We are in receipt of Mrs*** concern regarding her recent experience. A full refund has been issued to her payment method as a result of the non-delivery of the bouquet ordered
11pt"> We have been in contact with MrsWilson directly and confirmed that her concerns have been resolved
FTD backs its commitment to delivering fresh beautiful floral arrangements with our "Good As Gold" satisfaction guarantee. If our customers are not satisfied, we encourage them to contact us for a replacement or a refund.
"">In line with our policy, we have addressed each aspect of Mr[redacted] order experience accordingly Order [redacted] – FTD redelivered order on date customer requested Order [redacted] – a full refund was issued for the order and a complimentary bouquet of Tye Dye Roses were delivered on March 8th Order [redacted] –Delivered fresh and beautiful on the date requested As a goodwill gesture, we have refunded Mr[redacted] Gold Membership fee of $39.99. We have reached out to MrRaposo to arrange time to discuss the resolution, and we now consider this matter closedWe take all customer feedback seriously, and have taken Mr[redacted] feedback into consideration as we continually evaluate and improve on the products and services we deliver. Thank you, Jaime
Initial Business Response /* (1000, 5, 2015/05/19) */
We have spoken with our customer and resolved this to their satisfaction.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I had an opportunity to speak with a...
manager at FTD about the experience. He was exceptionally thoughtful about the situation, apologetic, and made sure that my mom and I were fully satisfied with the resolution. Excellent end to an unfortunate experience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much Nancy!
Sincerely,
Joseph [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
S[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
AFTER the complaint was on file, I received an immediate...
response and resolution.
Thank you for your assistance, Revdex.com! Sincerely, [redacted]
We have attempted to reach our customer to discuss a resolution however, we have not been able to do so. The order has been refunded in full. If you would like to discuss a further resolution, please email [redacted] at [redacted]@ftdi.com.
Initial Business Response /* (1000, 11, 2015/05/26) */
We have resolved this matter with our customer.
Initial Consumer Rebuttal /* (2000, 13, 2015/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
FTD.com fulfilled requested resolution of a full refund as well...
Complaint: [redacted]
I am rejecting this response because:there was but one opportunity to honor and acknowledge my friend. A gift to the family to acknowledge the error is an embarrassment.
Sincerely,
Nancy [redacted]
I cannot get off the FTD email mailing list. I ordered flowers an now I am on their eternal mailing list. I unsubscribed to a link I had to go on a ridiculous hunt for and I am still getting their emails. The 3-4 daily emails I get do NOT have an unsubscribe link. I believe this might be a violation of the [redacted] Act of 2003 for not providing a visible operable unsubscribe link in the email.
I just want the emails to stop. I will NEVER do business with them again because of this. I just want the FTD advertisement 3-4x daily emails to stop!!!
This matter has been resolved and the customer is satisfied with the resolution. FTD’s Good as Gold 7-day guarantee backs our commitment to delivering fresh, beautiful arrangements.
Initial Business Response /* (1000, 5, 2015/06/17) */
We have resolved this matter with our customer.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They sent a new arrangement out, they refunded my credit card...
though I did use a gift card that seems to have fallen off the radar. Doesn't matter I won't be using them again anyway.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11135302, and find that this resolution is satisfactory to me.
Sincerely,
John [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We have reached out to our customer with no response. A full refund has been issued. If further resolution is required please email a[redacted]@ftdi.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11236261, and find that this resolution is satisfactory to me.
Sincerely,
Tricia [redacted]
Complaint: [redacted]
I am rejecting this response because:This matter has NOT been resolved. The last contact they made with me said they cannot reimburse me as they originally told me they would, and would only reimburse me a portion of the...
amount they promised. I do not accept these terms because I was specifically told they would reimburse me the full 61.75 to my card, and so I ordered flowers from another company in that amount that, had I not been informed they would give me that amount, I would not have ordered.
