I received AWFUL customer service from FTD.com. I placed an order using [redacted] and my [redacted] account. I received an email two days before my item was to be delivered saying my order had been cancelled. I was not refunded nor given an explanation.
I called customer service and spent over TWO hours on the phone and was even hung up on by a "supervisor." I then called back and asked to be connected with the same supervisor and he answered and was SHOCKED that I had called him back. I asked to speak to HIS manager and he said, "I am the manager and if you speak to my manager they will say the SAME thing." They instructed me to, "Call [redacted] and try to resolve the issue." Which made no sense since the issue was why FTD.Com cancelled my order. Over all at the end of the order they still wanted me to pay $10 and I refused as this was some of the worst service I've ever received. Manager Kim eventually ended up helping me but overall no one did ANYTHING to make me want to use them again. I definitely will not be using them again and will let everyone know about what poor service FTD.com provides.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted] and find that this resolution is satisfactory to me.
Nancy Edwards contacted me and she will handle the small town deliveries for me. This should hopefully take care of the delivery and quality issues. Thank you for resolving this in a gracious and timely manner.
Sincerely,
Terri [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We have attempted to reach our customer to discuss a resolution however, we have not been able to do so. If you would like to discuss a further resolution, please email [redacted] at [redacted]@ftdi.com.
I ordered flowers from FTD because I was only able to get a next day delivery option for the flowers I wished to purchase near my residence from the FTD online website. My delivery date was set for 18 July 2015. The flowers were still not delivered on 20 July 2015 so I called the customer service hotline and asked about the status. I was told by the FTD rep that the order was not processed because they couldn't find a local florist to deliver the flowers, but was told that I could have the flowers delivered on 21 July, the day after I called them. When asked what would have happened if I didn't call the rep just told me that she wouldn't make any excuses and I can either have the flowers delivered tomorrow or get a refund. Overall the customer satisfaction was terrible and I will not use FTD in the future again.
We have attempted to reach our customer to discuss a resolution however, we have not been able to do so. A full refund has been issued. If you would like to discuss a further resolution, please email [redacted] at...
Initial Business Response /* (1000, 5, 2015/05/19) */
We have attempted to reach the customer by phone and email and have been unable to do so. The order has been refunded in full.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/20) */
(The consumer indicated he/she DID NOT accept the response...
from the business.)
I received a generic phone call with a non-toll free number to call back, thus I have not done so. I will call back a toll-free number, if provided with one.
I also received a trite email apology, to which I have responded. I have yet to receive a reply to my response.
Simply saying, "we're sorry, and here's your money back" (after a few days) is not sufficient. This company caused MANY people emotional strife and anguish, ruining Mother's Day for quite a few mothers and children. A trite canned apology and refund does not begin to make up for their abominable treatment of their customers, and their LIES!
Final Business Response /* (4000, 9, 2015/05/27) */
We have attempted to resolve this with our customer but have been unable to connect via phone to do so. A full refund has been issued to this account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although they only attempted to reply after m complaint was filed.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/05/19) */
We have attempted to reach the customer by phone and email and have been unable to do so. The order has been refunded in full.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/20) */
(The consumer indicated he/she DID NOT accept...
the response from the business.)
I received a generic phone call with a non-toll free number to call back, thus I have not done so. I will call back a toll-free number, if provided with one.
I also received a trite email apology, to which I have responded. I have yet to receive a reply to my response.
Simply saying, "we're sorry, and here's your money back" (after a few days) is not sufficient. This company caused MANY people emotional strife and anguish, ruining Mother's Day for quite a few mothers and children. A trite canned apology and refund does not begin to make up for their abominable treatment of their customers, and their LIES!
Final Business Response /* (4000, 9, 2015/05/27) */
We have attempted to resolve this with our customer but have been unable to connect via phone to do so. A full refund has been issued to this account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
A full refund has been issued. We have attempted to reach our customer for further resolution but have been unable to do so. Please contact [redacted]@ftdi.com for any further discussion.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11152628, and find that this resolution is satisfactory to me.
Sincerely,
David [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Ladygrace [redacted]
I placed an order with FTD for Mother's day on Wednesday May 6, 2015. I chose a popular flower bouquet (Touch of spring bouquet) that saidI it could be delivered from a local florist for Mothers day which was on May 10, 2015. I chose a Friday delivery for them which would have been May 8, 2015. When I called my mom to wish her a happy Mother's day I asked how she liked the flowers. She said she did not receive any flowers. I told her I asked for a Friday delivery and that they had charged me for them ($81.98- $59.99 plus $21.99 for shipping and service fees). I asked if any one called or try to contact her she said. So, after wishing her a happy Mother's day and apologizing for her not receiving her Flowers. I called FTD to see what happened. I was informed that the order was rejected by the florist. They made no attempt to contact me or my mother per the info provided. I have not been refunded as of yet. They made no apology or explanation. from very upset.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
While we have no record of any prior contact regarding this issue, we have suppressed the customer’s email address from our promotional email list. This may take up to 10 days to complete.
I received AWFUL customer service from FTD.com. I placed an order using [redacted] and my [redacted] account. I received an email two days before my item was to be delivered saying my order had been cancelled. I was not refunded nor given an explanation.
