Gamestop, Inc.

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.Unfortunately at this time we are unable to process the information provided on these orders, as some of the billing information can not been linked with the card that was provided and
has also been associated with chargebacksWe recommend visiting your local GameStop store to make purchases, or having someone you can trust visit for you.If you have any additional questions or concerns, please do not hesitate to let me know.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Paypal States that they would not reject the refundYour delay in refunding me is of no excuse, as wellYou have not processed this refund in a timely mannerYou may send a payment through Paypal to me at my email address, which you have on file as the email address from which the payment came, in order to complete the return of the payment you wrongly holdPaypal would not reject such payment, and you would be returning the paymrnt through the same avenue as which it came to youYou can also call me to get the email address to which this should be processedThere is no way I would like a GameStop giftcardI never plan on doing business with your company after this display of a tremendous disregard for the customer.
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have issued a refund for this order Please allow to business days for this refund to reflect on your account.If you have additional questions, I am here for you. ***
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Complaint: ***
I am rejecting this response because our financial institution has already filed a complaint and you have denied the claim.Please check your records and open the claim that you previously denied
Regards,
*** ***

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company. We will be happy to notify the district manager of the store in which this issue has taken placePlease provide the following information:Transaction Date:Employee Name or
Description:If you have additional questions, I am here for you

Dear ***, We have notified the district manager of the store in which this issue has taken place. You will be contacted by them shortly. If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have spoken with the district manager about this issue on Monday 7/ She said that you were offered a $gift card for the difference on your trade.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for
you. *** *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I will be happy to have this issue addressed Please provide the following information so we may further investigate this issue.Item Questiion:Price Marked on item:Date of Attempted
purchase:If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.If you can please send the gift card to my email at ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is acceptable to me
Regards,
*** ***I would like an update on why I didn't have access to those coupons and that this doesn't happen in May

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed your orders and information I have read the Emails and spoke with both *** and our Order Verification team This issue is resolved from our end and you should not have further issues placing this order I advised strong that you only use one mailing address to place this order.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear *** Unfortunately, I could not locate a back up code to send to you so we have now issued a refund of $back to your MasterCard and then the remainder of that DLC price back as a digital gift card since that is what was paid via gift card on the order.We hope this will help and get you the code you need in order to play ConquestWe thank you for bringing this to our attention and hope you have a great day. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have forwarded this issue to the accounting department This issue should be resolved soon.If you have additional questions, I am here for you. *** * *** *** ***
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Complaint: ***
I am rejecting this response because:We still have three items that we haven't receivedAfter filing a complaint, the shipping status changed last nightIt's unacceptable to have customers wait on hold for over an hour to try and speak to a representativeIn addition, after sending multiple emails to your agency and leaving multiple messages I couldn't get one responseI understand that it's a busy time of year, but your agency should plan accordingly to take on the work loadIt's very disheartening to buy from an agency who makes excuses for poor customer serviceHas anything been done to fix the long wait times to speak to a customer service representative? I
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I have been raising this issue to your company for months so you have had time Also a main feature breaking like this should be a rather high priority for you Also you have yet to offer any findings Are you guys still completely in the dark as to why this is happening? I want to know what you have found so far and an ETA on a fix
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** *** I have received a refundThank you to Carina and Paul

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for any frustration this issue may have caused you; please know it was never in our intentions to put you in this positionUnfortunately during the launch for reservations
on the *** Classic at 12:PM CST, 8/21/we experienced intermittent issues for both Online and In-Store systems that caused the lack of availabilityCurrently, the *** Classic is no longer available online, and we are unable to fulfill requests for this item; however we expect to have more units available at launch. I had attempted to research order history using your information and was unable to locate any attempted orders for this item, nor was I able to find any authorization or charges on ***If you did receive a charge after attempting to place the order, we can reach out to *** to request for them to dispute the charge since the order cannot be fulfilled and we have no intentions to settle on those fundsIf this is something you would like for me to do for you, I would be more than happy to assist, however I would need a transaction ID if possible so that both *** and GameStop can reference the charge. If you are still interested in purchasing an *** Classic, we recommend signing up for our "First to Know" list for the *** Classic, so that you can receive updates on product availability and any possible exclusive promotionsYou can sign up for this mailing list at: ***If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,*** *** **|Revdex.com Liaison|GameStop|ServiceMatters

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for the frustration this experience has caused you, and for the run around you received from our Guest Service team. After reviewing the order further and checking tracking
information, I was able to show that the product was delivered on release day, as guaranteed under UPS Tracking *** I apologize that we had given the impression that this would not be the case for your orderI would like to advise that if you experience any difficulties with your new system, then to please contact me at your earliest convenience so that I may assist you further. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: how is it on me that your system didnt register my email even though ive checked and I get emails from you just not that one???
Regards,
*** ***