Gamestop, Inc.

Complaint: ***
I am rejecting this response because our financial institution has already filed a complaint and you have denied the claim.Please check your records and open the claim that you previously denied
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have created an order for a free POP! Video Games: Batman Arkham Knight Vinyl Figure to be shipped to the address you provided This item should arrive no later than Tuesday
October 20.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.Unfortunately at this time we are unable to process the information provided on these orders, as some of the billing information can not been linked with the card that was provided and
has also been associated with chargebacksWe recommend visiting your local GameStop store to make purchases, or having someone you can trust visit for you.If you have any additional questions or concerns, please do not hesitate to let me know.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I NEVER REQUESTED THAT ANY ORDER BE CANCELED AND IT WAS LIMITED AVAILABILITY WITCH MAY NOT BE AVAILABLE NOW WITCH MEANS I AM AGAIN OUT WHAT IS PROMISED BY THE COMPANY AND I NEVER ASKED FOR THEM TO CANCEL ANYTHING AND WANT THIS FIXEDASAP AND I WANT EVERYTHING ORDERED OTHERWISE I WILL CONTACT A LAWYER.I WANT THE NAME OF PERSON THAT CANCELLED ORDER A NOTICE OF THE CANCELLED ACTION AND ADDRESS WHERE I CAN SUBMIT A US FEDUREL LAWSUIT AGAINST THEM
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I will be happy to have this issue addressed Please provide the following information so we may further investigate this issue.Item Questiion:Price Marked on item:Date of Attempted
purchase:If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The reason that the response is being rejected is that the issue is not resolved as a whole The issue was still on-going yesterday at the time the business responded to me directly about the issue and the issue is tentatively resolved for the scope of a single order The overreaching issue is still not resolved and needing 2nd level customer care to inspect an order and prevent it from being cancelled isn't a solution In speaking with Shilo from GameStop, she is working with difference areas within the company to try and resolve the issue permanently, though as of the time of my correspondence now, it is very likely that the issue is still on-going unless proven otherwise.
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for
you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.If you can please send the gift card to my email at ***
Regards,
*** ***

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company. We will be happy to notify the district manager of the store in which this issue has taken placePlease provide the following information:Transaction Date:Employee Name or
Description:If you have additional questions, I am here for you

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have spoken with the district manager about this issue on Monday 7/ She said that you were offered a $gift card for the difference on your trade.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below. I have NOT received the refund and now I'm being told that I haveI have been told that I was not getting any refund and now I'm being told I received itI was told that a dollar NEW virtual gift card would be sent and it has notI have confirmed the refund was promised but I did not receive it at allI Want this to be posted over the Revdex.com website that game stop does not Care about it's guest and they do not Care when someone does not receive their items and they do not want to fix the issueNow I'm being told I was given the refund and I was not and I need to have it resent via virtual gift card!
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company.Upon investigation, your information matches both of the online orders, the reason your orders were cancelled is because we received an email from your email address requesting to cancel one of
the orders. I am unsure as to the reason why your first one was cancelled and will continue to research the reason why the agent had interpreted your initial email as a cancellation request. This was the information included from your direct email for the second order.01/23/6:48amFrom: ***First Name:***Last Name:: ***Mailing Address:: *** ** *** ** *** *** ** ***Phone Number::***Order Number::***Message:: Please cancel this orderYou have not fixed my issues and I refuse to do business with you. Should you still desire to order this specific item, please reach out to our customer service line and I will leave detailed notes explaining that we need to place another order for youI will ensure they understand to NOT cancel this third orderPlease have your order number handy when you callIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed your orders and information I have read the Emails and spoke with both *** and our Order Verification team This issue is resolved from our end and you should not have further issues placing this order I advised strong that you only use one mailing address to place this order.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We are very pleased to see that you were able to place the order for this much sought after bundleThat is very good to hearWe apologize for the delay in some of your itemsWe can
see how this might be frustrating for youAllow me to clear this up for you to help ease that frustrationWe have the option to place an online order through the store directly as to help those guests who want to place an order but do not have a credit card or a gift card available to fund that orderIt allows our guests to have access to the games and accessories that might not be at their home storeWhen an order is placed at the store, the funds you pay at the store are transferred to a digital gift card on that online order to hold until we have the product available to ship outWe as well do not charge until we shipHowever, you might see it a bit differently since you paid right at the store and were not aware of our processYour items might not have shipped all at the same time as we had sent what was immediately available and the very moment we received replenishment from Nintendo we shipped that product nextYour order shipped separately from different GameStop warehouses and you were able to receive the overnight shipping when the items did shipYou should be expecting the last portion of your order, the extra Joy-Con accessories, as soon as it becomes available! We thank you for your patienceIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: how is it on me that your system didnt register my email even though ive checked and I get emails from you just not that one???
Regards,
*** ***

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for any frustration this issue may have caused you; please know it was never in our intentions to put you in this positionUnfortunately during the launch for reservations
on the *** Classic at 12:PM CST, 8/21/we experienced intermittent issues for both Online and In-Store systems that caused the lack of availabilityCurrently, the *** Classic is no longer available online, and we are unable to fulfill requests for this item; however we expect to have more units available at launch. I had attempted to research order history using your information and was unable to locate any attempted orders for this item, nor was I able to find any authorization or charges on ***If you did receive a charge after attempting to place the order, we can reach out to *** to request for them to dispute the charge since the order cannot be fulfilled and we have no intentions to settle on those fundsIf this is something you would like for me to do for you, I would be more than happy to assist, however I would need a transaction ID if possible so that both *** and GameStop can reference the charge. If you are still interested in purchasing an *** Classic, we recommend signing up for our "First to Know" list for the *** Classic, so that you can receive updates on product availability and any possible exclusive promotionsYou can sign up for this mailing list at: ***If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,*** *** **|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** *** I have received a refundThank you to Carina and Paul

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I have been raising this issue to your company for months so you have had time Also a main feature breaking like this should be a rather high priority for you Also you have yet to offer any findings Are you guys still completely in the dark as to why this is happening? I want to know what you have found so far and an ETA on a fix
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have spoken with the District Manager *** and he stated that the issues that you described were explained and that if you had any further issues to contact him back.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Complaint: ***
I am rejecting this response because: You are still not making me wholeI would have to pay $for the game (it now costs $60) instead of the $you offered when it was on saleMost companies I have dealt with when they mess us (like take your money but don't give your the product you ordered) go above and beyond to make you wholeThis is not good customer serviceYou guys are not even offering me the original deal even though you messed it up I am very disappointed with the lack of service and effort by GameStopMaybe you should put on your website you make no guarantees to honor the price offered if the GameStop website fails to properly process a transaction, because that is what you are doing to me
Regards,
*** ***