Fyber

Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ Dear user, Thank you for your inquiry According to our data, your payment has already been confirmed We apologize for the inconvenience you have experienced and thank you for your understanding Best regards, Fyber Support Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, after I sent a screenshot of my Revdex.com complaint I was awarded my starsThank youI definitely appreciate the gesture, however your company should look into making the process easier to receive your rewards

Dear user, Many thanks for your message You will be credited with Goldmark within the next few hours for your Win Lunch for a Year at Panera Bread offer Thank you for your active cooperation in helping us to resolve this issue Please note that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification Best regards, Fyber Support Team

Dear user, I have great news for you: You will be credited within the next few hours for your reported offers! Thank you for your active cooperation in helping us to resolve this issue Please note that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification Best regards, Fyber Support Team

Initial Business Response / [redacted] (1000, 5, 2016/02/01) */ Dear [redacted] , Thank you for your inquiry! According to our data, your payments were already rewarded some time ago We would like to apologize for all the inconvenience you have experienced and have rewarded you some extra compensation (Please note that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification) Best regards, Fyber Support Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Wow really?? That is the same thing you've been telling me via emailWord for wordI'm telling you that I did not receive the credits Final Business Response / [redacted] (4000, 9, 2016/02/03) */ Hi, Thanks for your email Can you give us the exact titles of the offers for which you didn't receive any credits? Please be advised that you might also get this answer by email Many thanks, fyber Support Team

Dear user, We would like to express our deepest regret for the inconvenience caused by some of our offersWe are sorry that you were not satisfied with Fyber and we assure you that your complaint was handled in a strict and serious wayPlease be advised that asking for some evidence of completion when users raise claims for a manual payment is our verification procedureUnfortunately, our advertiser partner was not able to verify your dataIn fact, the offer you clicked requires the completion of two pages of registration with personal informationAfter the first two pages of registration, you can then choose to "skip" all pages of co-registration and opt in advertisementsAfter skipping or completing the multi-page survey, you would have landed on the "Consumer Survey" pageYou were not rewarded because you did not complete the registration as per the advertisers specification.We apologize again for the inconvenience and value your businessBest regards, Your Fyber Support

Final Consumer Response / [redacted] (2000, 6, 2015/08/03) */ Recieved a response from fyber on August 1stCredit was given for offer completionI am not satisfied with the outcome however as there is an underlying issue that needs to be fixed including but not limited to advertisements not being addressed properly when notified, customer service and complaint resolution turn around time, and failing to fix the above mentioned problems after numerous complaints filed against themI also believe I am owed compensation for experiencing a delay of days to reach a resolutionGiven the amount of time it takes to read and respond to an email, one must assume that there are near emails per day requiring attention per employee to become so backlogged as to take a week for a resolution

Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Dear ***, Thank you for your inquiry According to our data, your payment has been confirmed in the meantime We apologize for the inconvenience you have experienced and thank you for your understanding Best regards, Fyber Support Team

Complaint: [redacted] I am rejecting this response because: This does not address that it took me complaining numerous times to get a response from them, and it involved me threatening a Revdex.com complaintIn fact, as their own records will show, they did not uphold their end until AFTER my initial complaint to the Revdex.comIt should not take this to get a satisfactory response from a businessI had to waste time emailing them only to have them give no response Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Emails stated by Fyber remain unsentCustomer continues to offer proof, as has been the case for weeks In lamens terms, business continues to behave unethically and in breech of their own stated guidelines As indicated previously, expected values are now doubled, due to business' continued representation and unethical practices Sincerely, [redacted]

Dear user, Unfortunately, there is nothing more we can do for you Thanks for your understanding Best regards,

Dear [redacted] , I have great news for you:You will be credited within the next few hours for your offer! Thank you for your active cooperation in helping us to resolve this issue.Please note that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification.Best regards,

Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Dear [redacted] ***, Many thanks for contacting us and making us aware of the issue We just sent you the missing reward for MyScore (Stars) and apologize a lot for the inconvenience and the delay Please feel free to contact us again in case of any problem with the receiving of the credits Many thanks and best regards, Fyber Support Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) They resolved the issue to my satisfaction

