Gamestop, Inc.

Good morning, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for the trouble & frustration this has caused you. Please know that it was never in our intentions to put you in this position. I have credited a...

refund for $70 to your VISA. This has been processed in 2 separate installments, and I have the reference numbers provided below. I highly recommend contacting your financial institution with these reference numbers to ensure that they receive these funds properly:$10 Credit: [redacted]$60 Credit: [redacted]Generally, refunds can take anywhere between 3-10 business days to process however it's also dependent on your financial institutions policy and procedure for refunds/adjustments. I would like to advise that if it's been past the provided time frame and you still have not seen the funds post back to your account, then to contact me so that I can assist you further by coordinating with your bank to ensure these funds are received. If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed our orders server and do not show a transaction before 7/27/16.  This order that was placed on 7/27/16 is processing correctly and should arrive soon.If you have...

additional questions, I am here for you. [redacted]

Dear [redacted]My apologies for the phone tag, I am happy to know we were finally able to come to a resolution. Thank you for allowing me to work on this with you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have taken your complaint into consideration and sent it to our Management Team.If you have additional questions, I am here for you. [redacted]...

[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed your order and show that you received a refund for the shipping of this order.  It was sent on 12/30/15 via virtual gift card.If you have additional questions, I am...

here for you. [redacted]

Hello [redacted] We have no record of a change to your PowerUp Rewards account. Please provide the "screen shot" example and we will be happy to look into this matter. If you have additional questions, I am here for you.

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are unable to add multiple names to an account.  You should now be able to place orders via GameStop.comIf you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have further reviewed your orders and complaint and found that your duplicate or was cancelled due to manufacture limitations.  Your order that was set to go through failed due to billing information not matching.  We are unable to reinstate any orders after they have been cancelled.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed your order and have found that this order was placed for two different Harry Potter Games.  Your should have received one copy of Harry Potter and the Half blood...

Prince and one copy of Harry Potter and the Deathly Hallows part 1.  Can you please list the actual movies that were received for this order.  If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I do find a couple of the statements made to be questionable, as they seem to throw the issue back at me.  I have yet to find on the GameStop site where it is stated the downloaded games will be retrieved via a third-party game portal [redacted].  This lacks transparency to the customer as I believed I would be receiving a license key and the game installer directly from GameStop.  The email I received after purchased directed me to Steam where I attempted to use the key supplied me by GameStop, and it didn't work.  I contacted Steam who stated it was an invalid key and directed me back to GameStop.  Yet, the response I just now received says "the key should have worked".  It did not.The statement at the end of GameStop's response is nothing short of insulting and illustrates that they have not fully read my correspondence.  I was *very* sure of the game I was purchasing - I have the same game for the Wii-U - this is the PC version my son wanted.  The game selection was *not* the issue here - it was GameStop's selling of an invalid license key that is.While I will accept the refund, and thank whomever was able to make it happen, I will no longer look to GameStop for downloadable content; I will purchase directly from Steam or uPlay.  I will warn others of this situation.  This is no different than selling an unusable product and giving the customer a run-around when asking for a refund.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. It is most unfortunate that you received the Master Edition damaged. We would very much like to rectify this issue for you. However, we will need the damaged product back before we can issue...

you a replacement. We have two ways we can accomplish this. the firs being you may bring the order to a local GameStop store and they can return the defective product and call their store dedicated hotline in order to get a replacement processed. The second option would be to send you a UPS return label and ship the product back in order to process the replacement at that time.The fastest option would be to make the return to a local store and they call their store support to set up the replacement. The reason we will need the product back first is to report this to either the UPS carrier or the warehouse agent who packed your order. We would very much like to resolve this matter as quick as possible so we can get a replacement in time. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the account in question has never been in your name, therefore we cannot release sensitive account information to you. However, it was discovered that the life time...

points earned was 23,316. On 1/16/15 23,056 points expired after 1 whole year of no account activity. The 46,372 you are inquiring about would be the amount after the expired points were added back on. So lifetime points of 23,316 plus the expired 23,056 points would add up to the 46,372 you inquired about.On 5/16/16, 17,316 points expired after non use for a year. I have refunded those points and now you have a points balance of 17,316. Should your account expire again after one year of non activity, there is a possibility that we might not be able to refund those points a third time.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]We would very much like to take your feed back and provide that to the appropriate teams for re-training purposes. We apologize that your wait time on the phone was higher than normal. Due to this time of year being our peak season, our email and call queues experience high traffic. This does not excuse the way you were treated on the phone and e will get your calls pulled for review. Our guests have had the option of adding a Game Play Guarantee on any physical copy of a game that they purchase for some time now. It is very unfortunate that you were not able to add this to your purchase. I was able to locate  your order in question and saw that the refund was successful. We are pleased to see that you were able to get that issue resolved. We thank you for bringing this information to our attention as we are always looking for feedback to better improve and grow in any aspect for our company. If you have additional questions, I am here for you. [redacted]Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
The coupon did not work for the item I tried to use it on and every subsequent attempt at purchasing it failed.  Since then the exclusive item is no longer for sale meaning not only did I deal with several issues and could not even purchase the item I wanted but I wasted large amounts of both your and my time in the process.  While this is not your fault I find the outcome unacceptable and will likely never shop with gamestop again and warn others I know against shopping with your company as well as Best Buy has lower rates (guaranteed 20% less on any new title), better customer service response time, and FREE two day shipping on anything I purchase from them.Thank you for your time and trying to help resolve this issue.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered thatan authorization on your accont for $63.58 was applid to ensure that the funds would be able to be collected. We show that was taken away when...

we finally started to ship your products. A single charge of $15.89 was settled for [redacted]. The [redacted] starter Pack has not been shipped as of 12/1/16. Due to unforseen circumstances, delays on order fulfillment have resulted in many orders to be delayed. At this time, we do not have an estimated time of arrival. For this reason, we will be refunding you the $15.89 charges for [redacted] Starter Pack as an apology for the delay and confusion with your order.Please allow 7-10 business days for the refund to post properly with your financial institution.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]Unfortunately, we did not receive a response with the information requested below. Please provide the following information:Account Number:Account Email Address:If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: OF COURSE it was returned.  Because the unintelligent overseas customer service reps can't get anything right to save their lives. My address (for the 10,000th time) is:    [redacted] [redacted] If you could please send it to the right address so that I can be done with this mess and your company, that would be AMAZING.       
Regards,
[redacted]

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the frustration this has caused you, please know it was never in our intentions to put you in this position.It appears that the shipment has been lost in transit by...

courier services. I have processed a replacement for the Sonic Nendoroid figure with overnight shipping at no additional cost to you, however we are unfortunately out of stock on the Link Majoras Mask Nendoroid Figure. I am unable to process a replacement for this figure due to the lack of inventory at this time. With that in mind, I have provided a full refund of $40.80 on the order. Depending on your financial institution, it can take them anywhere between 3-10 business days to accept and process this refund. I would like to advise that if it's been past the provided time frame and you still have not seen the refund post, then to please let me know at your earliest convenience so that I may assist you further. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
Meredith from GameStop Customer Support has been working with the web development team of the company to get the website's account recovery system working properly again, thus allowing me to regain access to my account. However, I have not heard word back in awhile on the status of the resolution, and I still cannot access my account.
Regards,
[redacted]