Gamestop, Inc.

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We thank you for bringing this to our attention and apologize for the delayI have now issued a full refund to you which should post within 7-business days in accordance with your
financial institutionThis may look like two separate refunds as shipping had to be added afterwardsPlease let me know if you do not see this post after the tenth business day. Thank you. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Good morning, ***My sincerest apologies for my delay in response, I have been out of officeThank you for getting back to me with this information- I have provided this to the district leader and have requested that they follow up with you as soon as possiblePlease allow up to business hours for them to contact youIf it has been past the provided time frame and you still have not received contact, please do not hesitate to reach back out to me so that I can continue assisting you until this matter is resolved.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: I have called them and they have not made the change. The email address on file with Game Stop is *** They can call my cell directly at *** The number associated with the account is likely ***
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation it was determined that the store had exceeded their set allocations for how many of this particular item they could get reservedFor this we do apologize however, we
will not be able to ensure you the Master Edition as Nintendo will not be providing extras to usWe were only allotted a set amount from the manufacturer and are incapable of placing an online pre-order for youShould you require your money back you may do so by canceling you special editionPlease note that by doing so you will miss out on the chance to purchase and take home that item. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Actually I did get a refund along with full amount of my credits back. Thanks
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
I DO NOT HAVE IT, IT WAS SENT TO MY EMAIL: *** THE STORE FOUND IT UNDER MY NUMBER ***
Regards,
*** ***

Dear *** Thank you for the card numberWith this we were able to investigate furtherWe show the funds have been usedThe card was swiped at the register at store *** * *** ** in Millbury, MA in the following transactions: 12/30/totaling $Madden NFL XB360-used $NHL XB360-used $NBA 2KXB360-used $Major League Baseball 2KXB360-used $ 8/12/totaling $from the remaining balance and $in cash Farming Simulator XB-new $ At this time, we will not be providing a new gift card as the funds were depleted because of useThe card was then Deactivated due to the zero-dollar balance and the dormancyIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: As I said in my complaint, ONLY my home computer was authorized to access my accountYou have a step verification system set upHow did my account get compromised? My email address account was NOT compromisedI checked my spam folders, nothing was thereHow about some real answers rather then something you copied and pasted from a script?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
I have spoke with your customer service department twice Once offered twenty dollars off of a controller the second time offered points to my accountI did my part in trying to contact someone via email and or phone it took over a week to finally speak to someone to which then I was told it has been longer than days I can't even return the system for a full refund I spent over dollars at this location because of a promotion that you failed to take down or notify employees that it was expiredAll I have wanted from the beginning is the controller itself or in store credit for the price of the controller Plain and simple you advertise it you should honor it
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information so we may assist in this matter:Store #:Store Location:Any information you can provide will help us resolve this issue.If you have additional
questions, I am here for you.
*** * *** *** *** *** * *** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I went into the store today and after TWO MONTHS I was finally able to get the gift cardI will not address on how the store handled the situationThe problem has been resolvedThank you
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We have notified the district manager of the store in which this issue has taken place. You will be contacted by them shortlyIf you have additional questions, I am here for you
*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** I was able to look further into the situation and discovered that a replacement AND a refund have now been issued as of 4/14/Both have shipped out successfullyThe Earbuds show delivered as of 4/18/via tracking *** The gift card refund will take around 5-business days for it to deliver as it is going through USPSPlease keep an eye out when the postal service delivers your mail! We appreciate your patience and thank you for allowing us to resolve this for youIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

** ***I'm sorry for the trouble, I hadn't seen any missed calls come through to my inbox until recently when I missed one at 1:PM todayI attempted to call back, but was not able to get throughPlease feel free to give me a call once more if you'd likeI will attempt to call you again here within the next few minutes (2:CST). Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I have already received the return label and will be leaving the box with the games at *** tomorrow
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company.It is most unfortunate that the code you purchased doesn't appear to be workingI would like to try some trouble shooting techniques with youThe promotional bonus code Conquest will only
work once you are in chapter of BirthrightIf you would please ensure you have reached chapter and then redeem the code IN game we may be able to uncover the reason as to why it isn't working. Once you've done this, would you please respond by rejecting this resolution so I may better assist you?Thank you!If you have additional questions, I am here for you*** *|Revdex.com Liaison|GameStop|ServiceMatters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for
you. *** *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for all of the trouble you've been through trying to get this resolvedI would be more than happy to make an exception on our return policy for your case and offer a return
and exchange on the defective product you have receivedI have processed a paid for UPS Return Shipping Label to be sent to your e-mail addressWhen this is received, you're able to drop the product off at your local UPS Store to have it shipped back to our fulfillment centerOnce we're able to show that the product is in transit, I will process a replacement to be shipped to you via UPS Overnight DeliveryTracking information will be sent once the replacement has been picked up from our facility, and should arrive within 1-business days. If you have further questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because:I have already contacted Revdex.com once already see complaint ***Gamestop said they would resolve my issue with overnight shipping, well I still haven't recieved my itemsThey told me to contact *** which I did*** said that the payment would process after gamestop completed the order
Regards,
*** ***