First off the flowers my mother recieved for her brithday were wrong. She recieved a mix arrangment of roses, iris, lilies, purple mini mums and that yellow/green cheap filler. I ordered roses, green mini mums, purple larkspur, pink carnations and lemon leaf filler. I also ordered the lavish and grand amount of flowers but got significantly less flowers, I have pictures for proof.
Second off I had mad the order to be specifically delievered on 10/18/14 but it was delievered 10/16/14 on another family members birthday and they other family memeber thought they were for them.
Third, I called to complain about quality and the flower shop called my mother to ask why she didnt like here flowers. How unprofessionaly is that? My mom called me again confused as to what was going on or why thy were bothering her with those matters if she was not the purchaser.
I was initially just upset about the quality, wrong flowers and delievery now I am fuming because they called my mother to cause even more problems. Their customer service did not help me at at all and I hope they dont call my mother again!
Initial Business Response /* (1000, 5, 2015/02/14) */
We are unable to locate your order with the information provided. Please contact [email protected] with your order numbers for a resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11139356, and find that this resolution is satisfactory to me.
Sincerely,
Jeannette [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We are in receipt of Mr. [redacted]’s feedback regarding his recent experience which has been resolved with the FTD Good As Gold Satisfaction Guarantee. Mr. [redacted] has been refunded in full. We have spoken with Mr. [redacted] directly and confirmed that his concerns were...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We have attempted to reach our customer to discuss a resolution however, we have not been able to do so. A full refund has been issued. If you would like to discuss a further resolution, please email [redacted] at [redacted]@ftdi.com.
Complaint: [redacted]
I am rejecting this response because: I did not receive a full refund. I was...
only refunded 66.77 but not the unauthorized charge of 51.7005/18/2017 FTD.COM 800-[redacted]-[redacted] IL activity type debit cards -51.70 05/18/2017 Refund FTD activity type deposit 66.77 05/11/2017 FTD.COM 800-[redacted]-[redacted] IL activity type debit cards -66.77
Sincerely,
Lisa [redacted]
Initial Business Response /* (1000, 5, 2015/06/17) */
We have resolved this matter with our customer.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company refunded my money and delivered the ordered flowers,...
although the flowers were delivered four days later than promised.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It's pretty...
sad that it resorted to this just to get a refund. This company should not have an A+ rating.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2014/03/03) */
We have resolved this matter with our customer. An apology bouquet will be delivered on 3/7/2014.
I purchased a beautiful bouquet of flowers from FTD for $115.54 total which were to be "Exquisite, lavish and grand..."... What was delivered, a day late to the wrong address was pathetic. They then tried to "make me happy" and sent another set of flowers in a box... that were even more embarrassing! Something is wrong with this company!.
We sincerely apologize for our customer's recent experience. As part of our Good as Gold Guarantee we have posted a full refund to the account. We have also arranged that an apology bouquet be sent to the recipient.
Complaint: 11153127
I am rejecting this response because:I do not understand the message from the business saying they discussed this with me. The only time I spoke to anyone at ftd was what I stated in my initial complaint. The business has...
not sent me a response to my complaint or contacted me other than a thank you from them.Dear Brenda: Thank you for your recent purchase from FTD.COM. We are pleased to inform you that the delivery of your order has been completed as scheduled. Thank you for choosing FTD.COM. If you have any questions about your order, please call 1-800-SEND-FTD (1-800-736-3383) Sincerely, FTD.COM Contact Us: E-mail: http://custserv.ftd.comPhone: 1-800-SEND-FTD Shop: http://www.ftd.comMy overall complaint has not been satisfied unless they say that they will not bill me.
Sincerely,
Brenda [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We have attempted to reach our customer to discuss a resolution however, we have not been able to do so. If you would like to discuss a further resolution, please email [redacted] at [redacted]@ftdi.com.
We have had the missing miles posted to this customer's account.