I called customer service and spent over TWO hours on the phone and was even hung up on by a "supervisor." I then called back and asked to be connected with the same supervisor and he answered and was SHOCKED that I had called him back. I asked to speak to HIS manager and he said, "I am the manager and if you speak to my manager they will say the SAME thing." They instructed me to, "Call [redacted] and try to resolve the issue." Which made no sense since the issue was why FTD.Com cancelled my order. Over all at the end of the order they still wanted me to pay $10 and I refused as this was some of the worst service I've ever received. Manager Kim eventually ended up helping me but overall no one did ANYTHING to make me want to use them again. I definitely will not be using them again and will let everyone know about what poor service FTD.com provides.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted] and find that this resolution is satisfactory to me.
Nancy Edwards contacted me and she will handle the small town deliveries for me. This should hopefully take care of the delivery and quality issues. Thank you for resolving this in a gracious and timely manner.
Sincerely,
Terri [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We are in receipt of Mr. [redacted]’ feedback regarding the missing box of chocolates that was ordered to accompany his arrangement. ...
We have been in contact with Mr. [redacted] directly to advise that a full refund has been posted his payment method.
We have attempted to reach our customer to discuss a resolution however, we have not been able to do so. If you would like to discuss a further resolution, please email [redacted] at [redacted]@ftdi.com.
I ordered flowers from FTD because I was only able to get a next day delivery option for the flowers I wished to purchase near my residence from the FTD online website. My delivery date was set for 18 July 2015. The flowers were still not delivered on 20 July 2015 so I called the customer service hotline and asked about the status. I was told by the FTD rep that the order was not processed because they couldn't find a local florist to deliver the flowers, but was told that I could have the flowers delivered on 21 July, the day after I called them. When asked what would have happened if I didn't call the rep just told me that she wouldn't make any excuses and I can either have the flowers delivered tomorrow or get a refund. Overall the customer satisfaction was terrible and I will not use FTD in the future again.
We have attempted to reach our customer to discuss a resolution however, we have not been able to do so. A full refund has been issued. If you would like to discuss a further resolution, please email [redacted] at...
[redacted]@ftdi.com.
Initial Business Response /* (1000, 5, 2015/05/19) */
We have attempted to reach the customer by phone and email and have been unable to do so. The order has been refunded in full.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/20) */
(The consumer indicated he/she DID NOT accept the response...
from the business.)
I received a generic phone call with a non-toll free number to call back, thus I have not done so. I will call back a toll-free number, if provided with one.
I also received a trite email apology, to which I have responded. I have yet to receive a reply to my response.
Simply saying, "we're sorry, and here's your money back" (after a few days) is not sufficient. This company caused MANY people emotional strife and anguish, ruining Mother's Day for quite a few mothers and children. A trite canned apology and refund does not begin to make up for their abominable treatment of their customers, and their LIES!
Final Business Response /* (4000, 9, 2015/05/27) */
We have attempted to resolve this with our customer but have been unable to connect via phone to do so. A full refund has been issued to this account.
We are in receipt of Ms. [redacted]s concerns surrounding the late delivery of her arrangement. A full refund has been issued to her payment method.
We have spoken with Ms. [redacted] directly and confirmed that her concerns have been resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although they only attempted to reply after m complaint was filed.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/05/19) */
We have attempted to reach the customer by phone and email and have been unable to do so. The order has been refunded in full.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/20) */
(The consumer indicated he/she DID NOT accept...
the response from the business.)
I received a generic phone call with a non-toll free number to call back, thus I have not done so. I will call back a toll-free number, if provided with one.
I also received a trite email apology, to which I have responded. I have yet to receive a reply to my response.
Simply saying, "we're sorry, and here's your money back" (after a few days) is not sufficient. This company caused MANY people emotional strife and anguish, ruining Mother's Day for quite a few mothers and children. A trite canned apology and refund does not begin to make up for their abominable treatment of their customers, and their LIES!
Final Business Response /* (4000, 9, 2015/05/27) */
We have attempted to resolve this with our customer but have been unable to connect via phone to do so. A full refund has been issued to this account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
A full refund has been issued. We have attempted to reach our customer for further resolution but have been unable to do so. Please contact [redacted]@ftdi.com for any further discussion.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11152628, and find that this resolution is satisfactory to me.
Sincerely,
David [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Ladygrace [redacted]
We have suppressed the customer’s email address from our promotional email list. This may 10 days to complete.
I placed an order with FTD for Mother's day on Wednesday May 6, 2015. I chose a popular flower bouquet (Touch of spring bouquet) that saidI it could be delivered from a local florist for Mothers day which was on May 10, 2015. I chose a Friday delivery for them which would have been May 8, 2015. When I called my mom to wish her a happy Mother's day I asked how she liked the flowers. She said she did not receive any flowers. I told her I asked for a Friday delivery and that they had charged me for them ($81.98- $59.99 plus $21.99 for shipping and service fees). I asked if any one called or try to contact her she said. So, after wishing her a happy Mother's day and apologizing for her not receiving her Flowers. I called FTD to see what happened. I was informed that the order was rejected by the florist. They made no attempt to contact me or my mother per the info provided. I have not been refunded as of yet. They made no apology or explanation. from very upset.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
While we have no record of any prior contact regarding this issue, we have suppressed the customer’s email address from our promotional email list. This may take up to 10 days to complete.