FTD Companies

Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ We have spoken with our customer and resolved this to their satisfaction Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Business took steps to refund entire amount for undelivered flowers and followed up with complimentary flowers after that

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank youSincerely, [redacted]

I HAVE BEEN TRYING FOR OVER TWO YEARS TO GET MY NAME AND ADDRESS REMOVED FROM THE FTD MAILING LIST AND THE JUNK MAIL NEVER STOPS!! I HAVE SENT COUNTLESS E-MAILS AND MADE SO MANY PHONE CALLS I HAVE LOST TRACK, ALL TO NO AVAIL THEY CONTINUE TO HOUND ME WITH JUNK MAIL AND I AM FED UP WITH THEM WHY ONE REQUEST WASN'T ENOUGH FOR THEM TO SIMPLY REMOVE MY NAME AND ADDRESS FROM THEIR MAILING LIST IS BEYOND ME I WILL NEVER ORDER FROM THESE PEOPLE AGAIN AS THE HARASSMENT OF JUNK MAIL IS ENDLESS AND OBVIOUSLY THEIR CUSTOMER SERVICE REPS CANNOT EVEN ACCOMPLISH A SIMPLE TASK I WAS EVEN TOLD BY ONE REPRESENTATIVE THAT THEY WERE NOT SENDING ME THE JUNK MAIL EVEN THOUGH I EXPLAINED THAT IT CLEARLY SAYS FTD FROM DOWNERS GROVE, IL A CONSUMER SHOULD NOT HAVE TO GO THROUGH THIS ALL BECAUSE THEY PLACED AN ORDER WITH A COMPANY I AM DONE WITH THESE PEOPLE!

Initial Business Response / [redacted] (1000, 5, 2014/02/24) */ We have resolved this matter with our customer Final Consumer Response / [redacted] (3000, 7, 2014/02/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke to a representative recently who said the entire amount of $was creditedWhen I checked my statement, there was a credit of on 2/17/14, not the entire amount as stated by the representative on 2/22/Again they were dishonest with their dealings with me Final Business Response / [redacted] (4000, 9, 2014/02/27) */ Total amount charged: Amount refunded on 2/14: Amount refunded on 2/22: The consumer should see all funds returned to his orginal payment methodPlease be advised that although FTD.COM has processed your refund immediately, some banking institutions may take up to business days to post to your account

We have resolved this matter, a full refund has been issued

This matter has been resolved Per our Good As Gold Guarantee the customer has been refunded in full

We have resolved this with a credit back to the account

I will never use ftd ever againFor a company that regularly profits off the grief of others the way they operate is unacceptableFunerals are hard why would a florist make things harder? Before I get into the meat of the situation here are major problems with ftd The website is unable to know if there's actually a florist that will deliver to the ordered areaIt will let you place an order take your money and send you on your way thinking you just completed an emotionally hard task There are plenty of ftd florists but apparently some of them won't deliver miles away, maybe they just say no withe certain orders I'm not sureBut miles and you can't deliver? The website dosent tell you thatIt dosent say We may deliver your flowers When in fact there isn't a florist willing to deliver to your specified location they don't call you up and apologize they email you a vague email that the flowers you wanted are unable available and to email them back so they can arrange for a similar alternative So with those major business flaws here's the meatA close very friend of mine had a relative pass awayI knew the relative very well and considered them also to be a friend even if we were not as closeWhen she passed and I found out the funeral information I realized I could not attend as I live in a different country and a little over hours was not enough time to make arrangements and get thereI was devastated and very unhappy with myselfI turned to ftd in hopes I could send flowers to the grieving family in my absenceI called the family and apologized I couldn't be there and expressed my sympathy and after placing an order on ftd I told them I was sending flowers to the funeral The next day now less then hours from the funeral I get an email as mentioned in major issue #I was at work and I didn't want to call and get all teared up because that's exactly what would have happenedIn my response I said I would be happy to take any suitable alternativehours later and I'm off work still no responseSo now at home now 10pm and unashamed of ruining my mascara again I called to ftdNot only was my email never responded to but they had in fact already cancelled my order because there's no local florist "willing to deliver"Thier best suggestion was to call local florists the morning of the funeral directlyNot only is this a major in convince to me and my work scheduhale vrs the funerals local timezone it's going grocery cost me hugely extra for same day Saturday delivery by 2pmCompletely unacceptable, is this a real business or a child's lemonade stand? If your vague email had just said hey sorry for your loss but we cannot deliver I would have had time on a Friday to call other companiesHad you picked up a phone and called me to tell me hey we don't feel like delivering that, I would have had time to make other arrangementsOr had you even responded to my email reply to say hey sorry the auto msg promises a solution but there isnt one the order has been cancelled, I would have had time to make other arrangementsBut because of your lack of professionalism and vague emails saying how much you care about my business I am now the person that said they sent flowers and didntThank you ftd for making a hard time harder your compassion for my grief truly inspires me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough they only attempted to reply after m complaint was filed Sincerely, [redacted]

