Gamestop, Inc.

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that you had ordered a digital copy of Battlefield The reason you could not cancel the order is because it was already starting to processWhen
you reached out to our customer service the order had already shipped and we cannot pull it back at that pointUnfortunately, we will not be able to refund your gift cards for this order as downloadable content is non refundableWe apologize for any inconvenience this may have caused you. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for the lack of assistance you've received from our Guest Services team, and for the time you have spent trying to get this resolved but to no availPlease know
that it was never in our intentions to put you in this sort of position or cause such frustration. Unfortunately, this item is out of stock in our warehouse which is preventing me from replacing the item for you. If you would like, I'd be more than happy to see if we can have one of our store locations mail the item to your closest GameStop location to be picked up, and we can refund you in full for this item so that it can be repurchasedFor the inconvenience, I have also processed a $GameStop digital gift certificate to be e-mailed to you under order *** You can expect this to arrive in your inbox within hours, and this can be redeemed in GameStop stores or on *** At your earliest convenience, please let me know if you would like for me to set up a store transfer, and if so to which store location and I'll be more than happy to get everything arranged. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear *** We apologize for any confusion or frustration this has caused, however our records show that a dispute for this charge was filed directly through PayPal, and a refund was issued by them shortly afterWe then received notice from PayPal that this order was deemed as fraudulent as the owner of the PayPal account did not recognize this chargeAs a means to intervene an order that was deemed fraudulent, we removed the funds from the gift card and have prevented it from going furtherFor this, you did not receive the gift card.If you have additional questions, I am here for you.*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have contacted Paypal about the issues with this refund and we have manually refunded your account once again You should see the funds there within hours Please let me know if there are further issues with this refund.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear *** If you would prefer not to have the gift card that’s perfectly alrightI would still need to invite you to any local GameStop store so they may call their Store Dedicated Hotline to best assist youJust provide your I.Dand order number and explain you need a refund for your orderTo facilitate the refund, they will need to call their Store support line while you are thereIf you would please head to your local Store we can get this fixed up for youThank youIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:I did receive the gift card todayThank you!
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for the run around you had received regarding these orders, and for any frustration this has caused youI would be more than happy to honor the promotion and assist you
in placing the order, however I was wondering when would be an appropriate time to contact you? Please let me know at your earliest convenience and I will be happy to get everything arranged.I look forward to speaking with you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***The only thing Gamestop said was they were sorry for my problemsbut they haven't offered
anything to fix this problem yet!I was charged full price and I am still missing a hard drive and controller!They Posted an ad saying that they were selling a used xboxfor $- $rebate for black friday sale = $39.99I got no rebate and the xboxwas missing a hard and wireless controller.When I went to complain they stated they would not give me a rebate , I then told them that the sales person stated at the time of purchase it was a mail in in rebate, but no coupon was added to my sales slip to mail inThen I was told to check website which I did and found no mention of rebate anywhere, I even did a word search on site to make sure. The sales person never mentioned a missing hard drive the ad shows no missing hard drive either.The box was missing a wireless game controller alsoThis is and misleading advertising, and bait and switch alsoI have also contacted my state Attorney General in Alabama to look into this matter alsoI have a copy of the sales ad to back up my claim

