Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
The order recieved did not include the flowers as ordered, the arrangement was very poorly placed and looked as if do by a very untrained imployee Knowing the disappointment I was feeling, I contacted the company on a Saturday, expressing my concern that they had someone representing them locally who was not qualified The representative said she would contact the business owner and would call me on Monday
On Tuesday after no contact, I e-mailed for someone to call meThey called again with a promise of resolve and another call back, it has been five days Completely dissatified with company and service Cannot recommend company ever Thank you
Initial Business Response /* (1000, 5, 2015/05/19) */
This matter has been resolved and the customer is satisfied with the resolutionFTD's "Good as Gold" day guarantee backs our commitment to delivering fresh, beautiful arrangements
We are in receipt of Mr*** feedback about the non-delivery of the item orderedA full refund has been posted to his payment method
sans-serif;"> We have reached out to Mr*** directly to confirm this resolution and received no response
FTD has delayed my order and it is impossible to get in touch with someone who will rectify the situation I was on hold with customer service for minutes before someone finally picked up I gave them my order number and they said that they could not locate my order even though I had a valid order number I was on the phone for minutes and they still could not tell me when my order was going to be delivered
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Valerie ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory
to meIt's pretty sad that it resorted to this just to get a refundThis company should not have an A+ rating.
Sincerely,
*** ***
We are in receipt of Ms***’s feedback about the non-delivery of her item As a result, a full refund has been processed to Ms***’s account and a discount has been extended towards a future purchase We have spoken with Ms*** directly and confirmed that her
concerns were resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
A refund has been issuedWe have attempted to reach our customer via phone, and have not been able to If you need further information, please contact s@ftdi.com
Complaint: ***
I am rejecting this response because:i received an e-mail from FTD on 2/stating that my order was cancelled
due to my failure to contact FTD within hours from the time they changed my order status to "pending" The delay in advising me that my order would not be delivered prevented my from selecting an alternate florist My girlfriend did not receive flowers on Valentine's Day for the first time in our year relationship
Sincerely,
Joseph ***
FTD guarantees fresh, beautiful floral arrangements and plants that will last at least seven days
sans-serif;"> In line with FTD’s Good As Gold Guarantee we have refunded Mr*** in full
Received a dozen roses from FTD ordered by my husbandFlowers arrived pretty limp at the neck of the roses, but after following the instructions to cut the stems and put them in the case with water and plant food it stated the flowers would perk up after 12hrs of drinking water so I didn't think much of it24hrs passed then days, they continued looking the same then on the 4th day all the flowers started dying and droopping even more They never perked up or bloomedHusband filed a complaint to FTD through their survey, the roses cost over $Still no resolution or response from FTD
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have confirmed that a full refund was issued to my bank account
Sincerely,
*** ***
We are in receipt of Ms*** feedback about the non-delivery of the item orderedA full refund has been posted her payment method
sans-serif;"> We have reached out to MsRichardson directly to confirm this resolution and received no response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
The order recieved did not include the flowers as ordered, the arrangement was very poorly placed and looked as if do by a very untrained imployee Knowing the disappointment I was feeling, I contacted the company on a Saturday, expressing my concern that they had someone representing them locally who was not qualified The representative said she would contact the business owner and would call me on Monday
On Tuesday after no contact, I e-mailed for someone to call meThey called again with a promise of resolve and another call back, it has been five days Completely dissatified with company and service Cannot recommend company ever Thank you
Initial Business Response /* (1000, 5, 2015/05/19) */
This matter has been resolved and the customer is satisfied with the resolutionFTD's "Good as Gold" day guarantee backs our commitment to delivering fresh, beautiful arrangements
We are in receipt of Mr*** feedback about the non-delivery of the item orderedA full refund has been posted to his payment method
sans-serif;"> We have reached out to Mr*** directly to confirm this resolution and received no response
FTD has delayed my order and it is impossible to get in touch with someone who will rectify the situation I was on hold with customer service for minutes before someone finally picked up I gave them my order number and they said that they could not locate my order even though I had a valid order number I was on the phone for minutes and they still could not tell me when my order was going to be delivered
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Valerie ***
Initial Business Response /* (1000, 5, 2015/05/19) */
We have resolved this matter with our customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory
to meIt's pretty sad that it resorted to this just to get a refundThis company should not have an A+ rating.
Sincerely,
*** ***
We are in receipt of Ms***’s feedback about the non-delivery of her item As a result, a full refund has been processed to Ms***’s account and a discount has been extended towards a future purchase We have spoken with Ms*** directly and confirmed that her
concerns were resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We sincerely apologize for our customer’s experience, and have confirmed that funds have been returned to his PayPal account
We sincerely apologize for our customer’s experience. As part of FTD’s Good as Gold guarantee, we have issued a refund for the missing greeting card
This issue has been resolved A refund has been issued
A refund has been issuedWe have attempted to reach our customer via phone, and have not been able to If you need further information, please contact s
@ftdi.com
Complaint: ***
I am rejecting this response because:i received an e-mail from FTD on 2/stating that my order was cancelled
due to my failure to contact FTD within hours from the time they changed my order status to "pending" The delay in advising me that my order would not be delivered prevented my from selecting an alternate florist My girlfriend did not receive flowers on Valentine's Day for the first time in our year relationship
Sincerely,
Joseph ***
Initial Business Response /* (1000, 5, 2014/02/19) */
We have resolved this concern with our customer
FTD guarantees fresh, beautiful floral arrangements and plants that will last at least seven days
sans-serif;"> In line with FTD’s Good As Gold Guarantee we have refunded Mr*** in full
Received a dozen roses from FTD ordered by my husbandFlowers arrived pretty limp at the neck of the roses, but after following the instructions to cut the stems and put them in the case with water and plant food it stated the flowers would perk up after 12hrs of drinking water so I didn't think much of it24hrs passed then days, they continued looking the same then on the 4th day all the flowers started dying and droopping even more They never perked up or bloomedHusband filed a complaint to FTD through their survey, the roses cost over $Still no resolution or response from FTD
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have confirmed that a full refund was issued to my bank account
Sincerely,
*** ***
We are in receipt of Ms*** feedback about the non-delivery of the item orderedA full refund has been posted her payment method
sans-serif;"> We have reached out to MsRichardson directly to confirm this resolution and received no response