FTD Companies

Complaint: [redacted] I am rejecting this response becauseWell I described the issue and lack of carnation flowers in any of the twosets of flowers my mom receivedCarnations are here favorite flowers, andthat is why I ordered the first arrangement The apology flowers from FTDcame with NO carnations and MOLDY smelling rosesWhile this 3rd arrangementlooked nice, it still lacked on single carnation and didn't smell good Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/04/24) */ A full refund has been issued

FTD’s Good As Gold Satisfaction Guarantee ensures customer satisfaction We are in receipt of Mr [redacted] ’s feedback about the damage that occurred in shipping his perishable product As a result, a full refund has been processed to Mr [redacted] ’s account We have spoken with Mr [redacted] directly and confirmed that his concerns were resolved

FTD guarantees fresh, beautiful floral arrangements and plants that will last at least seven days sans-serif;"> In line with FTD’s Good As Gold Guarantee we have refunded Ms [redacted] in full

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. It's pretty... sad that it resorted to this just to get a refund. This company should not have an A+ rating. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Michelle [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/02/24) */ We have assisted this customer with placing an order

FTD has not received a cancellation notice from our customer for these services The cancellation process is for the member florist to submit their cancellation notice to the Membership department before June 10, Please submit detail as to the charges that you are asking be credited so that may be considered We will honor the request for cancellation for future services once the cancellation request has been submitted

A full refund has been issued We have attempted to reach our customer for further resolution but have been unable to do so Please contact [redacted] @ftdi.com for any further discussion

Initial Business Response / [redacted] (1000, 5, 2014/02/21) */ We have resolved this matter with our customer

Placed three orders for Mothers Day weekend and called customer support to change the delivery date for one of the orders as my mother was going to be out of townThe customer care representative was rude, refused to put me through to a supervisor, lied about the FTD service policy, kept me on the phone for over minutes and never resolved my request/issueCan honestly say it was the most frustrating customer service experience I've ever hadShe clearly had no training and couldn't have cared any less about helping meI will never use FTD again and will openly recommend to others that they seek another service

I ordered "The Sweet Surprise" bouquet for my friends birthday through FTD for delivery to her workplaceFTD's website shows four sizes from "good" for $to "exquisite" for $I chose "good"The pictures show only slight variation between the different sizesThe description included the variety and types of flowers but does NOT provide quantity of eachWhat was delivered was not close to what we expected I was very unhappy The representative we called provided us with the specific number of each type of flower in the arrangement AND told us the local florist could CHANGE the arrangement to meet delivery!! It would have been helpful to have known that up front at the time I placed the order! The rep had the nerve to offer to have the arrangement picked up from my friend! Otherwise, we received a 20% discount off the billShe also offered a 15% discount coupon, which I declined I will NEVER use FTD again

Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ A full refund has been issued

Initial Business Response / [redacted] (1000, 5, 2014/05/22) */ We have attempted to reach our customer and the phone number provided rings to someone other than our customer, we have also sent several emails to discussIf you wish to discuss this matter further, please contact [redacted] at XXXXXXXXXX

We sincerely apologize for our customer's recent experienceWe have posted a full refund to the account and have offered to send a complimentary gift to the family

I ordered flowers for a funeral 3/30/2015 to be delivered 4/3/2015 - I went to funeral they were not there--I received email from ftd stating flowers were delivered - I called to state that they were NOT delivered-wanted refund--ftd said the florist delivered to family after funeral - but if I wanted refund they would go to family & pick up flowers!!--The original fraud that they had delivered --they would have the audacity to say they would get flowers from grieving family!! Do NOT do business with FTD! After much discussion I was told I would receive a refund but it would take 5 business days!

Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ We have attempted to reach the customer by phone and email and have been unable to do soThe order has been refunded in full Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a generic phone call with a non-toll free number to call back, thus I have not done soI will call back a toll-free number, if provided with one I also received a trite email apology, to which I have respondedI have yet to receive a reply to my response Simply saying, "we're sorry, and here's your money back" (after a few days) is not sufficientThis company caused MANY people emotional strife and anguish, ruining Mother's Day for quite a few mothers and childrenA trite canned apology and refund does not begin to make up for their abominable treatment of their customers, and their LIES! Final Business Response / [redacted] (4000, 9, 2015/05/27) */ We have attempted to resolve this with our customer but have been unable to connect via phone to do soA full refund has been issued to this account

Initial Business Response / [redacted] (1000, 5, 2014/02/04) */ We have suppressed the customer's email address from our promotional email list

Complaint: 10959451 I am rejecting this response because: The business still has not sent me what I initially ordered. They sent me some "autumn roses" This is not my order. I will not accept this... response. I will not close my complaint out until this matter is resolved. Sincerely, Bert [redacted]

While we have no record of any prior contact regarding this issue, we have suppressed Ms [redacted] email address from our promotional email list