I ordered over $130 of flowers for delivery to a hospital in Springfield, IL at 9:19 am September 7, 2016 for a same day delivery. As of 9:30 am Friday September 9, 2016, the flowers were not delivered. THREE times I talked to a service representative over the last 2 days and verified all delivery information (including an alternate delivery address) and contact numbers. Each time I was assured the delivery would occur. Today, September 9, I spoke to an FTD supervisor who ended up refusing to give me a full refund. When I insisted that I was done waiting on their excuses and demanded only a full refund I was told they would attempt to contact the local florist (again). He kept insisting they would contact the florist like he was reading from a cue card. He was not interested in my customer satisfaction. I was then put on hold despite my insistence that I would not be interested in an upgrade or further delays since the patient was now being discharged.
I verified that the patient/recipient had not received any phone calls from FTD and that no delivery was made to the alternate address this morning. This blatant refusal to refund my purchase is blaringly in contrast with their advertisements that claim same day delivery if ordered by 2 pm!!!! I have NO flowers, NO refund, and NO satisfaction.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12366538, and find that this resolution is satisfactory to me.
Sincerely,
Kenneth [redacted]
I ordered an arrangement for a family member and when it arrived it was nothing like the description. I called FTD to rectify this and they assured me that the correct arrangement would be deliver the next day. Well, this never happened. I called a 2nd time and was assured the same. This never happened either. I called a 3rd time and again the same story. Well the correct delivery never happened. I called to complain and was told that I could get a full refund but that they had to go to my family member's house and ask for the first incorrect arrangement. How embarrassing to have to tell her all of this. I would never recommend FTD to anyone and will never, never order from them again. Go somewhere else because they really don't care. Shame on them....
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We have attempted to reach our customer to discuss a resolution however, we have not been able to do so. The order has been refunded in full. If you would like to discuss a further resolution, please email [redacted] at
href="mailto:[redacted]@ftdi.com">[redacted]@ftdi.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Jeffrey [redacted]
I recently ordered the Eternal Friendship Remembrance Bouquet for a family member's bereavement. The arrangement I ordered from FTD looked nothing like the flowers that were delivered. I paid an extra fee to ensure the upgraded bouquet would be full as advertised. The bouquet pictured online had 6 lilies, a half dozen white roses, snapdragons and lush greens. The flowers that were delivered contained 4 white roses, 3 lilies and no snapdragons or greens. It's very disappointing to learn the product that was advertised was not delivered. Pulling a bait and switch is a terrible way to do business.
Order number FIG71467
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11116279, and find that this resolution is satisfactory to me.
Sincerely,
Jerry [redacted]
I ordered flowers for a funeral-my mother in law- to be delivered on Sunday Feb 14th. I received a confirmation from FTD saying it would be delivered and payment was received. I spoke with a relative on Sunday to see if the flowers had arrived and they said no. I called FTD immediately and they said they did not know why it wasn't delivered and it was too late to get a florist to deliver them. I asked to speak to a supervisor 3 times, and never got to speak with one. Had I not asked a relative about the status of my flowers, I would never have known they did not arrive, and been charged for it. How often might this happen??This is inexcusable on the part of FTD. I was not able to get any floral arrangements to my mother in laws wake, and it was extremely insensitive and embarrassing. Its not like this was a missed birthday-this was a funeral that I was not able to attend, and therefore, relied on the service of FTD to provide a form of my sympathies. I will never use them again nor would I ever recommend them. I feel there should be a way to verify that orders are actually delivered when ordered on line. I hope this has not happened nor will it happen to others in the future.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We sincerely apologize for our customer’s experience. As part of our Good as Gold guarantee, we have issued a full refund and have offered to send a complimentary arrangement.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
AFTER the complaint was on file, I received an immediate response and resolution. ...
Thank you for your assistance, Revdex.com! Sincerely, [redacted]
A full refund has been issued. We have attempted to reach our customer to discuss and have been unable to do so. If you wish to discuss this matter further, please email s[redacted]@ftdi.com.
I ordered my flowers and asked for them to be delivered to my mother in laws house the day before valentines day so that I could pick them up and have them ready for my wife on valentines day. I wasn't sure who's name to put, my wife or my mother in law so I place the order and then called them. The lady I talked to had a very heavy accent and I could barely understand a word she said but I explained that they were to be shipped to one person but were actually for another person. After a 30 minute conversation trying to explain this, they claim to have the order right and I get off of the phone. Then my flowers never come. Empty handed for valentines day. I emailed them and continued to email them for 3 days without response. I finally call them and get who I believe is the same person that barely speaks English. They tell me that they have no tracking number for the flowers and have no idea what happened to it...They had no issue charging me for them but have no idea where the order went after they took my money. They are issuing me a refund but never even offered to do anything to try to make up for their major mistake. I will never use them again and I do no recommend that anyone else does.
Initial Business Response /* (1000, 5, 2014/05/22) */
We have resolved this matter.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that the company thinks that refunding my money...
and sending flowers to my mother is resolving the issue but unfortunately that is not the case. I was promised an apology call to my mother, which was also not executed. The company is not reliable but I have to say there flowers are fresh and beautiful..
Final Business Response /* (4000, 9, 2014/05/23) */
Thank you for confirming receipt of the apology arrangement. We apologize again for the frustration.