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Your order is currently being packaged for shipment and should leave our warehouse today If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the trouble and frustration we have caused you- please know that it was absolutely never in our intentions to put you in this position, and I cannot apologize enough
that this is how things turned out for youRest assured, I have cascaded the feedback from your experience over to the appropriate parties to be further reviewed, as this should have gone better for you and we do not want this to happen again- it is definitely not up to our company standards.Regarding your orders- I was able to replace all but titles, due to the item being out of stockThose titles were: *** ** *** ** ***, and *** and *** *** *** The rest have been placed under order #***, and has been discounted to $This is not an additional expense to you, and overnight delivery has been providedTracking information will be sent to your e-mail once UPS picks the items up from our facilityWhile Overnight delivery is 1-business days, given the size of the order, I would advise to allow a maximum time frame of 3-business days for all items to be delivered, however I do not see that being the caseFor the titles I was not able to replace for you, I have processed a $refund back to your original mode of paymentDepending on your financial institution, it can take them anywhere between 3-business days to receive and post this balance back to your accountIf it has been past the provided time frame and you still have not seen the balance post, please do not hesitate to reach back out to me so that I can further assist.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: hello, I appreciate the refund but I was offered a bonus dollar e gift card along with this that I did not receive and I want to know if I was lied to about this? This was promised by a gentleman named red and another person over the telephone for all the inconvenience I had with my order and with customer service here and I'm deeply upset
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We are unable to reinstate this order due to a payment failure However from what I see with the price you were paying for these items only the controller is no longer the same
price.Please accept the following $promotional code for a future purchase on GameStop.com:***Please note that the item(s) must be currently in stock and the total must be over the coupon value Some restrictions may apply Online coupon codes cannot be used for in-store piorders.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Good afternoon, *** On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for our errors and the frustration and stress it has caused youPlease know that it was never in our intentions to put you in this position, and I assure you this
feedback has been relayed to the appropriate parties to better improve our systems and ways we address these concerns.After reviewing the order further, because the gift card that was attempted to be used on the order has been redeemed for its full balance, we are unable to debit the funds and attempt a reissue back to your bankAt this point in time, no refund is warrantedIf you no longer wish to have the items and would like to receive a refund, you are more than welcome to visit your local GameStop store location to return the items or if you preferred- we can send you a paid for *** label to ship the items backOnce the items are received, we will issue the refund back to your debit card or issue a corporate check, and if need be- coordinate with your financial institution with any assistance they may need to ensure the refund is received accordingly.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company.Upon investigation, it was discovered that you were apart of the auto-issue programYou should have received an email stating that you could change your preferences when the program went live
back in AprilI have now refunded the 35,points and updated your preferences to show "stockpile"what this preference will do is take the auto issue redemption off of your account and allow you to save your points to redeem for what you preferIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. It is most unfortunate that you had this kind of experience with the store associatesYour concerns are definitely valid and understandableWe very much appreciate your feedback about
this issue and will research this further for youWe have notified the district manager of the store in which this issue has taken place. You will be contacted by them shortlyIf you have additional questions, I am here for you*** **Revdex.com Liaison| GameStop | Service Matters

Dear * ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have forwarded this issue to the District Leader of this store.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Transaction date: 1/03/16Systerm serial number: ***Transaction information: playstation 4: black Store location: *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.As of today April 12,my son has not received his magazineI would like to keep my complaint open because this company has shown very little regard to being honestIf by the 15th the magazine has not arrived, I want a full refund for my son.
Regards,
*** ***

Thank you for taking the time to issue a full refund to my account in the amount of $90.15, I do greatly appreciate having someone stand try to assist me as I would have hoped for from a credible business such as GameStop. Now I’m slightly confused about my refund process I paid by gift cards and each has been used up as of today when I purchased Xenoblade Chronicles in-store with my remaining balance on the third card The third card was thrown away by the associate at the store, meaning that there is no way to recover it How exactly might I be issued a refund? And if the refund in partially to that third card, then I might not receive the full amount.I’m hoping to hear how this might work Thank you for taking the time to assist me and I look forward to hearing your response soon
Regards,
*** ***

Dear *** I apologize for any confusion my last statement may have caused you, however reservations for the SNES Classic went live for GameStop on Tuesday, 8/22/at 12:PM CST (noon), not at 12:AM CST (midnight)There were other retailers that launched their reservations at 12:AM, however GameStop did not put reservations up at that timeAfter reaching out to our Marketing and E-mail team to research further and find out why you hadn’t received any notifications regarding reservation availability for the SNES Classic, we were able to show that you unsubscribed from both GameStop and ThinkGeek e-mail communications on 8/6/2017, which is why we were unable to notify you that reservations were available for this itemAs I’ve mentioned beforehand, currently the SNES classic is no longer available online, and we are unable to fulfill requests for this item; however we do expect to have more units available at launchI hope that I was able to provide some clarification to thisIf you have any further questions or concerns, please feel free to let me knowBest Regards, *** ** *** **|Revdex.com Liaison|GameStop|ServiceMatters