Gamestop, Inc.

Dear ***,I apologize for the confusion Please provide the gift card number that you are having issues with There are two gift cards on your orders and one has $and one that has $306.80.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have forwarded this issue to the accounting department This issue should be resolved soon.If you have additional questions, I am here for you. *** * *** *** ***
*** * *** * *** ***

Dear *** Unfortunately, I could not locate a back up code to send to you so we have now issued a refund of $back to your MasterCard and then the remainder of that DLC price back as a digital gift card since that is what was paid via gift card on the order.We hope this will help and get you the code you need in order to play ConquestWe thank you for bringing this to our attention and hope you have a great day. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because:
Its poorly explained, and you don't have enough stock to fulfill a trade like that anyways It seems a little like bait and switch, where you literally people in with an offer, and then tell them the offer isn't available because you don't have something in stock This isn't very fair, and just makes me less likely to patronize your store
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I have never recieved any valid code from Gamestop, can you kindly send it again?
Regards,
*** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12728378, and find that this resolution is satisfactory to mePlease maila paper check out
Regards,
*** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company. Thank you for making us aware of these issues, I have cascaded the feedback you've provided within your complaint to the appropriate parties to review further, as we strive to
provide concise and accurate information for our guestsTrade values do fluctuate on a daily basis, however if there are inaccuracies it's important for us to review them in case a correction is neededFor the inconvenience of this, I have processed a GameStop digital gift certificate valued at $under order #***You can expect for this to arrive in your e-mail inbox within hours, however I would like to advise that if it's been past the provided time frame and you still have not seen this come through, then to please let me know at your earliest convenience so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, this order shows for a PlayStation and not a PlayStation as stated in your complaintThis order is unable to ship out as it is now out of stockWe can most
definitely set up a refund if you would like to cancel this orderI was able to see that you paid $on a GameStop gift card but the remainder was with a debit card totaling $The refund process does get a bit complicated since this was an order placed inside of your local GameStop store but rest assured that we can help! I can issue you the entirety of the funds spent on a GameStop gift card to be emailed out to youYou will just need to respond to this complaint by rejecting the resolution to let me knowIf you would rather get the cash back since you paid majority Debit card, then we would need you to pop into your local GameStop store to set that upAll we ask is you bring your identification to the storeThe store will need to call their Store Dedicated Hotline with the order number in order to facilitate the cash back refundIf you would like the cash back then please visit your nearest GameStop store at your earliest convenience so we may be able to get you the resolution you needed much soonerWe appreciate your continued patienceIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the frustration this experience has caused you, and our failure to assist you accordinglyPlease know it was never in our intentions to put you in this position.Upon
reviewing the order further, I was able to show that when you initially contacted us to change the shipping method, the order was too far long in the process for us to make any changes or cancellations to itIt was already pooled and manifested by courier services at that timeOnce an order is manifested, GameStop has no ability to manage or adjust the order. Because of the inconvenience this has caused you, I provided a discount of $on your orderThis will go back to your original payment method and depending on your financial institution it can take them anywhere between 3-business days to accept and process. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.
*** *.|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because:We still have three items that we haven't receivedAfter filing a complaint, the shipping status changed last nightIt's unacceptable to have customers wait on hold for over an hour to try and speak to a representativeIn addition, after sending multiple emails to your agency and leaving multiple messages I couldn't get one responseI understand that it's a busy time of year, but your agency should plan accordingly to take on the work loadIt's very disheartening to buy from an agency who makes excuses for poor customer serviceHas anything been done to fix the long wait times to speak to a customer service representative? I
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it appears that the order has been failing to collect payment with *** We are currently trying to uncover the reason behind this error to ensure a fast resolution
At this time, we do not have this item in stock and we are waiting on replenishment from Nintendo which is expected sometime in AprilI have been attempting to upgrade the shipping for you however, the program I use is failingI have paired with our Online Orders team to get more clarification on this order. We may need to cancel this order and place a new order over the phone for you to try and straighten things outFor your trouble and hassle, I would like to offer one of the accessoriesShould you call in to attempt to place the new order, we will add one of the Nintendo Switch Starter Kits at no cost to youThis is a $value. Please reach out to our corporate main line at *** Monday through Friday AM to PMWe will not be able to accept *** over the phone and will need an alternate form of payment.If you have additional questions, I am here for you*** *|Revdex.com Liaison|GameStop|ServiceMatters

