Gamestop, Inc.

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are unable to add multiple names to an account.  You should now be able to place orders via GameStop.comIf you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Hello [redacted] Please provide an actual bank statement that shows the following items: - Transactions that took place before the GameStop transaction. - GameStop transaction.- Overdraft fee charged as a direct result of GameStop's transaction.- Transactions that took place after GameStop transaction. We are unable to accept snippets of statements. If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered thatan authorization on your accont for $63.58 was applid to ensure that the funds would be able to be collected. We show that was taken away when...

we finally started to ship your products. A single charge of $15.89 was settled for [redacted]. The [redacted] starter Pack has not been shipped as of 12/1/16. Due to unforseen circumstances, delays on order fulfillment have resulted in many orders to be delayed. At this time, we do not have an estimated time of arrival. For this reason, we will be refunding you the $15.89 charges for [redacted] Starter Pack as an apology for the delay and confusion with your order.Please allow 7-10 business days for the refund to post properly with your financial institution.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    Upon investigation, the order you placed on 12/16/16 was refunded. However, a replacement order was issued as well in error. It is most unfortunate that you had never received...

either of these digital gift cards. I was able to see that both were viable and ready to use but now have been manually debited since you have received a refund.   Our records indicate that a refund was credited to you on 1/25/17 in the amount of $40 to be issued back to the VISA – 1867. If you did not have this card by this date then you will need to contact your financial institution. Your financial institution will be able to locate your refund and disperse the funds to you.   Please contact your financial institution for further investigation. Should the refund not be located by the financial institution, please let us know. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have further reviewed your orders and complaint and found that your duplicate or was cancelled due to manufacture limitations.  Your order that was set to go through failed due to billing information not matching.  We are unable to reinstate any orders after they have been cancelled.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]Unfortunately, we did not receive a response with the information requested below. Please provide the following information:Account Number:Account Email Address:If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Good morning, [redacted]Thank you for this information. Was the copy of Evil Within 2 you had purchased already opened when you went to return it to the store? If so, was the game defective or was it not what you were really expecting and you ended up not being satisfied with the purchase?I look forward to your response.Best Regards,[redacted]Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the account in question has never been in your name, therefore we cannot release sensitive account information to you. However, it was discovered that the life time...

points earned was 23,316. On 1/16/15 23,056 points expired after 1 whole year of no account activity. The 46,372 you are inquiring about would be the amount after the expired points were added back on. So lifetime points of 23,316 plus the expired 23,056 points would add up to the 46,372 you inquired about.On 5/16/16, 17,316 points expired after non use for a year. I have refunded those points and now you have a points balance of 17,316. Should your account expire again after one year of non activity, there is a possibility that we might not be able to refund those points a third time.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have reviewed both the information that you have provided and our own records in office.  We are unable to find evidence of your claims for a promise of gift card or...

treatment from our agents.  We will be unable to assist you further with these issues.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Hi [redacted]I'm sorry to hear that you feel this way. If it had been issued from a GameStop retail location or through the GameStop website, we would typically be able to reissue the card as we would have the means to verify the card being purchased and issued. Because this gift card was issued from a third party retailer, and you do not have the gift card number available, we are unable to verify this card so therefore it cannot be reissued and GameStop is not responsible for any lost or stolen gift cards. Should you locate the gift card number, we will be more than willing to review the card and assist further.If you have any additional questions, comments or concerns please feel free to let me know.Best Regards,
[redacted]Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the frustration this has caused you, please know it was never in our intentions to put you in this position.It appears that the shipment has been lost in transit by...

courier services. I have processed a replacement for the Sonic Nendoroid figure with overnight shipping at no additional cost to you, however we are unfortunately out of stock on the Link Majoras Mask Nendoroid Figure. I am unable to process a replacement for this figure due to the lack of inventory at this time. With that in mind, I have provided a full refund of $40.80 on the order. Depending on your financial institution, it can take them anywhere between 3-10 business days to accept and process this refund. I would like to advise that if it's been past the provided time frame and you still have not seen the refund post, then to please let me know at your earliest convenience so that I may assist you further. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]
I apologize for this poor experience in association with our company.However, we did not receive the screen shot that you sent.If you have additional questions, I am here for you. [redacted]

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I was able to follow up with the district leader regarding this matter and was informed that a refund was able to be provided on 3/11/2018, along with a $25 GameStop gift card. Going...

forward, this issue has been deemed resolved, however if you ever have any additional questions or concerns please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for the trouble & frustration this has caused you. Please know that it was never in our intentions to put you in this position. I have credited a...

refund for $70 to your VISA. This has been processed in 2 separate installments, and I have the reference numbers provided below. I highly recommend contacting your financial institution with these reference numbers to ensure that they receive these funds properly:$10 Credit: [redacted]$60 Credit: [redacted]Generally, refunds can take anywhere between 3-10 business days to process however it's also dependent on your financial institutions policy and procedure for refunds/adjustments. I would like to advise that if it's been past the provided time frame and you still have not seen the funds post back to your account, then to contact me so that I can assist you further by coordinating with your bank to ensure these funds are received. If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. It is most unfortunate that you received the Master Edition damaged. We would very much like to rectify this issue for you. However, we will need the damaged product back before we can issue...

you a replacement. We have two ways we can accomplish this. the firs being you may bring the order to a local GameStop store and they can return the defective product and call their store dedicated hotline in order to get a replacement processed. The second option would be to send you a UPS return label and ship the product back in order to process the replacement at that time.The fastest option would be to make the return to a local store and they call their store support to set up the replacement. The reason we will need the product back first is to report this to either the UPS carrier or the warehouse agent who packed your order. We would very much like to resolve this matter as quick as possible so we can get a replacement in time. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  As per our discussion over the phone, the product unfortunately was not available to replace. For this we have issued a refund of $85.39 back to your Mastercard. Please allow 7-10...

business days for the refund to post in accordance with your financial institution. We appreciate your patience and thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because: OF COURSE it was returned.  Because the unintelligent overseas customer service reps can't get anything right to save their lives. My address (for the 10,000th time) is:    [redacted] [redacted] If you could please send it to the right address so that I can be done with this mess and your company, that would be AMAZING.       
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that you were able to receive your refund via digital gift card and used the funds same day online. The funds were used to purchase network currency...

and there is a remaining balance of $3.28 left on your digital gift card. We thank you for allowing us to resolve this for you.If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  In order for our accounting team to investigate this issue we will need you to please provide the following information:Transaction Date:Amount Disputed:Last 4 Digits of Card:If you have additional questions, I am here for you. [redacted]