Gamestop, Inc.

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company. I have investigated this account and show that everything was in orderI am not certain why you were not warned of this expirationI am willing to replace the GameInformer issues that were missed due to this expiration, but the card will need to be renewed first.Can you please respond once the card has been renewed.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I am completely understanding that the holiday time period can slow down company response time. Had my only issue with Gamestop occurred in the holiday time, I would have likely extended additional time for them to get back to me. Given that I have had a very bad previous experience with lack of feedback during non-holiday times as well, the issue with Gamestop customer service extends much deeper than just an increase in holiday business. There are hundreds to thousands of recent reviews online showcasing that Gamestop is not event attempting to respond to customers via email or their website, and hold times are constantly bad throughout the yearCustomers are feeling like they are being ignored, and I have seen many turn to credit card chargebacks to deal with their issue. The customer experience should never come to that.While I am satisfied with my overall solution and will continue to shop Gamestop stores in the future, I will likely avoid the online website for future purchases. I also hope that Gamestop takes it to heart that it has a real customer service issue where emails are completely getting missed / ignored, and that they perform a system overhaul to better serve their customers. I have always enjoyed shopping with Gamestop over the years, but their online customer service experience needs a makeover
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Per our phone conversation you were able to resolve this issue by placing a new order for your game I have also processed Virtual Gift Card to be sent to your for $25; you should
receive this Gift Card within hours.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Please send a corporate check
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the address that was entered at the time of order placement is not the exact same address entered as the billing addressIt is off by one digit at the end
This would be the reason why your first two orders had returned to senderWe apologize that this went unnoticed during the process of your replacementsThe last replacement, the third order, states the address was updated and delivered via UPS to the front door Since the order information is almost entirely under a different person’s information we will need to go through some basic verification procedures to ensure we are providing the proper information to the proper guestsIf you would please respond by rejecting this resolution and provide the name, email, phone, and shipping address on the order? Once we verify the order with you, we will immediately set up a full refund for the orderPlease let us know if you would prefer us to simply reload the original gift card or process a digital gift card to be emailed to the email address on the orderWe thank you for your patienceIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company There was an error processing the refund with PayPal in our server As you have disputed this charge with PayPal we will have to let them resolve the refund issue.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
YOU WERE TOLD TO CALL ME ***
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed your order and show that you were refunded in full for this order If you have not received this refund I would suggest that you contact your bank for the return
charges.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Revdex.com: I dont havd my receipt from the feb transaction when he gave me thw uses system but I do have the serial number for the system and like I saidbto customer service I wouldnt took a ised system if I knew it wasnt still under waranty but now I understand your policy it just wasnt explain that way to me during the transaction I just want mu system replaced if I have ro buy new warranty I understand and thx for being so swift im a true gamer and I have miss playing my game *** this is the serial number from the one he gave me in replace for my original one
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the experience you had when visiting our retail centerPlease know that we take these matters very seriously, and that behavior such as that is never encouraged in our
storesI was able to show that *** the district leader that oversees the store in question, was able to reach out to you directly and address and resolve your concerns on 8/29/With that in mind, I would like to also offer that if you have any further questions or concerns for us, please do not hesitate to reach back out to me and let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison|GameStop|ServiceMatters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. I was able to see that all the product sent has now been returnedIt appears there are some payment issues on this order that may be preventing the refund to go throughThe order does
not appear to have charged correctly, however, I am attempting to get this corrected for youI have reset the payment method so the refund will go throughThis may appear on your account as a charge but not to worry as the refund should go through shortly after I will be keeping an eye on your account to ensure the refund is applied correctlyIf you would please allow 5-business days for the refund to post in accordance with your financial institutionWe sincerely apologize for any frustration this may have caused you and appreciate your patienceIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I'm not sure how I can do that? I used a gamestop gift card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute I would like to see a rush put on this case, It does not take 3-days to credit money back to a bank account This same thing has been told to me for over weeks, and still don't have the refund It should be completed by end of business today
Regards,
*** ***

Dear ***We do apologize for the stock being depleted so quicklyUnfortunately, we will not be able to fulfill your request as we do not have the inventory needed to do so. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Is it possible than I get replaced with a product with the same price?
Regards,
*** * ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company After further review of your GameInformer Subscription I found that you were compensated issues for a an address shipping issue in October of This does not lengthen the time of your PowerUP Subsrciption, your PowerUp card will need to be renewed.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Complaint: ***
I am rejecting this response because: Half of my items are now not available online and games are Worms Battlegrounds Wii, New U Mind Body Yoga & Pilates Workout Wii, Yoga Wii, Get fit with Mel B Wii, Fit in Six Wii, Zumba Kids Wii, all are not available online anymore but in stores across the countryDon't know if coincidence or because of my order
Regards,
*** ***

Good afternoon, ***GameStop is the parent company of ** *** (formally *** ***) however there are only retail centers for ** *** in Canada and other countries internationallyThere are no longer retail locations associated with this company that go by the name of *** ***, only ** ***GameStop locations are currently available here in the U.Sand some internationally, and we do sell refurbished cell phones and cell phone accessories, however we do not have booths/kiosk locations within shopping centers, only retail storesI was able to find that a cell phone accessory company has adopted the name *** ***, and also has a website available: *** It does look like they sell the chargeable phone cases that you had purchased as wellI would highly recommend contacting them through the contact us portal to inquire on if the case you purchased came with a warranty or if they're able to repair it. I hope that I was able to help out in some wayIf you ever have any additional questions or concerns for anything related to GameStop, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I am extremely dissatisfied with the amount of time and effort I had to expend to get this issue resolved but, ultimately, it was resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute.Please enter your reason(s) for rejecting the business response below
Hello. Thank you for now trying to contact me. I'm sorry it took this method to connect, but thank you nonetheless.
I did also order Harry Potter and the Deathly Hallows Part 2, as well as the Guitar Hero game. Neither of those were the item in question. The only issue is that your employee ordered of the Harry Potter and the Half Blood Prince instead of Harry Potter and the Half Blood Prince and Harry Potter and the Order of the Phoenix. I would not have a need to order of the same game. That is the line item of this order I am asking for help with.
Thank you.
Regards,
*** ***