Good afternoon, *** On behalf of GameStop, we apologize for this poor experience in association with our companyAfter contacting our E-mail and Marketing department to research the issue further, we were unable to show that your information was registered in our data set at Experian, or in
the list that is directly from the websiteUnfortunately we are unable to contact a guest if they are not registered on the listWhile we do offer these programs to keep our guest informed on when a highly anticipated item is available, and store representatives are encouraged to promote new and upcoming releases- neither of these channels guarantee the guest a reserve, and it is the guest’s responsibility to secure a reservation for the productI do sincerely apologize, however unfortunately at this time we are unable to fulfill the desired settlementIf you are still interested in purchasing a bundle for the Xbox One X, we recommend staying tuned to the website and/or checking with your local GameStop store for availabilityIf you have any additional questions or concerns, please do not hesitate to let me knowBest Regards, *** ** *** **|Revdex.com Liaison| GameStop | Service Matters

Hi ***I'm truly sorry for the delay in this response, I have been working closely with all teams in our Banking and Cash Management department to verify this settlementThank you for all of your patience. After researching this further, the settlement that is shown on the provided bank statement is not associated with a GameStop.Com In-Store Pick Up OrderIt is instead a reflection of a purchase you had made at our Mary Esther Boulevard location for an Xbox One Wireless Shadow Controller on December 22nd, for $I have attached a copy of this purchase to this response in the form of a PDF filePlease let me know if you experience any difficulties viewing or downloading this file. All purchases made online will show as *** and/or *** on your bank statementPurchases that are made in our retail centers will usually reflect as POS, and then the GameStop's 4-digit store number and/or locationWe have researched all available information (In-Store Pick Up Confirmation #, Last four digits of card, first/last name, address, phone number and e-mail address) and have been unable to show any settlements or charges for Monster Hunter World in our stores and through our websiteAt this time, GameStop is unable to provide a refund as there is no documentation to reflect the charge of this In-Store Pick Up order. While I am unable to fulfill the desired settlement at this time, I understand the frustration and stress our Guest Care team has caused you, which I again am truly sorry forFor the time you have spent working with us trying to get this sorted out, I feel that you are owed compensation in some wayWith that in mind, I will be sending you a copy of Monster Hunter World at no additional expense to youThis was processed under Order *** and this will be delivered via *** Overnight deliveryYou can expect for this item to arrive no later than Thursday, 2/Tracking information will be sent to you once *** picks the item up from our facility. If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you. Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear *** I was able to see that the gift card now been mailed outIt should arrive at the address from the original order within weeks depending on how quickly USPS delivers mail in your areaShould you wish to get the funds pulled manually from the card we can do so! All you will need to do is visit your local GameStop store with I.Din handThey will call their Store Dedicated Hotline and transfer the money to a new card for you! If you are alright with waiting the estimated time frame of 5-business days, you should be able to receive your gift card shortlyWe thank you for your continued patienceIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that the system had finally delivered on 12/20/with tracking number ***Should you wish to exchange the console, feel free to
head up to a local GameStop store for assistance with thisFor questions or concerns the store may call their store dedicated hotline for assistance If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for the frustration this experience has caused you, and for the run around you received from our Guest Service team. After reviewing the order further and checking tracking
information, I was able to show that the product was delivered on release day, as guaranteed under UPS Tracking *** I apologize that we had given the impression that this would not be the case for your orderI would like to advise that if you experience any difficulties with your new system, then to please contact me at your earliest convenience so that I may assist you further. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because:Transaction Date: 2/23/2017 Transaction Info: Purchased MerchandiseLocation:*** *** *** **
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed the gift cards that were used on this cancelled order and show they still have their remaining balances Card ending *** - $7.16Card ending *** - $41.91If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear *** We sincerely apologize for the inconvenience and headache this has caused you and your sonIt is never our intention to deter anyone from purchasing with GameStop and although you purchased the console at a different location we have processed an order for the starter kit to be sent to your home. We understand this does not completely make up for the trouble, but we hope this does not deter you from purchasing with us in the futureIf you have additional questions, I am here for you*** *|Revdex.com Liaison|GameStop|ServiceMatters