FTD Companies

We have been trying to get an order delivered for a weekWe keep getting I'm sorry and attempts to fix it resulting in nothingAs of this a.mNo flowers but over hours spent on phone this week attempting to resolve We will never order again at this pointYesterday told I would get email with gift card in it but nothing receivedWaiting to see my credit card bill if all the promises for credits on it

ordered flowers from ftdhorrible cs after the flowers received looked nothing like the picture onlinethe flower delivery rep was incredibly rude and loud when entering my quiet apartment complex screaming my name and not ringing my doorbellFlowers were withered and unacceptablecalled the day I received orderhorrible cs, never calls you back when they say they will and when they do call back, they call back at a ridiculous hour when I couldnt pickup phone to waste more of my timeNEVER DO BUSINESS WITH THIS COMPANY!!! Order Number: [redacted]

This matter has been resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11179997, and find that this resolution is satisfactory to me Sincerely, Renee [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/05/23) */ We have resolved this matter with our customer

I ordered my flowers and asked for them to be delivered to my mother in laws house the day before valentines day so that I could pick them up and have them ready for my wife on valentines dayI wasn't sure who's name to put, my wife or my mother in law so I place the order and then called themThe lady I talked to had a very heavy accent and I could barely understand a word she said but I explained that they were to be shipped to one person but were actually for another personAfter a minute conversation trying to explain this, they claim to have the order right and I get off of the phoneThen my flowers never comeEmpty handed for valentines dayI emailed them and continued to email them for days without responseI finally call them and get who I believe is the same person that barely speaks EnglishThey tell me that they have no tracking number for the flowers and have no idea what happened to it...They had no issue charging me for them but have no idea where the order went after they took my moneyThey are issuing me a refund but never even offered to do anything to try to make up for their major mistakeI will never use them again and I do no recommend that anyone else does

While we have no record of any prior contact regarding this issue, we have suppressed the customer’s email address from our promotional email list This may take up to days to complete

We sincerely apologize for our customer's recent experienceWe have posted a full refund to the account at this time

We are in receipt of Mrs [redacted] concern regarding her recent experience A full refund has been issued to her payment method as a result of the non-delivery of the bouquet ordered We have been in contact with MrsWilson directly and confirmed that her concerns have been resolved

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ We have resolved this matter with our customer Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a reimbursement, but will absolutely NEVER do business with this organization againThe attitude I got from their customer service representatives was abysmalThey didn't like refunding me, and they made it clear that they didn't like refunding my order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12366538, and find that this resolution is satisfactory to me Sincerely, Kenneth [redacted]

We are in receipt of Ms [redacted] concern regarding her delivery time frame We have spoken with Ms [redacted] directly and confirmed that her concerns have been resolvedTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11139356, and find that this resolution is satisfactory to me Sincerely, Jeannette [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11178585, and find that this resolution is satisfactory to me Sincerely, Nicholas [redacted]

The full refund was processed on 5/

I am a top florist in Canada, this past Valentine's Day I purchased red rose from FTD , they arrived days before the holiday! Absolute GarbageCalled my rep at FTD And was told I would be getting a full credit We even sent pictures Now days later FTD is offering a percent creditThese flowers were so bad I had to drive miles days before a major holiday and purchase another roses to replace the garbage that FTD sent , at this point I will never purchase another flower or hard good from this companyAt one time the FTD brand meant something to the Florist and the Consumer, now I'm not so sure

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have also sent a letter to the corporate office regarding this and another compliant so that just refunding is not the full resolution for future customers Improvements with your system need to be madeThe full refund is appreciated Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11236069, and find that this resolution is satisfactory to me FTD.com has agreed to give me a full refund of my purchase as requested previously Sincerely, Tom ***

We sincerely apologize for our customer's recent experienceAs part of our Good as Gold Guarantee we have posted a full refund to the accountWe have also provided the customer with a coupon for use on a future order

Avoid this company at all costs They have off-shored customer service and there is not a way to reach a supervisor or anybody in the US The person at the Call Center won't even tell you where they are located Completely botched orders and now, after mins of hold, no resolution other than for the 2nd time in days they say they will get back to me I am now going to have to go through the dispute process for my credit card What a mess!!!