Gamestop, Inc.

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.After researching your complaint further, I was able to show a survey for this experience was submitted to the District Leader that oversees the store in questionIt appears that the
district leader has been trying to get a hold of you to resolve this experience, however the phone number that was provided in your survey seems to be disconnectedDo you by chance have an alternate phone number that you are able to provide, or would you prefer to be contacted by e-mail? Please let me know at your earliest convenience so that I can relay this information over to the district leader, so that they can resolve this matter accordingly.I look forward to your response.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that the order had processed the same day it was placedIt is unfortunate that you did not receive the email with the gift card number and pin number
includedWe do not have access to the pin number an therefore I have created a replacement to be sent to the same email we have on your order and on this complaint.Please keep this complaint open until you receive your replacementShould you not receive your email within business days please reject this resolution for further investigation.We thank you for your patience. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Date of the Visits:Store Location:If you have additional questions, I am here for you. *** *** * *** *** *** *** *
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Complaint: ***
I am rejecting this response because:YOU ARE IN VIOLATION OF TENNESSEE STATE LAW! Please see the link belowOn page nine you will read that trade in items are NOT supposed to be taxed because they are exempt! You have been unable to explain why your company charges this tax while other companies do notYou have been excessively rude and hateful and are one of the worst and most unethical businesses known to man! ***
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have spoken to the District manager who has left you a voicemail As this reservation was done in store we ask that you speak to them about this issue.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
GamestopLaguna Blvd, Elk Grove, CA
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:time spent correcting fraudulent charges with my credit card provider, negligence on Gamestops end storing my CVV, against PCI DSS compliance, emotional damages resulting from the fraudulent charge.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Thank you for sending this information forwardI was able to locate the emails you had sent in with your immediate requestUnfortunately, the order was not able to be cancelledNot to
worry! I have now issued a refund for the duplicate orderPlease allow 7-business days for your refund to post in accordance with your financial institutionWe appreciate your patience and thank you for allowing us to resolve this for youIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed this order and show that you were given a refund of $for this issue If you have additional questions, I am here for you. *** *** * *** ***
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Good afternoon, ***GameStop is not responsible for any lost or stolen product as soon as it's provided to the courier servicesWe have actually stepped outside of these guidelines and our return policy for you on multiple occasions, and have provided refunds for past orders that you made the same claimWe've also made suggestions to prevent this from recurringFurthermore, upon investigating these orders, tracking shows the product being delivered and signed for by a '*** which is the last name of the individual that's listed on the shipping address for these orders. I do sincerely apologize, however GameStop will not be providing you a refund for this orderWe ultimately suggest filing a claim with UPS, and disputing the charges with your financial institutionShould your financial institution need any details regarding these transactions, GameStop will be more than happy to provide them with that information.If you have any additional questions or concerns, please do not hesitate to let me know.Best Regards,
*** *** **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for
you. *** *** * *** *** *** *** * *** * *** ***

Dear *** ***On behalf of Gamestop, we apologize for this poor experience in association with our company We are unable to process this refund We suggest that you contact your bank to dispute this charge.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
It is accurate now because I changed itI have a screenshot of the prior information that was changed by someone in your organization or hacked into, although I believe it was within your organization because they weren't able to change my email and password, which would have required notifying me about. So my complaint was not for you to look at my current information and confirm it to meIt was to explain to me how it was allowed to be changed and who authorized that changePlease focus on the content of my letter and not waste my time with responses that don't address the problem for which I've contacted you about.
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the code *** was previously provided The Destiny Early Beta Access begin on 7/for the PlayStation and 7/for the XBox One.
Guests who pre-ordered Destiny are eligible to participate in the Early Beta Access and they can start to pre-load the beta on 7/ To retrieve the Destiny Beta Client Download Code, please follow the steps below: Sito *** - Create or sign into a *** account using PlayStation or Xbox Live credentials Redeem the Early Access Pre-order Code - Enter the 9-digit Destiny Early Access Beta Code provided by the retailer on ***/redeem Retrieve the Destiny Beta Download Code - visit your redeemed codes page on *** and select your console of choice Redeem the Destiny Beta Client Download Code - Log into a PlayStation or Xbox One console to redeem the Destiny Beta Client code Note: Players are not required to have an active PlayStation Plus or Xbox Live Subscription to engage with the Destiny Beta If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company. According to our records your order was processed on 11/15/A replacement gift card was sent to you on 12/28/I will remove the funds from the replacement gift card
and will process your refund in the amount of $Please allow - business days for processing back to the payment method used on your order If you have additional questions, I am here for you *** *** * *** *** *** *** * *** * *** ***

Dear *** Your GameStop PowerUp Rewards account was canceled and you will not have access to that specific account any longerYou might be able to log into GameStop.com but nothing is tied to a PowerUp Rewards accountIf you believe you have more than one PowerUp Rewards account then we can cancel those as well but would need all of the information tied to those duplicate accounts. We will not be compensating you for this case as the account in question was canceled. ** *** *** *** *** * ** *** ** *** ***
*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meThe issue with the game system was taken care of at the Hanover PA store
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company The replacement gift card was shipped on 11/06/ If this gift card was not received on this date I would suggest that you provide a different email address to ship this Virtual Card to Do you have a different email address? If not we can suggest that you visit a GameStop store and have the store call our Store Help Desk to have the funds from this card transferred to a physical card in store.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***