Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Victoria [redacted]
I ordered a floral arrangement on Tuesday to be delivered the following Saturday to a church for a memorial service. This was done via the telephone and the sales person was very nice. During our conversation, I asked several times if she can guarantee that the flowers will be delivered Saturday morning in time for an 11:00 memorial service. She assured me each time I asked that the flowers will arrive on time. At 11:13 AM on Saturday, I received an email message stating that the flowers could not be delivered. Since it was already past the start time for the service, there was absolutely nothing we could do to have flowers beside the urn. I immediately called customer service and they issued a refund, but that did not help with the lack of flowers for our loved one. I was told by customer service that the florist didn't have the correct flowers to fill the order. Are you seriously telling me that it took the florist over 3 days to realize that my order could not be filled? I am glad there are other florists available for the next time we need an arrangement.
Revdex.com:
I have reviewed the response made by the business in reference...
to complaint ID [redacted], and find that this resolution is satisfactory to me.
As long as the refund shows in my account and my Mother receives the apology bouquet that was offered.
Sincerely,
[redacted]
On May 6 2016 my husband order Mother Day Flowers for me and his Mother My Mother -Law got Her Flowers on May7 2016 so I called them to see what had happen to my order I was on the phone with them for hours and they still didn't help me with my problem now today on Mother Day its 2:25 pm and I still haven't got my flowers yet
Ok when it works, it's when there's a problem that creates a hostile environment for handling the issue at hand. I ordered flowers for a birthday, order completed. The next day, I received an FTD email stating the "order is unavailable." Fine, but don't make it so difficult to cancel an order by phone. I could not understand the english spoken by the first three FTD phone representatives. So, I hang up and redail--it's roulette to find an FTD customer representative who could understand me and I understand them as we spoke details of the order. Finally, I think I have the FTD representative who can help. Yet, he cannot answer a basic question--will I receive a cancellation email? He put me on hold for almost two minutes and then he didn't have an answer.
It's 2014, almost 2015, let's make this process easier for the consumer. Like I said in the beginning, when the process works, it's fine--but be prepared for a hassle resolving any issues with the order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11131109, and find that this resolution is satisfactory to me.
Even though it took five emails and the day I filed a complaint with the...
Revdex.com I get a call the first thing in the morning that they are sending the email immediately to my email account. Before all I got was a runaround.
Sincerely,
Elaine [redacted]
While we have no record of any prior contact regarding this issue, we have suppressed Ms. [redacted] email address from our promotional email list. This may take up to 10 days to complete.
Complaint: [redacted]
I am rejecting this response because:
This matter has NOT been resolved. The last contact they made with me said they cannot reimburse me as they originally told me they would, and would only...
reimburse me a portion of the amount they promised. I do not accept these terms because I was specifically told they would reimburse me the full 61.75 to my card, and so I ordered flowers from another company in that amount that, had I not been informed they would give me that amount, I would not have ordered.
Sincerely,
[redacted]
Complaint: 10959451
I am rejecting this response because: The business still has not sent me what I initially ordered. They sent me some "autumn roses" This is not my order. I will not accept this response. I will not...
close my complaint out until this matter is resolved.
Sincerely,
Bert [redacted]
My husband ordered me an orchid for my birthday. It was delivered on 12/30 and I noticed a few days later the flower buds that hadn't bloomed were drying up and falling off. I called customer service on 1/10/17 to explain the problem and to ask if a replacement plant could be sent out. Customer service let me know that since the 7 day window had passed, there was nothing more that could be done. I explained that with a plant, I couldn't tell right away that there was a problem with it and wondered if I could speak to a supervisor, I was told I would receive the same answer and their system would not allow for a replacement to be sent out. I am really disappointed that a replacement couldn't be ordered just few days after the 7 days had passed. I know my husband spent a lot of money for the plant and the delivery and am let down by the quality. I feel these days that customer service needs to be at the highest level, going above and beyond from time to time, and experience that in my own line of work. After this problem order and no satisfaction, because it wasn't within 7 days, we won't look to use FTD in the future.
I am extremely upset that my mother's bouquet has not reached her yet. She was supposed to receive it on December 24th, which never happened, and then it never EVEN reached her yesterday on Christmas Day! I am livid after the price I paid! I have not heard a thing from FTD, and this situation NEEDS TO BE RESOLVED! This was to be a Christmas present to our mother, and now she probably thinks that we don't care! There are other places I will order from in the future if this situation is unresolved.
Initial Business Response /* (1000, 10, 2015/08/07) */
A refund in the amount of $74.98 has been issued.
We sincerely apologize for our customer's recent experience and have posted a full refund to their account.
We have spoken with our customer and resolved his concern.
We have removed the customer's email from our promotional emails.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Victoria [redacted]
We sincerely apologize for our customer’s experience. As part of FTD’s Good as Gold guarantee, we have issued a full refund at this time.
