Gamestop, Inc.

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Date of the Visits:Store Location:If you have additional questions, I am here for you. *** *** * *** *** *** *** *
*** * *** ***

Complaint: ***
I am rejecting this response because:time spent correcting fraudulent charges with my credit card provider, negligence on Gamestops end storing my CVV, against PCI DSS compliance, emotional damages resulting from the fraudulent charge.
Regards,
*** ***

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company. The item you had purchased off of the PowerUp Rewards Catalog was a digital coupon that was to be used on *** websiteThis was not an item that was being shipped
out directly from GameStop's fulfillment center. I have gone ahead and refunded the 10,PowerUp Rewards Points you redeemed for that itemYour point balance is now at 18,which will be reflecting when you next login to PowerUp Rewards.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,
*** *** **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.In reading the businesses response to my compliant I am only more aggravated because it is apparent that they did not pay attention to what my complaint was, or that fact that they HAVEN'T reimbursed me in full like they claim they haveLike I stated in my original complaint, the full reimbursement was for a total of $This was for an iPod that sold for $and it's shipping costs of $I should not have to pay for shipping costs on a defective iPod that I was promised a replacement forThe iPod was defective because someone at Game Stop didn't do their job and clear our the old owner of the electronic before taking it into Game Stop's inventoryI know this, because my son turned his old iPod into Game Stop in order to purchase this latest oneWe should not have to pay for Game Stop's negligenceBesides this principle, Game Stop's manager approved the refund for the FULL cost of $while on the phone with me on 2/8/We are short $in our reimbursement!To further prove that the business response is inadequate, I wrote in the original Revdex.com complaint that the same manager during the phone call on 12/8/promised us the reimbursement in a CHECK, NOT IN A GIFT CARD!!! I clearly expressed over the phone that evening that a gift card was unacceptable because after the rude treatment we got and the ridiculous expectation to simply wait until more iPods became available after the holidays when Game Stop had had our money since mid November, Game Stop had lost our businessI asked for the money owed to us in cash because we wanted to shop elsewhereThe blatant disregard for our request after hanging up the phone and processing our inadequate refund only furthers my resolve that I WILL NEVER DO BUSINESS WITH GAME STOP AGAIN! Therefore, a gift card does nothing but steal my money and put it in Game Stop's pocketsOn top of that, the latest insult of having to protest yet AGAIN, because the responding manager in the is Revdex.com complaint did not thoroughly read the complaint and address the fact that the complaint was based on the inadequate and improper method of our refund infuriates me! I understand that this is a busy time of year and that things get overwhelming, but this company has time and again, messed up this order! I want my money back in CASH (which I understand will need to come as a check)! It's my money, and I do not allow Game Stop to control itI have now had to spend over hours arguing and waiting on hold regarding this matterThis is ridiculous in everyone I've talked to's opinion! Where is the regard for my time? I have done nothing wrong in this, yet I am paying a hefty price to get what is legally MINE!
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed this order and show that you were given a refund of $for this issue If you have additional questions, I am here for you. *** *** * *** ***
*** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meThe issue with the game system was taken care of at the Hanover PA store
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have created an order for a free POP! Video Games: Batman Arkham Knight Vinyl Figure to be shipped to the address you provided This item should arrive no later than Tuesday
October 20.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear *** It is most unfortunate that the store wasn’t able to help youThe store might not have been able to look up the card at their level but they usually can call their Store Dedicated Hotline for helpI am unsure if they were able to or not so instead, I would like to get the gift card number from you for further investigationMost of our useable gift cards have an account number beginning with either *** ** ***If you would please respond with the gift card account number, we should be able to proceed from thereWe thank you for your continued patienceIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information so we may further investigate this issue.Store Location:Transaction Date:Transaction information:If you have additional questions, I am here for
you. *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below. I have NOT received the refund and now I'm being told that I haveI have been told that I was not getting any refund and now I'm being told I received itI was told that a dollar NEW virtual gift card would be sent and it has notI have confirmed the refund was promised but I did not receive it at allI Want this to be posted over the Revdex.com website that game stop does not Care about it's guest and they do not Care when someone does not receive their items and they do not want to fix the issueNow I'm being told I was given the refund and I was not and I need to have it resent via virtual gift card!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I NEVER REQUESTED THAT ANY ORDER BE CANCELED AND IT WAS LIMITED AVAILABILITY WITCH MAY NOT BE AVAILABLE NOW WITCH MEANS I AM AGAIN OUT WHAT IS PROMISED BY THE COMPANY AND I NEVER ASKED FOR THEM TO CANCEL ANYTHING AND WANT THIS FIXEDASAP AND I WANT EVERYTHING ORDERED OTHERWISE I WILL CONTACT A LAWYER.I WANT THE NAME OF PERSON THAT CANCELLED ORDER A NOTICE OF THE CANCELLED ACTION AND ADDRESS WHERE I CAN SUBMIT A US FEDUREL LAWSUIT AGAINST THEM
Regards,
*** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company. I'm truly sorry for the frustrating experience you had shopping online with us, along with the lack of assistance you received from our Guest Services teamRest assured we have
cascaded this feedback to the appropriate parties to be reviewed, as this could and should have been handled differently. After reviewing the order, I'm able to show that our representative was able to provide a replacement on the controller on 12/17/under order *** and that it was able to successfully shipped on 12/19/Tracking can be referenced under *** Tracking #*** The ETA we were provided was that this should be delivered by 12/23, however the absolute latest for delivery would be by 12/Because of the inconvenience and possible delay of this, I have processed a discount of $off your orderDepending on your financial institution, it can take them anywhere between 3-business daysI would like to advise that if it's been past the provided time frame then to please let me know at your earliest convenience so that I may continue assisting you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.This was a valid promotion GameStop was offering both on the GameStop website, and at retail locations (if inventory was available)This promotion was valid from 11/23/17-11/24/17, while
supplies lastIf the website was not allowing you to place the item into your cart and proceed with the checkout, that usually indicates that inventory in our warehouse has been depletedGameStop was also offering sales during the week leading up to Thanksgiving and Black Friday, which may have impacted inventory of this product. I hope that this was able to provide clarificationIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The reason that the response is being rejected is that the issue is not resolved as a whole The issue was still on-going yesterday at the time the business responded to me directly about the issue and the issue is tentatively resolved for the scope of a single order The overreaching issue is still not resolved and needing 2nd level customer care to inspect an order and prevent it from being cancelled isn't a solution In speaking with Shilo from GameStop, she is working with difference areas within the company to try and resolve the issue permanently, though as of the time of my correspondence now, it is very likely that the issue is still on-going unless proven otherwise.
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. I apologize for the delayed responseI am currently waiting on a response from the team who can help us figure this outThere should be no reason why you haven’t received your Visa rebate gift card for $and we are so sorry that it has gotten to this pointIt is never our intention to have you go through this and rest assured that we will ensure you the $that was promisedI will not ask you to contact the rebate team any further from hereGoing forward, I will assume ownership of this case to ensure that this is resolved. Please allow 2-business days for the investigation to concludeShould you have any questions please feel free to reach out to me at *** *** *** I am available Monday-Thursday 8am-5pm central standard timeIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute.Waiting for company action
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

Dear ***I was able to speak with the two agents you had spoken with previously and confirmed that two separate refunds have been credited to you. If you would please allow 7-business days for the credits to post in accordance with your financial institution.12/30/ ($15.49) Visa - 6497 Credit Memo 12/30/ ($44.12) Visa - 6497 Credit Memo We thank you for being so patient with resolving this issue for you. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I am okay with having it emailed to meI will be saving these just in case I have further issues.
Regards,
*** ***