FTD backs its commitment to delivering fresh beautiful floral arrangements with our “Good As Gold” satisfaction guarantee. If our customers are not satisfied, we encourage them to contact us for a replacement or a refund. In line with our policy, we have addressed each aspect of Mr....
[redacted] order experience accordingly. Order [redacted] – FTD redelivered order on date customer requested Order [redacted] – a full refund was issued for the order and a complimentary bouquet of Tye Dye Roses were delivered on March 8th Order [redacted] –Delivered fresh and beautiful on the date requested As a goodwill gesture, we have refunded Mr. [redacted] Gold Membership fee of $39.99. We have reached out to Mr. Raposo to arrange time to discuss the resolution, and we now consider this matter closed. We take all customer feedback seriously, and have taken Mr. [redacted] feedback into consideration as we continually evaluate and improve on the products and services we deliver. Thank you, Jaime
Initial Business Response /* (1000, 5, 2015/07/02) */
We have resolved this matter with our customer.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/05/19) */
We have spoken with our customer and resolved this to their satisfaction.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nice canned response to eat more...
of my disrespected time.
You spoke to me and DID NOT resolve the situation. You claimed your were going to refund the purchase.
from: [redacted]
Mr.[redacted]
Yes, A full refund in the amount of $86.98 was to your payment method on May 11th.
Kind Regards,
[redacted]
I did not get that credit nor did I get the remainder of the requested 300.00.
Final Consumer Response /* (2000, 9, 2015/05/21) */
[redacted] Thu, May 21, 2015 at 7:09 AM
To: "Sarah Riggins ([email protected])"
[redacted]
This case is resolved. A full refund was issued to the original payment method on 5/11:
$40 gift certificate re-instated
$46.98 returned to the credit card on file
We are unable to provide additional funds to this consumer.
We are in receipt of Ms. [redacted] complaint surrounding her ability to apply multiple discounts to one order.
sans-serif;"> We have spoken with Ms. [redacted] directly to confirm that as a courtesy we have applied the second gift certificate to her order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They did contact me finally via email.
Sincerely,
[redacted]
I ordered flowers for my grandmother's birthday and chose the "best" arrangement option. My mother sent me a photo a day or so later and it's the most pathetic arrangement I have ever seen! It looks more like their cheapest arrangement and while the flowers are nice, it doesn't even appear to have been arranged nicely. There is no way it looks anywhere near as nice as the photo does.
I called to complain and they offered me 10% off or they'd take the flowers I didn't like and give my grandma new ones. Why on earth do they think I'd want them to take my grandma's birthday flowers from her? That would be so uncomfortable for her! The more I thought about it, the more annoyed I got. I asked a number of people if they thought the flowers received where the "good" option or the "best" and everyone agreed there was no way this was the "best" option.
I called again and they offered me $15 off my next purchase. When I mentioned there would be no next time, they put me on hold, and said they could offer me another 10% off.
I told the customer service rep that what I really wanted was to send them this photo to show them how terrible it looked, but she told me not to. This was a huge disappointment. I buy my grandmother flowers every year for her birthday. This was my first year living in a different state and I thought FTD and I could cultivate a nice relationship, however I'll have to find another company. I'll be buying my grandma flowers again to make up for this, but I won't be using FTD. For the record, last year I spent less on flowers and they were much nicer.
I would never recommend this company to anyone! I placed an order for my father for his brothers funeral, it was a military arrangement. Got to the viewing and realized the arrangement wasn't there so I called and there response was, "oh, there's a note saying they can't deliver that day so I asked if it could be delivered for the funeral and they couldn't promise me that it would be there either so not only was my father upset about losing his brother this joke of a company couldn't care less about what the flowers were for. The best part is they say same day delivery, they couldn't even pull it off for the following day!
Initial Business Response /* (1000, 5, 2015/08/25) */
We have resolved this matter with our customer to their satistaction.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
FTD gave me a full refund of my money.
We have attempted to discuss this matter with our customer and have not been able to reach them. Please contact Sarah [redacted] at s[redacted]@ftdi.com.
While we have no record of any prior contact regarding this issue, we have suppressed Ms. [redacted] email address from our promotional email list. This may take up to 10 days to complete.
rgb(31, 73, 125); font-size: 11pt; font-family: Calibri, sans-serif;">
50% of product received. 2 promises of sharia berries call backs to rectify the problem "guaranteed" within 24 hours. They owe me 6 $25 in restaurant.com gift cards but do not respond. They have a "dinner and desert" package for a dozen berries with a 25 dollar gift card from restaurant.com and they fail to honor their ad. I've been buying from them same package for 7 years.