The coupon has been sent to our customer via email.
I ordered a floral arrangement on Tuesday to be delivered the following Saturday to a church for a memorial service. This was done via the telephone and the sales person was very nice. During our conversation, I asked several times if she can guarantee that the flowers will be delivered Saturday morning in time for an 11:00 memorial service. She assured me each time I asked that the flowers will arrive on time. At 11:13 AM on Saturday, I received an email message stating that the flowers could not be delivered. Since it was already past the start time for the service, there was absolutely nothing we could do to have flowers beside the urn. I immediately called customer service and they issued a refund, but that did not help with the lack of flowers for our loved one. I was told by customer service that the florist didn't have the correct flowers to fill the order. Are you seriously telling me that it took the florist over 3 days to realize that my order could not be filled? I am glad there are other florists available for the next time we need an arrangement.
Revdex.com:
I have reviewed the response made by the business in reference...
to complaint ID [redacted], and find that this resolution is satisfactory to me.
As long as the refund shows in my account and my Mother receives the apology bouquet that was offered.
Sincerely,
[redacted]
On May 6 2016 my husband order Mother Day Flowers for me and his Mother My Mother -Law got Her Flowers on May7 2016 so I called them to see what had happen to my order I was on the phone with them for hours and they still didn't help me with my problem now today on Mother Day its 2:25 pm and I still haven't got my flowers yet
We sincerely apologize for this customer’s recent experience, and have posted a full refund per our Good As Gold Guarantee.
Ok when it works, it's when there's a problem that creates a hostile environment for handling the issue at hand. I ordered flowers for a birthday, order completed. The next day, I received an FTD email stating the "order is unavailable." Fine, but don't make it so difficult to cancel an order by phone. I could not understand the english spoken by the first three FTD phone representatives. So, I hang up and redail--it's roulette to find an FTD customer representative who could understand me and I understand them as we spoke details of the order. Finally, I think I have the FTD representative who can help. Yet, he cannot answer a basic question--will I receive a cancellation email? He put me on hold for almost two minutes and then he didn't have an answer.
It's 2014, almost 2015, let's make this process easier for the consumer. Like I said in the beginning, when the process works, it's fine--but be prepared for a hassle resolving any issues with the order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11131109, and find that this resolution is satisfactory to me.
Even though it took five emails and the day I filed a complaint with the...
Revdex.com I get a call the first thing in the morning that they are sending the email immediately to my email account. Before all I got was a runaround.
Sincerely,
Elaine [redacted]
While we have no record of any prior contact regarding this issue, we have suppressed Ms. [redacted] email address from our promotional email list. This may take up to 10 days to complete.
Initial Business Response /* (1000, 5, 2014/05/22) */
We have resolved this matter with our customer.
Initial Business Response /* (1000, 6, 2014/02/27) */
We have resolved this matter with our customer.
Complaint: [redacted]
I am rejecting this response because:
This matter has NOT been resolved. The last contact they made with me said they cannot reimburse me as they originally told me they would, and would only...
reimburse me a portion of the amount they promised. I do not accept these terms because I was specifically told they would reimburse me the full 61.75 to my card, and so I ordered flowers from another company in that amount that, had I not been informed they would give me that amount, I would not have ordered.
Sincerely,
[redacted]
Complaint: 10959451
I am rejecting this response because: The business still has not sent me what I initially ordered. They sent me some "autumn roses" This is not my order. I will not accept this response. I will not...
close my complaint out until this matter is resolved.
Sincerely,
Bert [redacted]
My husband ordered me an orchid for my birthday. It was delivered on 12/30 and I noticed a few days later the flower buds that hadn't bloomed were drying up and falling off. I called customer service on 1/10/17 to explain the problem and to ask if a replacement plant could be sent out. Customer service let me know that since the 7 day window had passed, there was nothing more that could be done. I explained that with a plant, I couldn't tell right away that there was a problem with it and wondered if I could speak to a supervisor, I was told I would receive the same answer and their system would not allow for a replacement to be sent out. I am really disappointed that a replacement couldn't be ordered just few days after the 7 days had passed. I know my husband spent a lot of money for the plant and the delivery and am let down by the quality. I feel these days that customer service needs to be at the highest level, going above and beyond from time to time, and experience that in my own line of work. After this problem order and no satisfaction, because it wasn't within 7 days, we won't look to use FTD in the future.
I am extremely upset that my mother's bouquet has not reached her yet. She was supposed to receive it on December 24th, which never happened, and then it never EVEN reached her yesterday on Christmas Day! I am livid after the price I paid! I have not heard a thing from FTD, and this situation NEEDS TO BE RESOLVED! This was to be a Christmas present to our mother, and now she probably thinks that we don't care! There are other places I will order from in the future if this situation is unresolved.