company needs better tactics for SURE!!!
I will NEVER be doing business with this company again and will also steer people that ask about it in another direction. This is ABSURD having to go through this 2 times now. The complimentary delivery would have been GREAT if they could have actually gotten it there when promised but again they fell short of even that. Nice job FYF. Thanks for helping someone who needed flowers for a child's funeral!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]  PS. In fact, the seller's conduct is not satisfactory here. They write that the problem has been "completely resolved." Well, in some sense this is the case, since we managed to recover our money. However, what remains evident is that the company only behaved as it did because it was "caught;" that is, they refunded the money and made a worthless good-will gesture only because we could prove that no flowers of any type had been delivered despite their having charged my credit card for such a delivery.My feeling is that this company regards this as a cost of continuing to do business in an unethical manner. Based on many reports (Revdex.com and others), their products are often substandard if they arrive at all. I bet that they make money by "making amends" when caught, given that they get away with this behavior so frequently.

This case has been completely resolved. We have credited back the customer in $27.00 along with a $15.00 gift card. The customer was very pleased with...

this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient. The customer was pleased with this resolution. Please let us know if...

there is anything else we can do regarding this order.Thank youTell us why here...

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this order.Thank you

From: [redacted] Sent: Sunday, February 12, 2017 9:46 AM To: [redacted] Subject: c[redacted]   Please revoke the above complaint.  Finally has been resolved.   Thank you, [redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. The...

customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Complaint: [redacted]
I do not completely agree with this response because it indicates the customer was very pleased with the result.  This is not accurate.  The recipient of the complimentary flowers may have been happy but I, as the customer, remain disturbed by the business practices of this company.  I received 3 false delivery confirmations for an order that was never made by 2 separate floral companies hired by thie company at issue.  This seems like systemic fraud, not a mistake as it occurred 3 separate times.  No one ever explained how or why this happened  despite my asking.  I spent hours over the course of 3 days dealing with this mess.  I believe the Revdex.com needs to address the aspect of this matter that I, as a customer,  was repeatedly given false information.  The public should be warned about deceptive business practices.  Also, I checked my credit card yesterday on-line and I did NOT have a full refund.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we sent out a complimentary arrangement to the recipient and issued a $20.00 gift certificate.  The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have made numerous attempts to contact our customer via email and have also left a few voice messages. We have confirmed with our customer that the order has been refunded in full, along with a $20.00 gift certificate has been emailed to her as well. We are...

still happy to further resolve the issue once we have heard back from our customer. Please let us know if there is anything further that we can assist with. Sincerely,From You Flowers

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the customer. The customer was pleased with this resolution. Please let us know if...

there is anything else we can do regarding this order. Thank you

This case has been completely resolved. We have credited back the customer in $27.00 along with a $15.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we will also be sending out a complimentary arrangement to the value of $45.00. The customer has also been issued a $20.00 gift certificate.  The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been...

completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $50.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice. We have also issued a $15.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order and delivered the arrangement complimentary.  As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $50.00. This...

arrangement can be delivered on any future date to any recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been...

completely resolved. We have credited back the customer 50% of the order. As an extended apology on behalf of our company we will also be sending out another complete order as well as a gift certificate. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order.
Thank you

A Supervisor has reached out to the customer via phone calls and emails to place the floating complimentary order but he has not responded.  Due to the customer using an alternate email address we initially could not locate the original order.  It has since been located and when the...

customer responds we will be happy to assist.  Please let us know if there is anything further we can do to resolve this matter. Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement.  This arrangement can be delivered on any future date to any recipient of...

the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also sent an email to the customer confirming the refund was processed on our end. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have spoken with the customer and have removed his email address. Please let us know if there is anything else we can do regarding this case.Thank you