Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Did Not Give Me My $Back The Store Is *** *** *** *** *** *** *** ** *** *** * *** *** *

Dear ***
On behalf of GameStop, we apologize for this poor experience in association with our company. I have gone ahead in processed a full refund on this order to go back to your original mode of paymentDepending on your financial institution, it can take them anywhere between 3-
business days to process this refundI do show that you had a similar instance with your last order- to prevent this from happening again, we recommend having future orders shipped to an alternate address or held at a UPS Store to be picked upWe hate to see your product continuously getting lost in transit and don't want you to be inconvenienced any further! If you have any additional questions or concerns, please do not hesitate to lt me know.Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We have processed a replacement order for both copies of Rumbling Rose XX on Xbox under Order*** These replacements are being shipped via UPS Ground, and you can expect to
see them arrive within 3-business daysTracking information will be sent to your e-mail once UPS has picked the shipment up from our facilityA UPS Return label has also been sent to your e-mail under tracking ***This shipping label is paid for in full, and is no additional cost to you. If you experience any difficulties with your replacement order, or have any further questions or concerns- please do not hesitate to reach back out to me, I am here for you. *** **|Revdex.com Liaison| GameStop | Service Matters

Dear ***Please understand that we would very much like to have your issue taken care of, however, we need the damaged product back as soon as possible or we will not be able to get a replacement goingIf you would please return it at a local GameStop store so we may start processing your replacementWe would like to get this handled as quickly as possible to ensure you a fast resolution. Once at your local GameStop store, please have them call their Store Dedicated hotline with your order number so we can get the damaged product returned and a replacement started and shipped out on overnight shipping.Since this item is on such high demand and short supply, we only have allocations for replacing damaged itemsThe sooner we are able to receive the damaged product, the faster we will be able to secure a replacement. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. I have personally notified the district leader that oversees the store location in question regarding this incident, and of your request for further assistance to resolve this
matterYou will be contacted by them shortly. If you have any additional questions or concerns, I am here for you. Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. It is most unfortunate that the amiibo wasn’t able to be purchased at this timeIt would appear that the item was being held for a very escalated case for another guestThe
decision would have been made at the store level to hold this item to properly correct an issue with a different guestHowever, your concerns have now been forwarded to the District Leader of that location for reviewThey will reach out to you shortlyIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The item was received after placing this complaintI'm happy to have gotten my money back and wish that the process is not like this for any future customers.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: this does not get my money back. the first incident occurred 2/7/(ive been in and out of hosital and couldnt deal with it before now) and it was for a $playstation card and the order number was *** the 2nd incident occurred 5/14/and it was for a $playstation card and the order number is *** the 3rd incident occurred 5/17/and it was for a $playstation card and the order number was *** I want to be reimbursed for this $90. you can either refund to my gamestop credit card, or you can give me playstation money codes that work for $
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I want a virtual gift card sent to my email address instead to make sure it gets received***
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Store location:Item in question:Any information you can provide will help us resolve this issue.If you have additional questions, I am here for
you. *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was decided to consider your package lost in transitrest assured I have created a replacement order for you on overnight shippingyour order number
is *** If you would please allow at least one business day for processing and one business day for shippingIt is highly possible that this order will not arrive before 12/24/16. We thank you for allowing us to resolve this issue for you. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The Game Stop Power Up RewardsPro information that is being requested is as follows:Card number #***
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I cannot track the order without an email and using the email that you have on file for me returns no results.
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Our return policy is on the back of every receipt from Gamestop This states that all Unopened merchandise may be returned for a full refund, but all Opened new merchandise
can be exchanged for an identical item.A receipt is required for all returns and exchanges.Unopened new merchandise (except tablets) = full refund within days of purchase.Opened new merchandise (including tablets) = identical exchange within days of purchase.New accessories (opened or unopened) = full refund within days of purchase.Unopened new tablets = full refund within days of purchase.Pre-owned merchandise = full refund within days of purchase or identical exchange within 30.Pre-owned merchandise = full refund within days of purchase or identical exchange within days of purchase.Downloadable Content (DLC), Digital Games and/or PC Downloads = no returns or exchanges.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company. The item you had purchased off of the PowerUp Rewards Catalog was a digital coupon that was to be used on *** websiteThis was not an item that was being shipped
out directly from GameStop's fulfillment center. I have gone ahead and refunded the 10,PowerUp Rewards Points you redeemed for that itemYour point balance is now at 18,which will be reflecting when you next login to PowerUp Rewards.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,
*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company.Upon investigation, it was determined that your order was delayed for the items being temporarily out of stock as the manufacturer did not ship enough quantities to fulfill ordersWe were
only allocated so many as ddetermined by the manufacturer of this controller, U&I EntertainmentShould you require a refund for the controllers, please return them to any local GameStop store with your packing slipUnfortunately, shipping is non refundable If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have requested the issue of a corporate check to you This process can take up to three weeks to receive, this check should be received no later than Aug 5.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Complaint* ***
I am rejecting this response because: My card is still showing a charge in the amount of A hold was not released and I am still short those funds in my bank accountAdditionally, the additional $was chargedIn total, my bank account is short funds in excess of $total that I cannot access because of this transaction
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
,
Regards,
*** ***
I never received any email about the problem with my payment t and I am not the only one who posted on their Facebook about this exact same issueIf they want to leave the complaint then fine