I had used FTD to send flowers to an anniversary to be delivered on a specific date. That date came and went and the flowers were not recieved, nor was there any contact from FTD regarding any issue with the bouquet or delivery. The flowere were to be delivered on June 29th and were ordered on June 27th. I had called FTD on June 30th and was told that they were sorry for the inconvenience and that the flowers would be sent by July 6th and they would provide an 40% discount. I had agreed to this.
The flowers did nit arrive until July 6th and Inhad only 10% of the bill credited to my account. I had called FTD again letting them know that the flowers had arrived but I did not recieve the 40% discount. I was then tood by the CSR that I had agreed to a 10% discount and free shipping. I told her that I didn't get a reimbursement for free shipping. Then she tells me that I was to only get a 10% discount and no refund for shipping.
I feel that I was not being heard as a customer and there was no interest in rectifying this issue. The flowers were delivered about a wwk pat due and this was not an issue that they seemed to care about. And the 40% off that was promised me was dismissed.
I am very disatisfied with the experience.
We are in receipt of Mrs. [redacted] concern regarding her recent experience. A full refund has been issued to her payment method as a result of the non-delivery of the bouquet ordered. We have been in contact with Mrs. Wilson directly and confirmed that her concerns have been resolved.
A full refund has been issued. We have attempted to speak with our customer and have not been able to do so. If you require further discussion, please email [redacted]@ftdi.com.
Ordered Flowers through FTD.com to be delivered on January 10, 2017. A call from FTD on the 10th told me they couldn't deliver, and couldn't tell me why, but would be delivered on 11th. Call on the 11th told me three places didnt have specific flowers, but found a florist and would deliver on 12th. No flowers, no call. Now it is the 13th and I cancelled order. No explanation. I will NEVER order from FTD again and will encourage others not to do so either. Customer service sucks, I had to call them. Would they have ever called me to tell them they never were delivered? I now wait for 4/5 days for a refund when they received money from me immediately. Only good thing is, that it was an order for a birthday gift, not a funeral.
I understand that networking with florists to make products accessible across the us can be difficult, however, when the florist fail to deliver the quality promised by the organization then keeps you on hold for the span of an hour because they can't get ahold of said florist to confirm that the quality was poor maybe it is time to be considerate of the customer and apply a full 50% refund and terminate your agreement with the florist. I would advise contacting other providers as this is not a good sign that ftd wants your business.
A full refund has been issued. We have attempted to reach our customer to discuss, but have been unable to reach her. Please email [redacted]@ftdi.com for any further resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have confirmed that a full refund was issued to my bank...
We have attempted to reach our customer to discuss a resolution however, we have not been able to do so. A refund has been issued on the canceled order. If you would like to discuss a further resolution, please email [redacted] at [redacted]@ftdi.com.
We sincerely apologize for our customer's experience. We have determined that the customer was never charged for his order, and that the activity he saw was a hold that has since fallen off.
On December 27, 2016 I phoned FTD Flowers to have a flower arrangement delievered to [redacted] Funeral Home in Federal Way, WA. for my Mothers Rosary service on December 28th by 6pm. The information was relayed to them and it was repeated back to me. I received an e-mail confirming the order on the same day 12/27/2016 at 3:21PM Pacific Time. Everything was correct.
On December 28th at 4:42PM Pacific Time I received an e-mail stated that the delivery of my order had been completed. Not so, when I arrived at the funeral home I noticed that the arrangement was not there. Amanda, from [redacted], phoned FTD to find out where this arrangement was. She was told that the flowers never got on the truck. I too tried to call FTD. The person I was speaking with was very hard to understand, he had a very thick accent. I requested to speak to his supervisor because I was not getting any answers from him. I was put on hold for over 10 minutes. At that time I needed to hang up because the service was to begin.
After the service I called again to FTD, once again I got someone with a thick accent, I asked for the supervisor. She got on the phone after about 7 minutes. She too was difficult to understand. I asked to speak to someone in the United States and was told they could not do that. None of my questions were being answered - Where was the arrangement? Why did I get confirmation saying that the arrangement had been delivered? Why couldn't I speak to someone in the USA?, the kicker for me was when I asked which local florist they were using, I was told they couldn't give me that information.
