From You Flowers

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have also set up a future complimentary arrangement valued at $50.00. The customer was very pleased with this resolution. Please let us know...

if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient. The customer was pleased with this resolution. Please let us know if...

there is anything else we can do regarding this order.Thank youTell us why here...

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We have also sent out a complimentary arrangement to the recipient as an extended apology on behalf of our company. Please let us know if there is anything...

further we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card that can be used at any time. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank...

you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement being sent to the recipient on behalf of our company. We have also emailed the customer a twenty-dollar gift card. Please let us know if there is...

anything else we can do regarding this case.Thank you

I ordered flowers to be delivered 9/26/2016 - there website says for business they will deliver by 5pm - I waited to call 6:08 due to the time change for my daughter, they said they had a delivery conformation for before 5pm- I text my daughter, she went to everyone in the salon and no one received the flowers. She also went to nearby business to see if they dropped off there and no one received there either. I called back and they said they would try and get in touch with the flower shop, this was at 6:25 but they could not get a hold of anyone but they said they would keep trying and they would call me back. I then called at 6:49 and they still had not heard anything and she said the flower shop says closed and she would look into it. I then called this am on 9/27/2016 and they said again they would look into it and I said I wanted a refund and an explanation would be nice . In the meantime today my daughter got what somewhat was an interpretation of the flowers delivered to her but this is to late period. A lady called and I explained I wanted my money back and she told me to do this she would need to pick the flowers back up. I said fine go ahead. Just low class. not only did she not get her flowers on her birthday, the flower shop made a sad attempt to fix there mistake and now she has to pay but I want my money back due to I paid for the item to look a certain way and to be delivered on 9/26/2016 period

From: [redacted] Sent: Sunday, February 12, 2017 9:46 AM To: [redacted] Subject: c[redacted]   Please revoke the above complaint.  Finally has been resolved.   Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]  PS. In fact, the seller's conduct is not satisfactory here. They write that the problem has been "completely resolved." Well, in some sense this is the case, since we managed to recover our money. However, what remains evident is that the company only behaved as it did because it was "caught;" that is, they refunded the money and made a worthless good-will gesture only because we could prove that no flowers of any type had been delivered despite their having charged my credit card for such a delivery.My feeling is that this company regards this as a cost of continuing to do business in an unethical manner. Based on many reports (Revdex.com and others), their products are often substandard if they arrive at all. I bet that they make money by "making amends" when caught, given that they get away with this behavior so frequently.

Complaint: [redacted]
I am rejecting this response because:I have not received a receipt from the company. I verified my email address when I called. I also emailed the company asking for my receipt. What they are stating is false.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we will also be sending out a complimentary arrangement to the recipient. We have also extended a future $50.00 complimentary arrangement to be used at the customers' discretion. Please let us know if there is anything else we can do regarding this order.Thank you

In regards to case ID: [redacted] the customers' recipient has received both orders and the one that was delayed via [redacted] by one day was refunded in full.  Thank you Tell us why here...

Complaint: [redacted]
I am rejecting this response because:
 
While I accept and appreciate the credit,  and I thank them for taking this step, I am not satisfied.  In my correspondence with them, I thanked them for the credit and said I had no need to speak on the phone.  I never expressed that their response resolves my complaint.
In short, they used misleading marketing to upsell me on the vase.  I was duped, I called them on it, and they refunded my money.  But as long as they continue to use deceptive sales practices, how can I accept their response as solving the issue?  How many more people will be fooled into buying this vase?
As for the gift certificate, it is moot as I do not plan on using their services unless they adjust the manner in which they describe the "custom vase" on their website.
Sincerely,
[redacted]

This case has been...

completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $50.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice. We have also issued a $15.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. The customer was fine with this resolution. Please let us know if there is anything else we can do regarding this case.Thank youTell us why here...

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we have offered to send out a future complimentary arrangement valued at $40.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice.  Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer $7.99, along with a twenty dollar gift card. The customer is very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completed resolved. The customer has now seen the refund in full and has responded favorably. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the customer and recipient of her choice today. The customer was pleased with this...

resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the customer. The customer was pleased with this resolution. Please let us know if...

there is anything else we can do regarding this order. Thank you

This case has been completely resolved. We have credited back the customer in $27.00 along with a $15.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you