Sincerely,
[redacted]
We are in receipt of Mrs*** concern regarding her recent experience. A full refund has been issued to her payment method as a result of the non-delivery of the bouquet ordered
11pt"> We have been in contact with MrsWilson directly and confirmed that her concerns have been resolved
FTD backs its commitment to delivering fresh beautiful floral arrangements with our "Good As Gold" satisfaction guarantee. If our customers are not satisfied, we encourage them to contact us for a replacement or a refund.
"">In line with our policy, we have addressed each aspect of Mr[redacted] order experience accordingly Order [redacted] – FTD redelivered order on date customer requested Order [redacted] – a full refund was issued for the order and a complimentary bouquet of Tye Dye Roses were delivered on March 8th Order [redacted] –Delivered fresh and beautiful on the date requested As a goodwill gesture, we have refunded Mr[redacted] Gold Membership fee of $39.99. We have reached out to MrRaposo to arrange time to discuss the resolution, and we now consider this matter closedWe take all customer feedback seriously, and have taken Mr[redacted] feedback into consideration as we continually evaluate and improve on the products and services we deliver. Thank you, Jaime
Initial Business Response /* (1000, 5, 2015/05/19) */
We have spoken with our customer and resolved this to their satisfaction.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I had an opportunity to speak with a...
manager at FTD about the experience. He was exceptionally thoughtful about the situation, apologetic, and made sure that my mom and I were fully satisfied with the resolution. Excellent end to an unfortunate experience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much Nancy!
Sincerely,
Joseph [redacted]
We have received a response from our customer. This matter is now resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
S[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
AFTER the complaint was on file, I received an immediate...
response and resolution.
Thank you for your assistance, Revdex.com! Sincerely, [redacted]
We have attempted to reach our customer to discuss a resolution however, we have not been able to do so. The order has been refunded in full. If you would like to discuss a further resolution, please email [redacted] at [redacted]@ftdi.com.
Initial Business Response /* (1000, 11, 2015/05/26) */
We have resolved this matter with our customer.
Initial Consumer Rebuttal /* (2000, 13, 2015/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
FTD.com fulfilled requested resolution of a full refund as well...
as an apology gift.
Complaint: [redacted]
I am rejecting this response because:there was but one opportunity to honor and acknowledge my friend. A gift to the family to acknowledge the error is an embarrassment.
Sincerely,
Nancy [redacted]
I cannot get off the FTD email mailing list. I ordered flowers an now I am on their eternal mailing list. I unsubscribed to a link I had to go on a ridiculous hunt for and I am still getting their emails. The 3-4 daily emails I get do NOT have an unsubscribe link. I believe this might be a violation of the [redacted] Act of 2003 for not providing a visible operable unsubscribe link in the email.
I just want the emails to stop. I will NEVER do business with them again because of this. I just want the FTD advertisement 3-4x daily emails to stop!!!
This matter has been resolved and the customer is satisfied with the resolution. FTD’s Good as Gold 7-day guarantee backs our commitment to delivering fresh, beautiful arrangements.
Initial Business Response /* (1000, 5, 2015/06/17) */
We have resolved this matter with our customer.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They sent a new arrangement out, they refunded my credit card...
though I did use a gift card that seems to have fallen off the radar. Doesn't matter I won't be using them again anyway.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11135302, and find that this resolution is satisfactory to me.
Sincerely,
John [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We have reached out to our customer with no response. A full refund has been issued. If further resolution is required please email a[redacted]@ftdi.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11236261, and find that this resolution is satisfactory to me.
Sincerely,
Tricia [redacted]
Complaint: [redacted]
I am rejecting this response because:This matter has NOT been resolved. The last contact they made with me said they cannot reimburse me as they originally told me they would, and would only reimburse me a portion of the...
amount they promised. I do not accept these terms because I was specifically told they would reimburse me the full 61.75 to my card, and so I ordered flowers from another company in that amount that, had I not been informed they would give me that amount, I would not have ordered.
Sincerely,
[redacted]
We have attempted to reach our customer to resolve this matter but have been unsuccessful. Please contact [redacted] for further resolution.