Needless to say, I was very upset. This arrangement was for my Mother's Funeral services. I was offered a 20% discount on my next order, which I refused to accept and told them that I and my entire family would never again use FTD Flowers.
Why couldn't the company direct me to someone in the USA and why couldn't they provide with the local florist? This arrangement was close to $200.00, I believe I should have been shown the courtesy of providing me with the answers to my questions!
I would NEVER use this company again and advise anyone else not to use them either!
On January 30, 2015, I placed an online order with FTD for flowers for a friend's funeral, to be delivered on January 31. We attended the service on Feb. 1, and our flowers were not there. Funeral home staff checked their delivery log and our flowers were never delivered. We were embarrassed and sad not to be able to honor our friend in this way. Will never use FTD again--ever, and will advise everyone we know not to either. We live in a large metro area, there was no bad weather, so the only explanation is utter incompetence. A company that cannot perform the basics of their business has no business staying in business.
I placed an order at noon (4/14) after seeing their advertisement have flowers sent in hours. Two hours later I get an email that a substitution has been made and then another one that a delay has happened and they won't arrive till tomorrow.
I will be home by tomorrow and for the 70.00 dollars I can do it myself. The advertising is false and it lead to a waste in my time when I had none to waste.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lydia Johnson
A full refund has been issued, we have attempted to reach out customer to discuss further, but have not been able to reach them. Please contact [redacted] at [redacted]@ftdi.com for further resolution.
We sincerely apologize for our customer's recent experience. We have posted a full refund to the account and have offered to send a complimentary gift to the family.
Initial Business Response /* (1000, 5, 2014/05/22) */
A full refund has been issued, we have attempted to discuss with our customer and have been unable.
I had used FTD to send flowers to an anniversary to be delivered on a specific date. That date came and went and the flowers were not recieved, nor was there any contact from FTD regarding any issue with the bouquet or delivery. The flowere were to be delivered on June 29th and were ordered on June 27th. I had called FTD on June 30th and was told that they were sorry for the inconvenience and that the flowers would be sent by July 6th and they would provide an 40% discount. I had agreed to this.
The flowers did nit arrive until July 6th and Inhad only 10% of the bill credited to my account. I had called FTD again letting them know that the flowers had arrived but I did not recieve the 40% discount. I was then tood by the CSR that I had agreed to a 10% discount and free shipping. I told her that I didn't get a reimbursement for free shipping. Then she tells me that I was to only get a 10% discount and no refund for shipping.
I feel that I was not being heard as a customer and there was no interest in rectifying this issue. The flowers were delivered about a wwk pat due and this was not an issue that they seemed to care about. And the 40% off that was promised me was dismissed.
I am very disatisfied with the experience.
We sincerely apologize, and consider this matter resolved.
Initial Business Response /* (1000, 10, 2014/05/23) */
We have spoken with our customer and resolved this to their satisfaction.
We are in receipt of Mrs. [redacted] concern regarding her recent experience. A full refund has been issued to her payment method as a result of the non-delivery of the bouquet ordered. We have been in contact with Mrs. Wilson directly and confirmed that her concerns have been resolved.
A full refund has been issued. We have attempted to speak with our customer and have not been able to do so. If you require further discussion, please email [redacted]@ftdi.com.
Ordered Flowers through FTD.com to be delivered on January 10, 2017. A call from FTD on the 10th told me they couldn't deliver, and couldn't tell me why, but would be delivered on 11th. Call on the 11th told me three places didnt have specific flowers, but found a florist and would deliver on 12th. No flowers, no call. Now it is the 13th and I cancelled order. No explanation. I will NEVER order from FTD again and will encourage others not to do so either. Customer service sucks, I had to call them. Would they have ever called me to tell them they never were delivered? I now wait for 4/5 days for a refund when they received money from me immediately. Only good thing is, that it was an order for a birthday gift, not a funeral.
