We are in receipt of Ms. [redacted]’s feedback. While our local florist documented successful delivery to the cemetery, the customer has notified us that the bouquet was not present. As a result, a full refund was posted to the customer’s account. As a goodwill gesture, we have provided a...
complimentary bouquet. We spoke with Ms. [redacted] directly and she has indicated she is satisfied with the resolution.
I ordered flowers for my aunt in TX, and they arrived to her wilted with broken stems. When I called FTD they didn't even apologized or care at all. Their complete disinterest in making my experience with them better was an eye opener.
I WILL NEVER USE THIS FLORIST AGAIN!
FTD has not received a cancellation notice from our customer for these services. The cancellation process is for the member florist to submit their cancellation notice to the Membership department before June 10, 2016. Please submit detail as to the charges that you are asking be...
credited so that may be considered. We will honor the request for cancellation for future services once the cancellation request has been submitted.
Paid $105 for dead flowers. They also looked like they had been dropped and someone attempted to slap the arrangement back in some order. Wanted my mom to have a special surprise for mother's day but it was ruined. I emailed them about the issue after calling and being told it would be an hour hold.and got no response via e-mail. calledd 2 days after when they said they would bring new flowers Friday or Saturday... But they never showed up.. I finally called Sunday and said just refund me and I will get her something better elsewhere. Then they were trying to only give me 40% of the money back! The rep on the phone started getting an attitude as soon as I asked for a refund. He claimed I would need to speak to a manager to get a full refund and when I said that's fine I'd like to do that he suddenly could refund me all of it. I gave them several opportunities to make it right. Not to mention I asked for delivery confirmation twice and never received it.. My confirmation was my mom letting me know They looked awful.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11698285, and find that this resolution is satisfactory to me.
Sincerely,
Melody [redacted]
We are in receipt of Ms. [redacted] concern regarding her delivery time frame. We have spoken with Ms. [redacted] directly and confirmed that her concerns have been resolved. Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have also sent a letter to the corporate office regarding this and another compliant so that just refunding is not the full resolution for future customers. Improvements with your system need to be made. The full refund is appreciated.
Sincerely,
[redacted]
We sincerely apologize for our customer's recent experience. As part of our Good as Gold Guarantee we have posted a full refund to the account and arranged for a complimentary bouquet to be delivered to the recipient.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Michelle [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11122449, and find that this resolution is satisfactory to me.
Sincerely,
Henry [redacted]
We are in receipt of Mr. [redacted] feedback. We have suppressed the customer’s email address from our promotional email list. This may take 10 days to complete.
We sincerely apologize for our customer's recent experience. We have posted a full refund to the account and are sending a coupon to be used towards a future purchase.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11178585, and find that this resolution is satisfactory to me.
Sincerely,
Nicholas [redacted]
Initial Business Response /* (1000, 5, 2014/03/13) */
A full refund was issued and a bouquet was delivered to the service.
Final Consumer Response /* (3000, 7, 2014/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I specifically cancelled...
the order because I couldn't choose the flowers/plant that I wanted and was not about to allow a complete stranger to arrange flowers for a deeply emotional funeral service they had no connection to. This was a very personal expression of sympathy, love and support from a collaboration of 8 women that literally spanned the globe: women from the U.K., Ireland, Scotland, India and from multiple locations in the U.S. wanted a simple plant to be sent to our friend who just lost her only son. Instead of deliver what I paid for, I was told that I couldn't choose flowers or receive a picture and was expected to pay $97 for an unseen product. I CANCELLED the order because I refused to allow this and told the customer representative so. THE ORDER SHOULD NEVER HAVE BEEN DELIVERED! PERIOD! Once again the company couldn't do what it was asked to do. I wasn't asked if I wanted an arrangement sent as a complimentary service to make amends or as a resolution attempt. The company took action without respect to the customers instructions or wishes.
Final Business Response /* (4000, 9, 2014/03/14) */
We apologize for our customer's inconvenience. The action that was taken, was to ensure that our customer's sentiments and thoughts were received by the family who experienced the loss. Our customer has been refunded in full and we consider this matter resolved.
Initial Business Response /* (1000, 5, 2015/06/17) */
We have resolved this matter with our customer.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a reimbursement, but will absolutely NEVER do business...
with this organization again. The attitude I got from their customer service representatives was abysmal. They didn't like refunding me, and they made it clear that they didn't like refunding my order.
