Gamestop, Inc.

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company. I have investigated this account and show that everything was in orderI am not certain why you were not warned of this expirationI am willing to replace the GameInformer issues that were missed due to this expiration, but the card will need to be renewed first.Can you please respond once the card has been renewed.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

I got the game today
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I am completely understanding that the holiday time period can slow down company response time. Had my only issue with Gamestop occurred in the holiday time, I would have likely extended additional time for them to get back to me. Given that I have had a very bad previous experience with lack of feedback during non-holiday times as well, the issue with Gamestop customer service extends much deeper than just an increase in holiday business. There are hundreds to thousands of recent reviews online showcasing that Gamestop is not event attempting to respond to customers via email or their website, and hold times are constantly bad throughout the yearCustomers are feeling like they are being ignored, and I have seen many turn to credit card chargebacks to deal with their issue. The customer experience should never come to that.While I am satisfied with my overall solution and will continue to shop Gamestop stores in the future, I will likely avoid the online website for future purchases. I also hope that Gamestop takes it to heart that it has a real customer service issue where emails are completely getting missed / ignored, and that they perform a system overhaul to better serve their customers. I have always enjoyed shopping with Gamestop over the years, but their online customer service experience needs a makeover
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. I was able to see that all the product sent has now been returnedIt appears there are some payment issues on this order that may be preventing the refund to go throughThe order does
not appear to have charged correctly, however, I am attempting to get this corrected for youI have reset the payment method so the refund will go throughThis may appear on your account as a charge but not to worry as the refund should go through shortly after I will be keeping an eye on your account to ensure the refund is applied correctlyIf you would please allow 5-business days for the refund to post in accordance with your financial institutionWe sincerely apologize for any frustration this may have caused you and appreciate your patienceIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I dont havd my receipt from the feb transaction when he gave me thw uses system but I do have the serial number for the system and like I saidbto customer service I wouldnt took a ised system if I knew it wasnt still under waranty but now I understand your policy it just wasnt explain that way to me during the transaction I just want mu system replaced if I have ro buy new warranty I understand and thx for being so swift im a true gamer and I have miss playing my game *** this is the serial number from the one he gave me in replace for my original one
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Per our phone conversation you were able to resolve this issue by placing a new order for your game I have also processed Virtual Gift Card to be sent to your for $25; you should
receive this Gift Card within hours.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company There was an error processing the refund with PayPal in our server As you have disputed this charge with PayPal we will have to let them resolve the refund issue.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
YOU WERE TOLD TO CALL ME ***
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have looked at this account in question and found that you returned the card on Feb If you have additional questions, I am here for you. *** *** * *** ***
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Dear ***We do apologize for the stock being depleted so quicklyUnfortunately, we will not be able to fulfill your request as we do not have the inventory needed to do so. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute I would like to see a rush put on this case, It does not take 3-days to credit money back to a bank account This same thing has been told to me for over weeks, and still don't have the refund It should be completed by end of business today
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I'm not sure how I can do that? I used a gamestop gift card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
The info wanted was: The shop address is/*** ** *** *** * *** *** *** ** ***
Date/ *** name on receipt is ***, but not sure If he is one I talked to
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Store #:Date of Transaction:Register/Transaction #:Any information you can provide will help us resolve this issue.If you have additional questions,
I am here for you. *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the address that was entered at the time of order placement is not the exact same address entered as the billing addressIt is off by one digit at the end
This would be the reason why your first two orders had returned to senderWe apologize that this went unnoticed during the process of your replacementsThe last replacement, the third order, states the address was updated and delivered via UPS to the front door Since the order information is almost entirely under a different person’s information we will need to go through some basic verification procedures to ensure we are providing the proper information to the proper guestsIf you would please respond by rejecting this resolution and provide the name, email, phone, and shipping address on the order? Once we verify the order with you, we will immediately set up a full refund for the orderPlease let us know if you would prefer us to simply reload the original gift card or process a digital gift card to be emailed to the email address on the orderWe thank you for your patienceIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Transaction Date:Transaction Information:Store Location:If you have additional questions, I am here for you. *** *** * *** ***
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Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, this order was cancelled during the processing periodI have paired with the appropriate team to ensure that your future orders do not get cancelledWe should be able
to place an order for you over the phone as the item is not available on our websiteIf you would please reach out to me directly, I can place a new order over the phoneWe will need a valid credit card or GameStop gift card in order to place the orderIf you would please call me as soon as you can to ensure that I can hold onto one for you! *** ext *** I am in office this Monday- Thursday 8am-5pm central standard timeIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We do not currently have an estimated time in which these items will be available on our website We can only advise that you continue to watch for them to once again be available.Please accept the following $promotional code for a future purchase on GameStop.com:***Please note that the item(s) must be currently in stock and the total must be over the coupon value Some restrictions may apply Online coupon codes cannot be used for in-store piorders.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Good morning, ***I'm really sorry for the delay on our team processing the refund for youAs much as I wish to provide a reason as to why there was a delay, I unfortunately do not have one at this time due to a lack of documentation from our previous representativesThis is the first time this
issue has been brought to my attention, and I assure you that I have passed the feedback over to the appropriate parties to be further addressed as I understand this could have gone significantly better for you and we failedPlease know that it was never in our intentions to put you in this sort of position or cause such a high amount of stress and frustration for you. Again, if it has been past business days and your financial institution still has not posted the refund to your account, please let me know at your earliest convenience so that I may continue assisting youAt this time, I will assume ownership of this case until it is fully resolved. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.transaction date that the giftcard was used fraudulently: 6/5/at around 6:pm PSTgiftcard number: ***transaction details: giftcard was purchased from a GameStop in Pennsylvania a few months agoOn 6/5/the gift card was used fraudulently in long beach California at a GameStopThe remaining balance of $was used during this transactionThe store admitted they knew that gift cards being used fraudulently was an issue in their area but said that it was not gamestop's faultThe have video footage of the transaction being made with the fraudulent gift cardsI still have the original giftcard in my possession so somehow the giftcard was remade and able to be used in the store in long beach with my balance.
Regards,
*** ***