Do NOT BUY FROM THEM. DECEPTIVE PRACTICES!!!! Customer service.lied. they do not call back.
I have made two purchases this month and have been extremely upset.
My first order was for my sister who had a baby 10 weeks early and I wanted to send her something bright and special. I ordered a wild flower bouquet. When my sister sent me the picture to say thank you I couldnt believe that for $70 she recieved 6 floppy tulips.NOTHING. I ORDERED
Secondly I ordered a two dozen rainbow(6 colors) rose bouquet for my mother for Valentines day. When she sent me a picture, I was sick to see what she got. 3 different color roses that were dull and dying( a greenish white rose, white with brown edges, and a light purple that was dead)
The bouquet I had ordered was Red,Orange,yellow,white,peach and purple.
Got a call the next day saying they were all dead
I emailed and called the company with no responses.
Satisfaction is not garenteed. I paid extra for the recipient to recieve same day delivery and the flowers were received at 930 pm of the recipients birthday. It gets worse only 5 flowers for a 50.00 bouquet in a vase that looked completely different then what was Described. After speaking with customer service rep "Andrew" or so he said, I explained what happened and nothing was resolved. He kept making excuses as if this was normal
Ordered flowers for delivery yesterday. Learned today that they were not delivered. Called FTD. When they couldn't contact the florist that they gave the order to they immediately offered either a full refund or they would resubmit the order to another shop for delivery tomorrow. I chose to resubmit. Seven hours later I was informed that the flowers were delivered. Nice job FTD! They had no control over the fact that the original florist didn't deliver, but they IMMEDIATELY fixed it with no arguing, no runaround. Guess who I'll call then next time I need to send flowers.
We are in receipt of Mr. [redacted] feedback about the non-delivery of the item ordered.
Calibri, sans-serif;">We have been in contact with Mr. [redacted] directly to advise that a full refund has been posted his payment method.
We are in receipt of Mr. [redacted]’s feedback regardinghis recent experience which has been resolved with the FTD Good As Gold Satisfaction Guarantee.
11pt; font-family: Calibri, sans-serif;">Mr. [redacted] has been refunded in full. We have spoken with Mr. [redacted] directly and confirmed that his concerns were resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
FTD backs its commitment to delivering fresh beautiful floral arrangements with our “Good As Gold” satisfaction guarantee. If our customers are not satisfied, we encourage them to contact us for a replacement or a refund. In line with our policy, we have addressed each aspect of Mr....
[redacted] order experience accordingly. Order [redacted] – FTD redelivered order on date customer requested Order [redacted] – a full refund was issued for the order and a complimentary bouquet of Tye Dye Roses were delivered on March 8th Order [redacted] –Delivered fresh and beautiful on the date requested As a goodwill gesture, we have refunded Mr. [redacted] Gold Membership fee of $39.99. We have reached out to Mr. Raposo to arrange time to discuss the resolution, and we now consider this matter closed. We take all customer feedback seriously, and have taken Mr. [redacted] feedback into consideration as we continually evaluate and improve on the products and services we deliver. Thank you, Jaime
Initial Business Response /* (1000, 5, 2015/07/02) */
We have resolved this matter with our customer.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/05/19) */
We have spoken with our customer and resolved this to their satisfaction.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nice canned response to eat more...
of my disrespected time.
You spoke to me and DID NOT resolve the situation. You claimed your were going to refund the purchase.
from: [redacted]
Mr.[redacted]
Yes, A full refund in the amount of $86.98 was to your payment method on May 11th.
Kind Regards,
[redacted]
I did not get that credit nor did I get the remainder of the requested 300.00.
Final Consumer Response /* (2000, 9, 2015/05/21) */
[redacted] Thu, May 21, 2015 at 7:09 AM
To: "Sarah Riggins ([email protected])"
[redacted]
This case is resolved. A full refund was issued to the original payment method on 5/11:
$40 gift certificate re-instated
$46.98 returned to the credit card on file
We are unable to provide additional funds to this consumer.
Please consider this matter resolved.
Thank you,
[redacted]
We are in receipt of Ms. [redacted] complaint surrounding her ability to apply multiple discounts to one order.
sans-serif;"> We have spoken with Ms. [redacted] directly to confirm that as a courtesy we have applied the second gift certificate to her order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They did contact me finally via email.
Sincerely,
[redacted]
I ordered flowers for my grandmother's birthday and chose the "best" arrangement option. My mother sent me a photo a day or so later and it's the most pathetic arrangement I have ever seen! It looks more like their cheapest arrangement and while the flowers are nice, it doesn't even appear to have been arranged nicely. There is no way it looks anywhere near as nice as the photo does.
