FTD Companies

After ordering an arrangement for the holidays for someone, FTD delivered a completely different arrangement I would have never known but the recipient texted a thank you including a picture of the arrangement Very disappointed when I called to notify FTD and they gave a small discount on the order, which I didn't want Due to the nature of the delivery, I cannot have it exchanged, which I explained to them They should not be able to list "satisfaction guaranteed" on their site because they don't stand behind their final product

We are in receipt of Mr***’s feedback about the non-delivery of his direct shipped item Mr***’s credit card was refunded in full previouslyAfter speaking with him we are also having an arrangement sent out for his recipient to enjoy We have spoken with Mr*** directly and confirmed that his concerns were resolved

We are in receipt of Ms [redacted] feedback sans-serif;">We have suppressed the customer’s email address from our promotional email list This may take days to complete

We are in receipt of Mr [redacted] ’s feedback regarding his recent experience which has been resolved with the FTD Good As Gold Satisfaction Guarantee sans-serif;"> Mr [redacted] has been refunded in full We have spoken with Mr [redacted] directly and confirmed that his concerns were resolved

The Gold Autumn Bouquet was delivered on 11/ The customer was refunded in full on 11/ We now consider this matter closed

A full refund was issued to the customer's original method of payment on 2/14/

Initial Business Response / [redacted] (1000, 5, 2015/01/12) */ We have resolved this matter with our customer

This is the 2nd time I have ordered flowers for a funeral and FTD has not delivered timely The last time they instead had to send flowers to the family at different addresses due to THEM being late Apparently that is how they do business as they tried to do the same thing this time Their website states they can deliver with hours notice to funerals NOT TRUE TWICE NOT TRUE They called me today at 12:05pm to tell me they would not be able to deliver the flowers for the 1pm funeral They even suggested they deliver them tomorrow instead I am afraid FTD employees have no idea what a funeral is! When they called me at 12:05pm they kept me on hold for minutes waiting for a supervisor who actually told me they would have a florist deliver a different arrangement and to keep my phone close by so they could keep me informed They called back at 1:27pm to inform me they would NOT be able to deliver anything in time This is DALLAS, not out in the country somewhere! There is no reason for this! TOTALLY UNACCEPTABLE!!! I will never order from them again!

We are in receipt of Ms [redacted] ’s feedback about the non-delivery of her item As a result, a full refund has been processed to Ms [redacted] ’s accountIn addition, we offered to send a complimentary bouquet for the recipient to enjoy and that offer was declined We have spoken with Ms [redacted] directly and confirmed that her concerns were resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Sarahjane ***

I ordered dozen roses to be delivered on Valentine's DayI ordered them a month in advance, because I was paranoid that if I waited till the last moment there'd be a problemThey were never deliveredI looked into my order online and immediately received a callI was apologized to and told the flowers would arrive on Tuesday by a man with a thick Indian accentI was planning on yelling and getting angry about it but didn't want to yell at some poor foreign guy for a company's mistakesI was told my money will be refunded Valentine's Day is the reason these businesses exist, you'd think they'd make a point of being on top of every orderSure I was apologized to and am being refunded, but my girlfriend was expecting flowers that never cameI had to show her a bank statement showing that I had actually purchased flowers for the dayThat's romantic

I placed an order with FTD for Mother's day on Wednesday May 6, I chose a popular flower bouquet (Touch of spring bouquet) that saidI it could be delivered from a local florist for Mothers day which was on May 10, I chose a Friday delivery for them which would have been May 8, When I called my mom to wish her a happy Mother's day I asked how she liked the flowersShe said she did not receive any flowersI told her I asked for a Friday delivery and that they had charged me for them ($81.98- $plus $for shipping and service fees) I asked if any one called or try to contact her she saidSo, after wishing her a happy Mother's day and apologizing for her not receiving her FlowersI called FTD to see what happenedI was informed that the order was rejected by the floristThey made no attempt to contact me or my mother per the info providedI have not been refunded as of yetThey made no apology or explanationfrom very upset

Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ We have spoken with our customer and resolved this to their satisfaction Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Nice canned response to eat more of my disrespected time You spoke to me and DID NOT resolve the situationYou claimed your were going to refund the purchase from: [redacted] Mr[redacted] Yes, A full refund in the amount of $was to your payment method on May 11th Kind Regards, [redacted] I did not get that credit nor did I get the remainder of the requested Final Consumer Response / [redacted] (2000, 9, 2015/05/21) */ [redacted] Thu, May 21, at 7:AM To: "Sarah Riggins ([email protected])" [redacted] This case is resolvedA full refund was issued to the original payment method on 5/11: $gift certificate re-instated $returned to the credit card on file We are unable to provide additional funds to this consumer Please consider this matter resolved Thank you, ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] J [redacted]

I ordered flowers for a funermother in law- to be delivered on Sunday Feb 14thI received a confirmation from FTD saying it would be delivered and payment was receivedI spoke with a relative on Sunday to see if the flowers had arrived and they said noI called FTD immediately and they said they did not know why it wasn't delivered and it was too late to get a florist to deliver themI asked to speak to a supervisor times, and never got to speak with oneHad I not asked a relative about the status of my flowers, I would never have known they did not arrive, and been charged for itHow often might this happen??This is inexcusable on the part of FTDI was not able to get any floral arrangements to my mother in laws wake, and it was extremely insensitive and embarrassingIts not like this was a missed birthday-this was a funeral that I was not able to attend, and therefore, relied on the service of FTD to provide a form of my sympathies I will never use them again nor would I ever recommend themI feel there should be a way to verify that orders are actually delivered when ordered on lineI hope this has not happened nor will it happen to others in the future

Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ We have resolved this matter with our customer Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

We are in receipt of Ms [redacted] concern regarding her delivery time frame We have spoken with Ms [redacted] directly and confirmed that her concerns have been resolved Tell us why here

We sincerely apologize for our customer's experience We have determined that the customer was never charged for his order, and that the activity he saw was a hold that has since fallen off

We sincerely apologize for our customer’s experience As part of FTD’s Good as Gold guarantee, we have issued a full refund and have also sent a complimentary arrangement to their recipient

We have discussed this matter with our customer