FTD Companies

Complaint: [redacted] I am rejecting this response because: FTD's response was acceptable up until the point when the company wrote, "we are sorry the order didn't meet his expectations." I don't see how advertising and failing to manage subpar contracted florists in Hawaii resulting in flowers not being delivered on the same day, as promised, would meet anyone's expectations The bottom line is FTD's lax business practices in abandoning oversight of its Hawaii florists is a matter of concern for anyone considering placing a same-day order with FTD for delivery in Hawaii Recommend you think very carefully before trust FTD and its advertising Sincerely, [redacted]

A full refund has been issued to your original payment method

FTD.com has consistently failed to deliver This is the third bad experience I've had with them, and yes, I realize I should have stopped doing business with them after the first bad experience I won't make that mistake again I ordered flowers for my mom for Mothers Day and paid FTD.com extra (more than $extra) for a total of $to deliver the flowers (via [redacted] on the Friday before Mothers Day When the flowers were not delivered, I called FTD's customer service line They placed me on hold for minutes and then Gina (the agent) said her system was down and she would need to transfer me to someone else Then, I sat on hold for an additional minutes The flowers are sitting at a [redacted] facility with no estimated delivery date Shelly (the second agent) had no explanation, nor did she feel I was due any compensation They are horrible!

We have attempted to reach our customer to resolve but have been unable to reach her Please contact [redacted] @ftdi.com for further resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

VERY POOR SERVICEORDERED FLOWERS FOR A FUNERAL DELIVERED ON SATURDAY, 2/6/MY ORDER #FRD- THE FTD SWEET THOUGHT BOUQUET $TOTAL COST $I WAS UNABLE TO ATTEND SERVICES SINCE I'M IN OKLAHOMA AND THIS WAS IN POWAY, CAMY SISTER ATTENDED THE SERVICES AND TOOK A PICTURE OF THE FLOWERSTHE FLOWERS LOOKED CHEAP, NOT EVEN THE RIGHT COLOR OR FLOWERSIT LOOKED LIKE A $BOUQUET THE QUANTITIES OF THE ROSES AND CARNATIONS FROM THE PICTURE WERE HALF THE QUANTITIES IN THE BOUQUETAS I POSTED MY ISSUE ON [redacted] I HAD MY FRIENDS TELLING ME HOW FTD HAS SCRE AFTER SPEAKING WITH FTD THEY CREDITED MY ACCOUNT 40%THAT'S FINE BUT IT DIDN'T FIX THE EMOTION SIDE OF WHAT HAPPENIT'S TO LATEI DID POST MY PROBLEM ON [redacted] AND WAS SO SURPRISED TO HEAR HOW MANY PEOPLE COMPLAIN OF THE SAME THING HAPPENING TO THEMWOW! WHAT A RACKETI WOULD LIKE TO KNOW WHO BENEFITS THE COST FOR WHAT YOU DIDN'T DO? DOES THIS FLORIST GET THE CASH OR DOES FTD GET THE PROFITS? HOW COME FTD HASN'T COME UP WITH A NEW WAY TO GET THE CORRECT FLOWERS THEY ORDEREDI'VE USED FTD SEVERAL TIMES NEVER NO PROBLEMI WILL NO LONGER BE A CUSTOMERVERY DISAPPOINTED IN YOUR SERVICE FOR A COMPANY HAS BEEN AROUND FOR A LONG, LONG TIMEAPPARENTLY, THEIR CUSTOMER AREN'T IMPORTANT TO THEM

I ordered over $of flowers for delivery to a hospital in Springfield, IL at 9:am September 7, for a same day delivery As of 9:am Friday September 9, 2016, the flowers were not delivered THREE times I talked to a service representative over the last days and verified all delivery information (including an alternate delivery address) and contact numbers Each time I was assured the delivery would occur Today, September 9, I spoke to an FTD supervisor who ended up refusing to give me a full refund When I insisted that I was done waiting on their excuses and demanded only a full refund I was told they would attempt to contact the local florist (again) He kept insisting they would contact the florist like he was reading from a cue card He was not interested in my customer satisfaction I was then put on hold despite my insistence that I would not be interested in an upgrade or further delays since the patient was now being discharged I verified that the patient/recipient had not received any phone calls from FTD and that no delivery was made to the alternate address this morning This blatant refusal to refund my purchase is blaringly in contrast with their advertisements that claim same day delivery if ordered by pm!!!! I have NO flowers, NO refund, and NO satisfaction

We have spoken with Mr [redacted] directly regarding the unauthorized charges made on his credit card He is aware that he needs to work directly with his financial institution to have the charges reversed

FTD backs its commitment to delivering fresh beautiful floral arrangements with our “Good As Gold” satisfaction guarantee If our customers are not satisfied, we encourage them to contact us for a replacement or a refund In line with our policy, we have addressed each aspect of Mr [redacted] order experience accordingly Order [redacted] – FTD redelivered order on date customer requested Order [redacted] – a full refund was issued for the order and a complimentary bouquet of Tye Dye Roses were delivered on March 8th Order [redacted] –Delivered fresh and beautiful on the date requested As a goodwill gesture, we have refunded Mr [redacted] Gold Membership fee of $ We have reached out to MrRaposo to arrange time to discuss the resolution, and we now consider this matter closedWe take all customer feedback seriously, and have taken Mr [redacted] feedback into consideration as we continually evaluate and improve on the products and services we deliver Thank you, Jaime

Initial Business Response / [redacted] (1000, 5, 2014/05/22) */ A full refund has been issued, we have attempted to discuss with our customer and have been unable

We sincerely apologize for our customer's recent experienceAs part of our Good as Gold Guarantee we have posted a full refund to the accountWe have also arranged that an apology bouquet be sent to the recipient

We sincerely apologize, and consider this matter resolved

I placed an order for mother's dayI received an email late in the day on Sunday telling me my order wouldn't be deliveredI called customer service and all that was offered was delivery a few days later and a discount on the orderTheir policy is horribleThey ruined mother's day for my mom and all they offer is a $discount and delivery days laterIf they wanted to make it right they would have delivered the flowers next week and done a full refundTo add insult to injury I was on hold for over minutes talking to the customer service department and I could barely understand the agent or the supervisorI will never order flowers from FTD company again and I will tell everyone I know the same thingThis company will eventually be out of business if they don't start offering better customer service

The coupon has been sent to our customer via email

We are in receipt of Ms [redacted] feedback We have suppressed the customer’s email address from our promotional email list This may take days to complete

Complaint: [redacted] I am rejecting this response because:Credit was givenFlowers sent were still not the correct flowersI was told the exact order placed would be delivered, but still not even close to the picture our description of the flowers ordered Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11623156, and find that this resolution is satisfactory to me Sincerely, Susan [redacted]

I understand that networking with florists to make products accessible across the us can be difficult, however, when the florist fail to deliver the quality promised by the organization then keeps you on hold for the span of an hour because they can't get ahold of said florist to confirm that the quality was poor maybe it is time to be considerate of the customer and apply a full 50% refund and terminate your agreement with the floristI would advise contacting other providers as this is not a good sign that ftd wants your business

Initial Business Response / [redacted] (1000, 6, 2014/02/27) */ We have resolved this matter with our customer

Complaint: [redacted] I am rejecting this response because: the company still has not addressed the subject of the complaint nor have they discussed the complaint with meWhen the offered they arrangement to me they didn't even mention that it had anything to do with the complaintThe complaint was mainly due to the deceptive bait and switch practices in which they are engagingYou also cannot lawfully offer service in an area where you can't provide serviceNone of this has been addressed The Revdex.com needs to investigate this Sincerely, [redacted]