I ordered over $130 of flowers for delivery to a hospital in Springfield, IL at 9:19 am September 7, 2016 for a same day delivery. As of 9:30 am Friday September 9, 2016, the flowers were not delivered. THREE times I talked to a service representative over the last 2 days and verified all delivery information (including an alternate delivery address) and contact numbers. Each time I was assured the delivery would occur. Today, September 9, I spoke to an FTD supervisor who ended up refusing to give me a full refund. When I insisted that I was done waiting on their excuses and demanded only a full refund I was told they would attempt to contact the local florist (again). He kept insisting they would contact the florist like he was reading from a cue card. He was not interested in my customer satisfaction. I was then put on hold despite my insistence that I would not be interested in an upgrade or further delays since the patient was now being discharged.
I verified that the patient/recipient had not received any phone calls from FTD and that no delivery was made to the alternate address this morning. This blatant refusal to refund my purchase is blaringly in contrast with their advertisements that claim same day delivery if ordered by 2 pm!!!! I have NO flowers, NO refund, and NO satisfaction.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12366538, and find that this resolution is satisfactory to me.
Sincerely,
Kenneth [redacted]
Initial Business Response /* (1000, 5, 2014/02/21) */
We have resolved this matter with our customer.
Initial Business Response /* (1000, 5, 2015/04/24) */
A full refund has been issued.
This matter has been resolved. Per our Good As Gold Guarantee the customer has been refunded in full.
I ordered an arrangement for a family member and when it arrived it was nothing like the description. I called FTD to rectify this and they assured me that the correct arrangement would be deliver the next day. Well, this never happened. I called a 2nd time and was assured the same. This never happened either. I called a 3rd time and again the same story. Well the correct delivery never happened. I called to complain and was told that I could get a full refund but that they had to go to my family member's house and ask for the first incorrect arrangement. How embarrassing to have to tell her all of this. I would never recommend FTD to anyone and will never, never order from them again. Go somewhere else because they really don't care. Shame on them....
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We have attempted to reach our customer to discuss a resolution however, we have not been able to do so. The order has been refunded in full. If you would like to discuss a further resolution, please email [redacted] at
href="mailto:[redacted]@ftdi.com">[redacted]@ftdi.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Jeffrey [redacted]
I recently ordered the Eternal Friendship Remembrance Bouquet for a family member's bereavement. The arrangement I ordered from FTD looked nothing like the flowers that were delivered. I paid an extra fee to ensure the upgraded bouquet would be full as advertised. The bouquet pictured online had 6 lilies, a half dozen white roses, snapdragons and lush greens. The flowers that were delivered contained 4 white roses, 3 lilies and no snapdragons or greens. It's very disappointing to learn the product that was advertised was not delivered. Pulling a bait and switch is a terrible way to do business.
Order number FIG71467
Initial Business Response /* (1000, 5, 2015/02/26) */
We have resolved this matter with our customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11116279, and find that this resolution is satisfactory to me.
Sincerely,
Jerry [redacted]
I ordered flowers for a funeral-my mother in law- to be delivered on Sunday Feb 14th. I received a confirmation from FTD saying it would be delivered and payment was received. I spoke with a relative on Sunday to see if the flowers had arrived and they said no. I called FTD immediately and they said they did not know why it wasn't delivered and it was too late to get a florist to deliver them. I asked to speak to a supervisor 3 times, and never got to speak with one. Had I not asked a relative about the status of my flowers, I would never have known they did not arrive, and been charged for it. How often might this happen??This is inexcusable on the part of FTD. I was not able to get any floral arrangements to my mother in laws wake, and it was extremely insensitive and embarrassing. Its not like this was a missed birthday-this was a funeral that I was not able to attend, and therefore, relied on the service of FTD to provide a form of my sympathies. I will never use them again nor would I ever recommend them. I feel there should be a way to verify that orders are actually delivered when ordered on line. I hope this has not happened nor will it happen to others in the future.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We sincerely apologize for our customer’s experience. As part of our Good as Gold guarantee, we have issued a full refund and have offered to send a complimentary arrangement.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
AFTER the complaint was on file, I received an immediate response and resolution. ...
Thank you for your assistance, Revdex.com! Sincerely, [redacted]
A full refund has been issued. We have attempted to reach our customer to discuss and have been unable to do so. If you wish to discuss this matter further, please email s[redacted]@ftdi.com.
At the request of the customer we have cancelled this order and posted a refund.
I ordered my flowers and asked for them to be delivered to my mother in laws house the day before valentines day so that I could pick them up and have them ready for my wife on valentines day. I wasn't sure who's name to put, my wife or my mother in law so I place the order and then called them. The lady I talked to had a very heavy accent and I could barely understand a word she said but I explained that they were to be shipped to one person but were actually for another person. After a 30 minute conversation trying to explain this, they claim to have the order right and I get off of the phone. Then my flowers never come. Empty handed for valentines day. I emailed them and continued to email them for 3 days without response. I finally call them and get who I believe is the same person that barely speaks English. They tell me that they have no tracking number for the flowers and have no idea what happened to it...They had no issue charging me for them but have no idea where the order went after they took my money. They are issuing me a refund but never even offered to do anything to try to make up for their major mistake. I will never use them again and I do no recommend that anyone else does.
Initial Business Response /* (1000, 5, 2014/05/22) */
We have resolved this matter.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that the company thinks that refunding my money...
and sending flowers to my mother is resolving the issue but unfortunately that is not the case. I was promised an apology call to my mother, which was also not executed. The company is not reliable but I have to say there flowers are fresh and beautiful..
Final Business Response /* (4000, 9, 2014/05/23) */
Thank you for confirming receipt of the apology arrangement. We apologize again for the frustration.