Initial Business Response / [redacted] (1000, 6, 2016/01/06) */ Dear user, Thank you for your inquiry! Our business partner (view Appid below) has given us the following information regarding your payment: You were credited: Title: Audible - Your first story is free Reward: GoldDate & Time Date: XXXX-XX:XX Title: Experian Report & FICO Score Reward: Gold Date: XXXX-XX:XX This is the information we have received concerning your user account and the offer you inquired about We hope this helps - thank you for your understanding! Best regards, Fyber Support Team Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company completely ignored all the other surveys I spent plenty of time going through which I still have not received credit forI sent in screenshots in PDF format of many other offers that even according to fybers support page on the game Console show completed! but I never received the credit for them? This total 2,gold gems Aside from the surveys which were not credited, I still have not received the credit for the Audible.com trial which is gold gems! The only trial which I did receive credit for is the Experian trial Final Business Response / [redacted] (4000, 11, 2016/01/11) */ Dear user, Thank you for taking the time to contact our Support Team again! Unfortunately, we cannot credit you without any valid proofWe only received correct proofs in PDF for Audible & Experian (for which we credited you accordingly) Although it is unusual for our customers not to be credited automatically upon completion of an offer, we strongly advise keeping the confirmation of your participation until you get credited (it could be a welcome screen shot / an email / a survey result..) If you have not received a confirmation email directly into your inbox, please check your spam folder We value your time and appreciate your business! Best regards, Fyber Support Team Final Consumer Response / [redacted] (4200, 13, 2016/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again fyber has not resolved the issue.they are completely deceptive because all the screenshots I sent in show very clearly that the offers were completed on their own page from the game Console itself, and obviously I still have not received any credit for them The Audible.com trial Also didn't receive the gold as Fyber stated! ONLY the Experian trial was credited! And as shown in my prior correspondences with Fyber and shared with Revdex.comI have documented emails from fyber stating very clearly that " thank you for the proof you provided" I believe a lawyer would have a really good day in court clarifying with you how by mentioning in a documented email that you are thanking a customer for proof they providedBut can then claim to need proof to credit the consumer!?

Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ Hello, We are very sorry to hear that the user was dissatisfied with our service and would be glad to provide better assistance We just reached out to the customer with a list of rewards we already sent to him kindly asking to check and inform us which ones are still missing Best regards, Fyber Support Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I planned on getting back on the Revdex.com site this morning regardless if they answeed here..I was extremely happy with the way this was handled after I asked for help here which is all I ever wantedFyber has taken care of everything now, very quickly and corectlyThanks everyone for the help! Completely satisfied:)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAfter looking at the complaints filed against them, it seems they don't care about their customers enough to make sure things like this do not occur and offer no form of incentive to use them againIt's sad that I had to contact the Revdex.com to finally get a final response from themThank you for the help getting this resolvedSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/26) */ Dear [redacted] , Many thanks for letting us know about this According to our system, you have already been credited for all the tickets you replied to and provided evidence: Title NetSpend(r) Visa(r) Prepaid Card Reward Gems XXXX-XX-XX; 15: Title Fandango Movieclips Reward Gems XXXX-XX-XX; 09: Title Texture Reward Gems XXXX-XX-XX; 10: Title Videostripe Reward Gems XXXX-XX-XX; 04: Title Evolution: BUY resources for $ Reward Gems XXXX-XX-XX; 14: Unfortunately, you missed to reply to the other requests, so our customer service agents just reached out to you again Please get in touch with our customer support replying to the original tickets, we will be glad to assist you Many thanks in advance and best regards, Fyber Support Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for finaly crediting me Texture and FandangoI really apreciate you for completing your end of the deal finallyAs for videostripe, I never received credit for sign up and registering with a creditcardgems is a significant amount and would be noticedExpecially when waiting for themAs for evoulution, why is the offer presented to me when I'm not entitled to be compensatedNow for the rest, yes I have replied and shown proof for some of the offers, the ones that I have not showed proof on are the install and start offersI've imediatly run the app and complete tutorial just to make sure the link to start app is completeThere are no emails from the game and would like to know how you would like me to show evidence of completing this offerYou get paid from your clients for your services as I would like to be paid for mineAs stated before, I have let go on quite a few but now it just seems like getting credit for completing an offer and getting credited for it, is next to noneI've come out of pocket for completing offers such as evoultion, and should not have to be treated like a criminal expecially when giving adequate proof of completion and being patient when wait time says min and it's been weeks and have to resort to this method to warn people of your business ethicsI have done everything you have asked down to a tI've submitted proof on top of proof when requestedIf your company gets paid for a service that you can not provideThen you should not sell that service to your clientsThat is bad bad business in my opinion as well as fraud Final Business Response / [redacted] (4000, 14, 2015/11/05) */ Dear user, Thanks for your response and attachment! Unfortunately, the proofs provided do not match the offers you originally reported or do not contain sufficient identification data to prove your personal participation in the offersThe proofs you provided do not contain something personally identifiable, such as an email address and full nameMoreover, some offers had a trial period for which you didn't prove your participation Under these circumstances, we cannot make any payment (at least for the time being) Please send us definitive, personalized confirmation of your completion of the offer, or complete one of the other similar offers we are currently running! Please be aware that we answered directly to some of your tickets, thus make sure to attach your proof to the right ticket belonging to the correct offer Thank you for your understanding! Best regards, Fyber Support Team Final Consumer Response / [redacted] (4200, 16, 2015/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I now realize that I will never get creditedI would take screen shots of the email welcoming me with my new account number, showing my full name and email and that's not enough proof? What else does Fyber want me to submit? Driver license, social security? What happend to videostripe? How you didn't mention or show proof that I was creditedWhy is this only a one way street where Fyber can say anything and the consumer has to take what they dish outDoes anybody see what I'm dealing withI'm not unreasonable and I fully believe that I have done and completely fulfill everything required of me and can not understand why there is even a issue to begin withI have my opinions of Fyber and starting to see how they do businessHere is an exampleThe offer condition states, sign up for a free trial with valid information, NO PURCHASE NECESSARY and the consumer will be creditedRemember, NO PURCHASE NECESSARYOn an offer they emailed me back saying that I didn't fulfill my required trial amount of days or more so I will not be creditedThe trial is for seven days and and will be automatically charged on the eighth dayPlease educate me on how there is no purchase necesssaryIt varies but on average Fyber states that credit will be given min more or lessEvery offer is differentNone have even come close to what they state, if you even get credit at allWhy does Fyber take payment from companies for something they obviously can not do correctly and morally rightNowhere does it state that customers will have to go over and beyond to prove completion and still will get denied when doing soRevdex.com is a window to educate companies as well as the consumer of fraudulent businessesYour business relies on people having show proof making people do your job in hopes of just forgetting about itIf Fyber can not implicate a system to do business correctly and forces the customer to do it for them is just ridiculousI have all the emails with new accounts that you refuse to credit me forMy time given to complete whatever is required of me to complete an offer, should be treated just the same as working at any jobEmployers have to pay their employeesI can not believe I have to explain this to a "professional business" A deal is a deal and should not be changed just because you don't feel like paying out whenever Fyber feels like itA bunch of bulliesEven to Revdex.com, they don't take seriously, due to the fact that they didnt even provide the proof that they said they credited me for and feel that they shouldn't have toI have emails that upon request will be uploadedThey have my account number and private information that I can't display to the publicBut it's mentioned and offered to Revdex.comDigital theft is real and you should be accountable for your thieveryHere's a couple more that I did just to make sure of their fraudulent actsEscore and Lifelock and morePlain out Thievery

Dear user, We would like to express our deepest regret for the inconvenience caused by some of our offersWe are sorry that you were not satisfied with Fyber and we assure you that your complaints were handled in a strict and serious wayUnfortunately, asking for some evidence of completion when users raise claims for a manual payment is our verification procedure, we cannot credit you without any valid proofAlso, many offers you reported didn't exist in your clicks history.Although it is unusual for our customers not to be credited automatically upon completion of an offer, we strongly advise keeping the confirmation of your participation until you get credited (it could be a welcome screen shot / an email / a survey result..)Please make sure to attach the proof when replying to our first email your received for the initial report through our Support pageWe apologize again for the inconvenience and value your businessBest regards, Your Fyber Support

Complaint: [redacted] I am rejecting this response because: I STILL haven't received my credits ! Plain and simpleAnything that I know or find out to be associated with fyber, I dislikeThis is ridiculousI don't know why I expected them to be true to their word this time, when they weren't the first time.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/03) */ Dear user, We are very sorry to hear that you were dissatisfied with our services and thank you very much for your inquiry According to our data, your payment has already been confirmed in the meantime We apologize for the delay and the inconvenience you have experienced and thank you for your understanding Best regards, Fyber Support Team

Dear [redacted] Thank you for your inquiry!According to our data, your payment has been confirmed yesterdayWe apologize for the inconvenience you have experienced and thank you for your understanding!Please note that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification.Best regards,Fyber Support Team