Gamestop, Inc.

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Steam will not be able to provide you with a refund as they were not the retailer of this specific productThey will, however, be able to troubleshoot with you and determine if the code was redeemed onto your account successfullyPlease refer to Steam for further assistance. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have refunded the shipping for this order Please allow to business days for this to reflect in your account.If you have additional questions, I am here for you. ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.In reading the businesses response to my compliant I am only more aggravated because it is apparent that they did not pay attention to what my complaint was, or that fact that they HAVEN'T reimbursed me in full like they claim they haveLike I stated in my original complaint, the full reimbursement was for a total of $This was for an iPod that sold for $and it's shipping costs of $I should not have to pay for shipping costs on a defective iPod that I was promised a replacement forThe iPod was defective because someone at Game Stop didn't do their job and clear our the old owner of the electronic before taking it into Game Stop's inventoryI know this, because my son turned his old iPod into Game Stop in order to purchase this latest oneWe should not have to pay for Game Stop's negligenceBesides this principle, Game Stop's manager approved the refund for the FULL cost of $while on the phone with me on 2/8/We are short $in our reimbursement!To further prove that the business response is inadequate, I wrote in the original Revdex.com complaint that the same manager during the phone call on 12/8/promised us the reimbursement in a CHECK, NOT IN A GIFT CARD!!! I clearly expressed over the phone that evening that a gift card was unacceptable because after the rude treatment we got and the ridiculous expectation to simply wait until more iPods became available after the holidays when Game Stop had had our money since mid November, Game Stop had lost our businessI asked for the money owed to us in cash because we wanted to shop elsewhereThe blatant disregard for our request after hanging up the phone and processing our inadequate refund only furthers my resolve that I WILL NEVER DO BUSINESS WITH GAME STOP AGAIN! Therefore, a gift card does nothing but steal my money and put it in Game Stop's pocketsOn top of that, the latest insult of having to protest yet AGAIN, because the responding manager in the is Revdex.com complaint did not thoroughly read the complaint and address the fact that the complaint was based on the inadequate and improper method of our refund infuriates me! I understand that this is a busy time of year and that things get overwhelming, but this company has time and again, messed up this order! I want my money back in CASH (which I understand will need to come as a check)! It's my money, and I do not allow Game Stop to control itI have now had to spend over hours arguing and waiting on hold regarding this matterThis is ridiculous in everyone I've talked to's opinion! Where is the regard for my time? I have done nothing wrong in this, yet I am paying a hefty price to get what is legally MINE!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Again you still haven't explained why I wasn't notified about it expiring and I want my points back it's a mistake on GameStop end not mines
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the PowerUp Rewards account information so I may check on this account Please note when a new subscription to GameInformer is created it takes to weeks to
receive the first magazine.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. I apologize for the delayed responseI am currently waiting on a response from the team who can help us figure this outThere should be no reason why you haven’t received your Visa rebate gift card for $and we are so sorry that it has gotten to this pointIt is never our intention to have you go through this and rest assured that we will ensure you the $that was promisedI will not ask you to contact the rebate team any further from hereGoing forward, I will assume ownership of this case to ensure that this is resolved. Please allow 2-business days for the investigation to concludeShould you have any questions please feel free to reach out to me at *** *** *** I am available Monday-Thursday 8am-5pm central standard timeIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***, We have notified the district manager of the store in which this issue has taken place. You will be contacted by them shortly. If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company. I'm truly sorry for the frustrating experience you had shopping online with us, along with the lack of assistance you received from our Guest Services teamRest assured we have
cascaded this feedback to the appropriate parties to be reviewed, as this could and should have been handled differently. After reviewing the order, I'm able to show that our representative was able to provide a replacement on the controller on 12/17/under order *** and that it was able to successfully shipped on 12/19/Tracking can be referenced under *** Tracking #*** The ETA we were provided was that this should be delivered by 12/23, however the absolute latest for delivery would be by 12/Because of the inconvenience and possible delay of this, I have processed a discount of $off your orderDepending on your financial institution, it can take them anywhere between 3-business daysI would like to advise that if it's been past the provided time frame then to please let me know at your earliest convenience so that I may continue assisting you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I am okay with having it emailed to meI will be saving these just in case I have further issues.
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information so we may further investigate this issue.Store Location:Transaction Date:Transaction information:If you have additional questions, I am here for
you. *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have issued a refund for this order Please allow to business days for this refund to reflect on your account.If you have additional questions, I am here for you. ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Paypal States that they would not reject the refundYour delay in refunding me is of no excuse, as wellYou have not processed this refund in a timely mannerYou may send a payment through Paypal to me at my email address, which you have on file as the email address from which the payment came, in order to complete the return of the payment you wrongly holdPaypal would not reject such payment, and you would be returning the paymrnt through the same avenue as which it came to youYou can also call me to get the email address to which this should be processedThere is no way I would like a GameStop giftcardI never plan on doing business with your company after this display of a tremendous disregard for the customer.
Regards,
*** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.This was a valid promotion GameStop was offering both on the GameStop website, and at retail locations (if inventory was available)This promotion was valid from 11/23/17-11/24/17, while
supplies lastIf the website was not allowing you to place the item into your cart and proceed with the checkout, that usually indicates that inventory in our warehouse has been depletedGameStop was also offering sales during the week leading up to Thanksgiving and Black Friday, which may have impacted inventory of this product. I hope that this was able to provide clarificationIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters

Dear *** It is most unfortunate that the store wasn’t able to help youThe store might not have been able to look up the card at their level but they usually can call their Store Dedicated Hotline for helpI am unsure if they were able to or not so instead, I would like to get the gift card number from you for further investigationMost of our useable gift cards have an account number beginning with either *** ** ***If you would please respond with the gift card account number, we should be able to proceed from thereWe thank you for your continued patienceIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is acceptable to me
Regards,
*** ***I would like an update on why I didn't have access to those coupons and that this doesn't happen in May

Dear ***I was able to speak with the two agents you had spoken with previously and confirmed that two separate refunds have been credited to you. If you would please allow 7-business days for the credits to post in accordance with your financial institution.12/30/ ($15.49) Visa - 6497 Credit Memo 12/30/ ($44.12) Visa - 6497 Credit Memo We thank you for being so patient with resolving this issue for you. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute.Waiting for company action
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***