I understand that networking with florists to make products accessible across the us can be difficult, however, when the florist fail to deliver the quality promised by the organization then keeps you on hold for the span of an hour because they can't get ahold of said florist to confirm that the quality was poor maybe it is time to be considerate of the customer and apply a full 50% refund and terminate your agreement with the florist. I would advise contacting other providers as this is not a good sign that ftd wants your business.
A full refund has been issued. We have attempted to reach our customer to discuss, but have been unable to reach her. Please email [redacted]@ftdi.com for any further resolution.
We have reached out to our customer and have been unable to discuss, please contact [redacted]@ftdi.com for further resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have confirmed that a full refund was issued to my bank...
account.
Sincerely,
[redacted]
We have attempted to reach our customer to discuss a resolution however, we have not been able to do so. A refund has been issued on the canceled order. If you would like to discuss a further resolution, please email [redacted] at [redacted]@ftdi.com.
A full refund has been issued and a replacement has been sent as well.
We sincerely apologize for our customer's experience. We have determined that the customer was never charged for his order, and that the activity he saw was a hold that has since fallen off.
On December 27, 2016 I phoned FTD Flowers to have a flower arrangement delievered to [redacted] Funeral Home in Federal Way, WA. for my Mothers Rosary service on December 28th by 6pm. The information was relayed to them and it was repeated back to me. I received an e-mail confirming the order on the same day 12/27/2016 at 3:21PM Pacific Time. Everything was correct.
On December 28th at 4:42PM Pacific Time I received an e-mail stated that the delivery of my order had been completed. Not so, when I arrived at the funeral home I noticed that the arrangement was not there. Amanda, from [redacted], phoned FTD to find out where this arrangement was. She was told that the flowers never got on the truck. I too tried to call FTD. The person I was speaking with was very hard to understand, he had a very thick accent. I requested to speak to his supervisor because I was not getting any answers from him. I was put on hold for over 10 minutes. At that time I needed to hang up because the service was to begin.
After the service I called again to FTD, once again I got someone with a thick accent, I asked for the supervisor. She got on the phone after about 7 minutes. She too was difficult to understand. I asked to speak to someone in the United States and was told they could not do that. None of my questions were being answered - Where was the arrangement? Why did I get confirmation saying that the arrangement had been delivered? Why couldn't I speak to someone in the USA?, the kicker for me was when I asked which local florist they were using, I was told they couldn't give me that information.
Needless to say, I was very upset. This arrangement was for my Mother's Funeral services. I was offered a 20% discount on my next order, which I refused to accept and told them that I and my entire family would never again use FTD Flowers.
Why couldn't the company direct me to someone in the USA and why couldn't they provide with the local florist? This arrangement was close to $200.00, I believe I should have been shown the courtesy of providing me with the answers to my questions!
I would NEVER use this company again and advise anyone else not to use them either!
On January 30, 2015, I placed an online order with FTD for flowers for a friend's funeral, to be delivered on January 31. We attended the service on Feb. 1, and our flowers were not there. Funeral home staff checked their delivery log and our flowers were never delivered. We were embarrassed and sad not to be able to honor our friend in this way. Will never use FTD again--ever, and will advise everyone we know not to either. We live in a large metro area, there was no bad weather, so the only explanation is utter incompetence. A company that cannot perform the basics of their business has no business staying in business.
I placed an order at noon (4/14) after seeing their advertisement have flowers sent in hours. Two hours later I get an email that a substitution has been made and then another one that a delay has happened and they won't arrive till tomorrow.
I will be home by tomorrow and for the 70.00 dollars I can do it myself. The advertising is false and it lead to a waste in my time when I had none to waste.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lydia Johnson
A full refund has been issued, we have attempted to reach out customer to discuss further, but have not been able to reach them. Please contact [redacted] at [redacted]@ftdi.com for further resolution.
We sincerely apologize for our customer's recent experience. We have posted a full refund to the account and have offered to send a complimentary gift to the family.
Initial Business Response /* (1000, 5, 2014/05/22) */
A full refund has been issued, we have attempted to discuss with our customer and have been unable.