Gamestop, Inc.

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Please provide the following information in order for us to better assist you: Transaction Date: Transaction Information: Store Location: If you have additional questions, I am here for
you*** *|Revdex.com Liaison|GameStop|ServiceMatters

Dear ***A refund of $was submitted to the visa card ending Please allow 3-business days for the refund to pot to your bank accountAn order was created for a digital gift card to be emailed to the email on the order in the amount of $Please allow hours for the gift card to arrive. If you have additional questions, I am here for you.*** *** *** *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. I have personally notified the district leader that oversees the store in question of this issue and of your request for further assistanceYou will be contacted by them
shortly. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for your assistance
Although I must say this online system should be more convenient and faster then the store and it isn'tSo this will probably be the last time I use the online purchasingI just purchased a playstation store gift card and its telling me it could take 24-hours to credit the points on my card? That is absurdThank you for the refund, but the hassle is just not worth itI will use the store from now on
Regards,
*** ***

Hi ***As for this complaint, I have forwarded this information over to the district leader that oversees this store in question in addition to the previous feedback you've provided for other stores that he oversees as wellYou can expect to be contacted shortly, however if you have not received
contact within business days then please let me know so that we may escalate it to the regional leaderAs I've stated previously, the matters that you've brought to me previously about store behavior and practices *must* be brought to field leadership for them to review and address as seen fit, as they have the necessary tools and means to do so. If you have any additional questions, comments or concerns please do not hesitate to let me know.Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint I* *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. I have personally notified the district leader that oversees the store location in question regarding this incident, and of your request for further assistance to resolve this
matterYou will be contacted by them shortly. If you have any additional questions or concerns, I am here for you. Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Did Not Give Me My $Back The Store Is *** *** *** *** *** *** *** ** *** *** * *** *** *

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We have processed a replacement order for both copies of Rumbling Rose XX on Xbox under Order*** These replacements are being shipped via UPS Ground, and you can expect to
see them arrive within 3-business daysTracking information will be sent to your e-mail once UPS has picked the shipment up from our facilityA UPS Return label has also been sent to your e-mail under tracking ***This shipping label is paid for in full, and is no additional cost to you. If you experience any difficulties with your replacement order, or have any further questions or concerns- please do not hesitate to reach back out to me, I am here for you. *** **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint I* *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Store location:Item in question:Any information you can provide will help us resolve this issue.If you have additional questions, I am here for
you. *** * *** *** *** *** * *** * *** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company. I'm so sorry about the lack of assistance and run around that you've received from our teamPlease know that it was never in our intentions to cause such frustration and put you in
this sort of positionRest assured, I have escalated this feedback up to the appropriate teams to be further reviewed. After researching your order further, I'm able to show that your items were successfully shipped and delivered on time based on the shipping method you had selected, which was UPS Ground and has an ETA of 3-Business daysI do not show where 2-Day was selected, or where a shipping modification may have been made after placing your order. While these were technically on time, I do understand how troubling this overall experience was for you, and with that in mind I have processed a partial discount on your order as a one-time courtesy$has been refunded back to your payment method, and depending on your financial institution it can take them anywhere between 3-business days to accept and process this balance. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We are very sorry that your order has caused you any financial strainYour order had shipped in different shipments, because of this our system will not allow for a cancelation on a
bundled orderThis was the reason the items were still shipped and you were still chargedWe would very much like to resolve this issue for youThe moment the items arrive back in our warehouse we will refund you for the full and complete orderWe will not be able to cover any overdraft fees you might have accrued as GameStop is not liable for any overdraft feesWe will, however, refund the full price paid for this order once it arrives at our warehouseIf you have additional questions, I am here for you*** *|Revdex.com Liaison|GameStop|ServiceMatters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. It is most unfortunate that the amiibo wasn’t able to be purchased at this timeIt would appear that the item was being held for a very escalated case for another guestThe
decision would have been made at the store level to hold this item to properly correct an issue with a different guestHowever, your concerns have now been forwarded to the District Leader of that location for reviewThey will reach out to you shortlyIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint* ***
I am rejecting this response because: My card is still showing a charge in the amount of A hold was not released and I am still short those funds in my bank accountAdditionally, the additional $was chargedIn total, my bank account is short funds in excess of $total that I cannot access because of this transaction
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have refunded the shipping for this order Please allow to business days for this to reflect in your account.If you have additional questions, I am here for you. ***
*** * *** *** *** *** * *** * *** ***

Dear *** Your GameStop PowerUp Rewards account was canceled and you will not have access to that specific account any longerYou might be able to log into GameStop.com but nothing is tied to a PowerUp Rewards accountIf you believe you have more than one PowerUp Rewards account then we can cancel those as well but would need all of the information tied to those duplicate accounts. We will not be compensating you for this case as the account in question was canceled. ** *** *** *** *** * ** *** ** *** ***
*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the PowerUp Rewards account information so I may check on this account Please note when a new subscription to GameInformer is created it takes to weeks to
receive the first magazine.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***