First off the flowers my mother recieved for her brithday were wrong. She recieved a mix arrangment of roses, iris, lilies, purple mini mums and that yellow/green cheap filler. I ordered roses, green mini mums, purple larkspur, pink carnations and lemon leaf filler. I also ordered the lavish and grand amount of flowers but got significantly less flowers, I have pictures for proof.
Second off I had mad the order to be specifically delievered on 10/18/14 but it was delievered 10/16/14 on another family members birthday and they other family memeber thought they were for them.
Third, I called to complain about quality and the flower shop called my mother to ask why she didnt like here flowers. How unprofessionaly is that? My mom called me again confused as to what was going on or why thy were bothering her with those matters if she was not the purchaser.
I was initially just upset about the quality, wrong flowers and delievery now I am fuming because they called my mother to cause even more problems. Their customer service did not help me at at all and I hope they dont call my mother again!
Initial Business Response /* (1000, 5, 2015/02/14) */
We are unable to locate your order with the information provided. Please contact [email protected] with your order numbers for a resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11139356, and find that this resolution is satisfactory to me.
Sincerely,
Jeannette [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
A full refund has been issued to your original payment method.
We are in receipt of Mr. [redacted]’s feedback regarding his recent experience which has been resolved with the FTD Good As Gold Satisfaction Guarantee. Mr. [redacted] has been refunded in full. We have spoken with Mr. [redacted] directly and confirmed that his concerns were...
resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We have attempted to reach our customer to discuss a resolution however, we have not been able to do so. A full refund has been issued. If you would like to discuss a further resolution, please email [redacted] at [redacted]@ftdi.com.
Complaint: [redacted]
I am rejecting this response because: I did not receive a full refund. I was...
only refunded 66.77 but not the unauthorized charge of 51.7005/18/2017 FTD.COM 800-[redacted]-[redacted] IL activity type debit cards -51.70 05/18/2017 Refund FTD activity type deposit 66.77 05/11/2017 FTD.COM 800-[redacted]-[redacted] IL activity type debit cards -66.77
Sincerely,
Lisa [redacted]
Initial Business Response /* (1000, 5, 2015/06/17) */
We have resolved this matter with our customer.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company refunded my money and delivered the ordered flowers,...
although the flowers were delivered four days later than promised.
Initial Business Response /* (1000, 5, 2014/03/28) */
We have suppressed the customer's email address from our promotional email list.
We have suppressed the customer's email address from our promotional email list.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It's pretty...
sad that it resorted to this just to get a refund. This company should not have an A+ rating.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2014/03/03) */
We have resolved this matter with our customer. An apology bouquet will be delivered on 3/7/2014.
I purchased a beautiful bouquet of flowers from FTD for $115.54 total which were to be "Exquisite, lavish and grand..."... What was delivered, a day late to the wrong address was pathetic. They then tried to "make me happy" and sent another set of flowers in a box... that were even more embarrassing! Something is wrong with this company!.
We sincerely apologize for our customer's recent experience. As part of our Good as Gold Guarantee we have posted a full refund to the account. We have also arranged that an apology bouquet be sent to the recipient.
Complaint: 11153127
I am rejecting this response because:I do not understand the message from the business saying they discussed this with me. The only time I spoke to anyone at ftd was what I stated in my initial complaint. The business has...
not sent me a response to my complaint or contacted me other than a thank you from them.Dear Brenda: Thank you for your recent purchase from FTD.COM. We are pleased to inform you that the delivery of your order has been completed as scheduled. Thank you for choosing FTD.COM. If you have any questions about your order, please call 1-800-SEND-FTD (1-800-736-3383) Sincerely, FTD.COM Contact Us: E-mail: http://custserv.ftd.comPhone: 1-800-SEND-FTD Shop: http://www.ftd.comMy overall complaint has not been satisfied unless they say that they will not bill me.
Sincerely,
Brenda [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We have attempted to reach our customer to discuss a resolution however, we have not been able to do so. If you would like to discuss a further resolution, please email [redacted] at [redacted]@ftdi.com.