FTD Companies

Initial Business Response / [redacted] (1000, 5, 2015/09/21) */ We have resolved this matter with our customer Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response from FTD On 9/22/I received a phone call from [redacted] who represents Flowers By [redacted] He told me that his driver [redacted] delivered the flowers, and left them on the porch I gave [redacted] permission to call the recipient and he was going to call me back, to verify the delivery Glad I didn't hold my breath, surprise no callEven when trying to rectify the matter, they still failed miserably Both of these companies have zero integrity, and are trying to place the blame on one another All I want is a refund and to be done with this foolish and careless behavior Thank you so much for time and help Final Business Response / [redacted] (4000, 9, 2015/09/23) */ A full refund has been issued Final Consumer Response / [redacted] (2000, 11, 2015/10/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) A full refund was given Thank you for your time and quick response

A full refund has been issued We have attempted to reach our customer several times to discuss but have not been able to connect

Initial Business Response / [redacted] (1000, 5, 2014/03/28) */ We have suppressed the customer's email address from our promotional email list

Ordered Flowers through FTD.com to be delivered on January 10, A call from FTD on the 10th told me they couldn't deliver, and couldn't tell me why, but would be delivered on 11th Call on the 11th told me three places didnt have specific flowers, but found a florist and would deliver on 12th No flowers, no call Now it is the 13th and I cancelled order No explanation I will NEVER order from FTD again and will encourage others not to do so either Customer service sucks, I had to call them Would they have ever called me to tell them they never were delivered? I now wait for 4/days for a refund when they received money from me immediately Only good thing is, that it was an order for a birthday gift, not a funeral

We have reached out to our customer and have been unable to discuss, please contact [redacted] @ftdi.com for further resolution

Initial Business Response / [redacted] (1000, 5, 2014/06/04) */ We have resolved this matter with our customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10993804, and find that this resolution is satisfactory to me Sincerely, Kaitlin ***

Satisfaction is not garenteedI paid extra for the recipient to recieve same day delivery and the flowers were received at pm of the recipients birthdayIt gets worse only flowers for a bouquet in a vase that looked completely different then what was DescribedAfter speaking with customer service rep "Andrew" or so he said, I explained what happened and nothing was resolvedHe kept making excuses as if this was

We have resolved this issue with our customer

Initial Business Response / [redacted] (1000, 5, 2014/06/06) */ A complimentary arrangement has been arranged for delivery

Initial Business Response / [redacted] (1000, 5, 2014/05/22) */ We have resolved this matter with our customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Jeffrey [redacted]

We are in receipt of Ms [redacted] concern regarding the late delivery of her gift We have confirmed that an upgraded arrangement was received by the recipient We have reached out to Ms [redacted] directly to confirm that her concerns have been resolved but have been unsuccessful in reaching her

We have removed the customer's email from our promotional emails

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Lydia Johnson

Initial Business Response / [redacted] (1000, 5, 2015/04/29) */ This matter has been resolved and the customer is satisfied with the resolutionFTD's "Good as Gold" day guarantee backs our commitment to delivering fresh, beautiful arrangements Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) They processed a full refund

A full refund has been issued and a replacement has been sent as well

We are in receipt of Mr [redacted] concern regarding his recent experience A full refund has been issued for one of his orders as it arrived late to his recipient due to circumstances outside of our control We have been in contact with Mr [redacted] directly and confirmed that his concerns have been resolved

This year I decided to send Mothers Day Flowers to my Mom and placed an order at FTD.COM to be delivered on Mothers Day Sunday May 8th On May 9th - I get an EMAIL - no phone call - saying the order was going to be delayed and first they needed my ok to deliver on the 10th or 11th and that they would give me a 10$ upgrade and a 10$ discount on my order- Unfortunately SINCE I DIDNT GET A CALL - I didnt check email until I was able to contact my Mom- who works over hours a week in HER RETIREMENT AGE until the 10th - when I responded "please send asap! ty for the refund and upgrade" and thought- well she'll get them soon at least and betterNOW ITS THE 14th and still no flowers so I check my email and TODAY another email - saying "We regret to inform you that the item you ordered was unavailable at this time in your recipient's delivery areaWe would like to arrange delivery of a different item as soon as possiblePlease contact us" So I call them and Im like - I just want my Mom to get her flowers and the personal note I wrote with them they tell me - well, we have to re charge your card and then you'll get a refund I let them know I had a deal thru [redacted] and this was complicating things especially since I didnt have the money that would have come out of my account again until they could refund (days) - SO needless to say No flowers for Mom What a Terrible experience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have confirmed that a full refund was issued to my bank account Sincerely, [redacted]