We are in receipt of Ms. [redacted]’s feedback. While our local florist documented successful delivery to the cemetery, the customer has notified us that the bouquet was not present. As a result, a full refund was posted to the customer’s account. As a goodwill gesture, we have provided a...
complimentary bouquet. We spoke with Ms. [redacted] directly and she has indicated she is satisfied with the resolution.
We have resolved this with a credit back to the account.
We sincerely apologize for our customer's experience, and have offered to assist with orders.
I ordered flowers for my aunt in TX, and they arrived to her wilted with broken stems. When I called FTD they didn't even apologized or care at all. Their complete disinterest in making my experience with them better was an eye opener.
I WILL NEVER USE THIS FLORIST AGAIN!
FTD has not received a cancellation notice from our customer for these services. The cancellation process is for the member florist to submit their cancellation notice to the Membership department before June 10, 2016. Please submit detail as to the charges that you are asking be...
credited so that may be considered. We will honor the request for cancellation for future services once the cancellation request has been submitted.
Paid $105 for dead flowers. They also looked like they had been dropped and someone attempted to slap the arrangement back in some order. Wanted my mom to have a special surprise for mother's day but it was ruined. I emailed them about the issue after calling and being told it would be an hour hold.and got no response via e-mail. calledd 2 days after when they said they would bring new flowers Friday or Saturday... But they never showed up.. I finally called Sunday and said just refund me and I will get her something better elsewhere. Then they were trying to only give me 40% of the money back! The rep on the phone started getting an attitude as soon as I asked for a refund. He claimed I would need to speak to a manager to get a full refund and when I said that's fine I'd like to do that he suddenly could refund me all of it. I gave them several opportunities to make it right. Not to mention I asked for delivery confirmation twice and never received it.. My confirmation was my mom letting me know They looked awful.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11698285, and find that this resolution is satisfactory to me.
Sincerely,
Melody [redacted]
We are in receipt of Ms. [redacted] concern regarding her delivery time frame. We have spoken with Ms. [redacted] directly and confirmed that her concerns have been resolved. Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have also sent a letter to the corporate office regarding this and another compliant so that just refunding is not the full resolution for future customers. Improvements with your system need to be made. The full refund is appreciated.
Sincerely,
[redacted]
We sincerely apologize for our customer's recent experience. As part of our Good as Gold Guarantee we have posted a full refund to the account and arranged for a complimentary bouquet to be delivered to the recipient.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Michelle [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11122449, and find that this resolution is satisfactory to me.
Sincerely,
Henry [redacted]
We are in receipt of Mr. [redacted] feedback. We have suppressed the customer’s email address from our promotional email list. This may take 10 days to complete.
We sincerely apologize for our customer's recent experience. We have posted a full refund to the account and are sending a coupon to be used towards a future purchase.
Initial Business Response /* (1000, 5, 2014/05/23) */
We have resolved this matter with our customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11178585, and find that this resolution is satisfactory to me.
Sincerely,
Nicholas [redacted]
Initial Business Response /* (1000, 5, 2014/03/13) */
A full refund was issued and a bouquet was delivered to the service.
Final Consumer Response /* (3000, 7, 2014/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I specifically cancelled...
the order because I couldn't choose the flowers/plant that I wanted and was not about to allow a complete stranger to arrange flowers for a deeply emotional funeral service they had no connection to. This was a very personal expression of sympathy, love and support from a collaboration of 8 women that literally spanned the globe: women from the U.K., Ireland, Scotland, India and from multiple locations in the U.S. wanted a simple plant to be sent to our friend who just lost her only son. Instead of deliver what I paid for, I was told that I couldn't choose flowers or receive a picture and was expected to pay $97 for an unseen product. I CANCELLED the order because I refused to allow this and told the customer representative so. THE ORDER SHOULD NEVER HAVE BEEN DELIVERED! PERIOD! Once again the company couldn't do what it was asked to do. I wasn't asked if I wanted an arrangement sent as a complimentary service to make amends or as a resolution attempt. The company took action without respect to the customers instructions or wishes.
Final Business Response /* (4000, 9, 2014/03/14) */
We apologize for our customer's inconvenience. The action that was taken, was to ensure that our customer's sentiments and thoughts were received by the family who experienced the loss. Our customer has been refunded in full and we consider this matter resolved.
Initial Business Response /* (1000, 5, 2015/06/17) */
We have resolved this matter with our customer.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a reimbursement, but will absolutely NEVER do business...
with this organization again. The attitude I got from their customer service representatives was abysmal. They didn't like refunding me, and they made it clear that they didn't like refunding my order.
We sincerely apologize for our customer’s recent experience, and have posted a full refund per FTD’s Good as Gold Guarantee.