FTD Companies

FTD is extremely unprofessionalFirst off they told me a delivery time that they did not honorI paid extra for next day deliverySo they told me that the arrangement would be delivered at 3:which it was to be delivered to a businessWell that didn't happen it didn't get delivered until 5:and the business closed at 4:so the recipient had to wait in a parking lot for almost an hourAnd to top it off when the delivery guy showed up he made the recipient feel bad and forced himself on herThen texted her later inappropriate thingsWill never use FTD again

This is the worst company you will find to buy flowers online I planned buy flowers to my wife's birthdayI did that in August 6, to be delivered in August (in the morning) to make a surprise to her I asked for times during the a day if somethin was wrong but the info red that my order was with the florist to be delivered At the end of the day (indeed at 11:00pm), as I didn't receive a full day no contact from the company (by e-mail or phone) explaining the reason they fail to deliver the flowers, I decided to do this complaint in order to warn other people the risk of make business with the company They ruined my surprise and consequently my wife's birthday A company like this must to have in mind that their fail represent much more than simply amount of dollars, means that some celebration was damaged forever by their non professional way to conduct their business

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me From: [redacted] [mailto: [redacted] @msn.com] Sent: Tuesday, May 24, 4:PM To: Customer Relations Subject: Complaint # [redacted] Dear Revdex.com Customer Relations, I would like to accept the business' response to my complaint which was to apologize and give me a refundHowever, I would like this to be knownThe concern that led me to file a complaint was greater than failing to fulfill an orderI felt that I was deceivedFirst, I was charged for an item BEFORE it was shippedNext, I was falsely notified by email that the item had shipped when it had notThird, shipping was falsely advertised as being by [redacted] but the business representative told me it was a local floristLastly, I was denied tracking information or shipping verification due to "privacy laws"After nearly an hour, the business representative acknowledged the order had never been fulfilledThank you for assisting me with my complaintSincerely, [redacted] Sincerely, [redacted]

I ordered flowers for my aunt in TX, and they arrived to her wilted with broken stemsWhen I called FTD they didn't even apologized or care at allTheir complete disinterest in making my experience with them better was an eye opener I WILL NEVER USE THIS FLORIST AGAIN!

Please contact n [redacted] @ftdi.com we can assist further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11131109, and find that this resolution is satisfactory to me Even though it took five emails and the day I filed a complaint with the Revdex.com I get a call the first thing in the morning that they are sending the email immediately to my email account Before all I got was a runaround Sincerely, Elaine [redacted]

Worst company ever when it comes to SPAMThere unsubscribe does not workI unsubscribed times and still get a day mails

We sincerely apologize for our customer’s experience As part of FTD’s Good as Gold guarantee, we have extended an offer of a complimentary arrangement at a time of the customer's choosing

I ordered flowers for Mother's Day The order was placed on May 5th for May 6th delivery As of today, May 11th, the flowers have NEVER been delivered My credit card was charged $immediately and I cannot get FTD to issue a refund I have cancelled the order, sent emails to FTD and have not disputed the charges with [redacted] This company is pathetic and I would never recommend them to anyone You can't understand the customer service person when you call, so don't waste your time

Initial Business Response / [redacted] (1000, 5, 2014/04/01) */ A full refund has been issued to the original payment method

We sincerely apologize for our customer's recent experienceWe have arranged for a delivery to the recipient at this time

We have addressed the customer’s request to be unsubscribed from our emails and she is satisfied with this resolution

This company is deceptive to the consumer and it's member floristsIt was a much better company when it was member owned, nothing but corperate greed these days

Revdex.com:The business has contacted me and we have resolved the issue.I have reviewed the response made by the business in reference to complaint ID 11138832, and find that this resolution is satisfactory to me Sincerely, Jeremiah [redacted]

We have attempted to reach our customer to discuss a resolution however, we have not been able to do soA full refund has been issuedIf you would like to discuss a further resolution, please email [redacted] at [redacted] @ftdi.com

I recently purchased a bouquet of flowers from the FTD website as a Christmas gift for my father who lives in TexasAfter taking my order and my money, they said it would be delivered on Decas I requestedIn MIDAFTERNOON on Dec23, one day before Christmas Eve, FTD emailed me saying they could not find a florist to complete the orderI was livid, knowing that it would be almost impossible to find a florist to arrange and deliver flowers one day before Christmas EveSo I called a florist near my father's home (I several states away) and they said they could do and I made an order through themLo and behold, this is an FTD-affiliated florist! So FTD lied to me - and they STILL have not put my money, more than $60, back in my PayPal accountDO NOT USE THE FTD WEBSITE TO DO ANY BUSINESS!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Cheri [redacted]