I called to complain and they offered me 10% off or they'd take the flowers I didn't like and give my grandma new ones. Why on earth do they think I'd want them to take my grandma's birthday flowers from her? That would be so uncomfortable for her! The more I thought about it, the more annoyed I got. I asked a number of people if they thought the flowers received where the "good" option or the "best" and everyone agreed there was no way this was the "best" option.
I called again and they offered me $15 off my next purchase. When I mentioned there would be no next time, they put me on hold, and said they could offer me another 10% off.
I told the customer service rep that what I really wanted was to send them this photo to show them how terrible it looked, but she told me not to. This was a huge disappointment. I buy my grandmother flowers every year for her birthday. This was my first year living in a different state and I thought FTD and I could cultivate a nice relationship, however I'll have to find another company. I'll be buying my grandma flowers again to make up for this, but I won't be using FTD. For the record, last year I spent less on flowers and they were much nicer.
I would never recommend this company to anyone! I placed an order for my father for his brothers funeral, it was a military arrangement. Got to the viewing and realized the arrangement wasn't there so I called and there response was, "oh, there's a note saying they can't deliver that day so I asked if it could be delivered for the funeral and they couldn't promise me that it would be there either so not only was my father upset about losing his brother this joke of a company couldn't care less about what the flowers were for. The best part is they say same day delivery, they couldn't even pull it off for the following day!
Initial Business Response /* (1000, 5, 2015/05/21) */
A full refund has been issued.
Initial Business Response /* (1000, 5, 2015/08/25) */
We have resolved this matter with our customer to their satistaction.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
FTD gave me a full refund of my money.
We have attempted to discuss this matter with our customer and have not been able to reach them. Please contact Sarah [redacted] at s[redacted]@ftdi.com.
We have resolved this matter.
While we have no record of any prior contact regarding this issue, we have suppressed Ms. [redacted] email address from our promotional email list. This may take up to 10 days to complete.
rgb(31, 73, 125); font-size: 11pt; font-family: Calibri, sans-serif;">
50% of product received. 2 promises of sharia berries call backs to rectify the problem "guaranteed" within 24 hours. They owe me 6 $25 in restaurant.com gift cards but do not respond. They have a "dinner and desert" package for a dozen berries with a 25 dollar gift card from restaurant.com and they fail to honor their ad. I've been buying from them same package for 7 years.
Do NOT BUY FROM THEM. DECEPTIVE PRACTICES!!!! Customer service.lied. they do not call back.
I have made two purchases this month and have been extremely upset.
My first order was for my sister who had a baby 10 weeks early and I wanted to send her something bright and special. I ordered a wild flower bouquet. When my sister sent me the picture to say thank you I couldnt believe that for $70 she recieved 6 floppy tulips.NOTHING. I ORDERED
Secondly I ordered a two dozen rainbow(6 colors) rose bouquet for my mother for Valentines day. When she sent me a picture, I was sick to see what she got. 3 different color roses that were dull and dying( a greenish white rose, white with brown edges, and a light purple that was dead)
The bouquet I had ordered was Red,Orange,yellow,white,peach and purple.
Got a call the next day saying they were all dead
I emailed and called the company with no responses.
Satisfaction is not garenteed. I paid extra for the recipient to recieve same day delivery and the flowers were received at 930 pm of the recipients birthday. It gets worse only 5 flowers for a 50.00 bouquet in a vase that looked completely different then what was Described. After speaking with customer service rep "Andrew" or so he said, I explained what happened and nothing was resolved. He kept making excuses as if this was normal
Ordered flowers for delivery yesterday. Learned today that they were not delivered. Called FTD. When they couldn't contact the florist that they gave the order to they immediately offered either a full refund or they would resubmit the order to another shop for delivery tomorrow. I chose to resubmit. Seven hours later I was informed that the flowers were delivered. Nice job FTD! They had no control over the fact that the original florist didn't deliver, but they IMMEDIATELY fixed it with no arguing, no runaround. Guess who I'll call then next time I need to send flowers.
We are in receipt of Mr. [redacted] feedback about the non-delivery of the item ordered.
Calibri, sans-serif;">We have been in contact with Mr. [redacted] directly to advise that a full refund has been posted his payment method.
We are in receipt of Mr. [redacted]’s feedback regardinghis recent experience which has been resolved with the FTD Good As Gold Satisfaction Guarantee.
11pt; font-family: Calibri, sans-serif;">Mr. [redacted] has been refunded in full. We have spoken with Mr. [redacted] directly and confirmed that his concerns were resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]