Tell us why here...We have suppressed the customer’s email address from our promotional email list This may days to complete

We sincerely apologize for our customer's recent experience As part of our Good as Gold Guarantee we have posted a full refund to the account and arranged for a complimentary bouquet to be delivered to the recipient

I received AWFUL customer service from FTD.com I placed an order using [redacted] and my [redacted] account I received an email two days before my item was to be delivered saying my order had been cancelled I was not refunded nor given an explanation I called customer service and spent over TWO hours on the phone and was even hung up on by a "supervisor." I then called back and asked to be connected with the same supervisor and he answered and was SHOCKED that I had called him backI asked to speak to HIS manager and he said, "I am the manager and if you speak to my manager they will say the SAME thing." They instructed me to, "Call [redacted] and try to resolve the issue." Which made no sense since the issue was why FTD.Com cancelled my order Over all at the end of the order they still wanted me to pay $and I refused as this was some of the worst service I've ever received Manager Kim eventually ended up helping me but overall no one did ANYTHING to make me want to use them againI definitely will not be using them again and will let everyone know about what poor service FTD.com provides

We have spoken with our customer and resolved his concern

We are in receipt of Ms [redacted] s concerns surrounding the late delivery of her arrangementA full refund has been issued to her payment method We have spoken with Ms [redacted] directly and confirmed that her concerns have been resolved

Complaint: [redacted] I am rejecting this response because: the refund has not been recieved I was informed the refund would be done on May 10, and on my account within business days It has been business day with no refund and my bank states there is no pending refund activities When I attempted to contact Mr [redacted] I was informed he was (convienently) out of the office Every thing I have been told has not been true Sincerely, [redacted] ***

I ordered an arrangement for a family member and when it arrived it was nothing like the description I called FTD to rectify this and they assured me that the correct arrangement would be deliver the next day Well, this never happened I called a 2nd time and was assured the same This never happened either I called a 3rd time and again the same story Well the correct delivery never happened I called to complain and was told that I could get a full refund but that they had to go to my family member's house and ask for the first incorrect arrangement How embarrassing to have to tell her all of this I would never recommend FTD to anyone and will never, never order from them again Go somewhere else because they really don't care Shame on them

We are in receipt of Ms. [redacted] feedback. We have suppressed the customer’s email address from our promotional email list. This may take 10 days to complete.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, Robert [redacted] `

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11186501, and find that this resolution is satisfactory to me and I do not need a refund.The flowers came to my friend with HER name on it per my first phone call to the companyThat person must have not noted the account because I spent the entire day worried which is poor customer serviceI think I should receive some sort of credit or discount since I am forgoing a full refundHopefully this experience can train the customer service staff to be more efficient Sincerely, Emily [redacted]

A full refund has been issued. If further resolution is required, please email a***@ftdi.com