Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Thanks for the help and I will let you know if any issues come up. 
Regards,
[redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, it seems as though there was an error populating your tracking number. Luckily I was able to locate that for you! Tracking [redacted] indicates that it has...

been delivered to your address as of 12/1/16. Please let me know if you received your WiiU bundle. I was able to locate your order that included [redacted] on Xbox 360. We would like to apologize that the wrong game was included in the correct box. I will be sending that information forward to ensure that does not happen again. For this issue, I can process a replacement if you wish or the refund. Which ever you prefer.Please respond at your earilest convenience. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information so we may further assist you.Location of the Store:Date visited Store:PowerUp Account Number:If you have additional questions, I am here for...

you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  There were no orders completed when you were attempting to create these orders.  The charge that you see is pending only and will not finalize  as our system will not collect...

on the funds.  If you still see these charges in 3 business days we recommend you speak with your financial institution.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Hi [redacted]As I've stated previously, this was escalated to the district leader as they are better equipped to assess the situation and provide a resolution that's most fitting for the issue(s) you're experiencing. Sometimes, that may require a store visit so that the district leader can provide you with the item that you're seeking to obtain out of the issue. We strive to accommodate our guest and make these experiences as pleasant as possible, however there may be some factors that are beyond our control, which may lead us to needing your help in order for us to help you to our fullest extent. From the information I was able to gather, this issue has been deemed resolved however if you have any other questions, comments or concerns please feel free to let me know.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    It is most unfortunate that you were not able to get a response in due time. Upon investigation, your refund was issued 7/11/17 for $21.79 and then on 7/15/17 a $6.53 refund was...

issued for your shipping charges. This will refund for the total order. Please allow 7-10 business days for the refund to post in accordance with your financial institution. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  At this time, we do not have the inventory to ship you this figure. The [redacted] is no longer in stock due to the limited quantity, this item was while supplies lasts. Upon further research it was discovered that you were informed that we will attempt to ship this figure to you should inventory prove in stock. But alas, we were not able to fullfill your request. I will be refunding you $20 so you may purchase this item at your leisure. Please allow 7-10 business days for the refund to post to your account.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Hi [redacted]No settlements or charges have taken place on your payment method, only an authorization. This authorization should fall off within 3-5 business days, however if you would like to expedite that process, we recommend contacting your bank to dispute the authorization. Should your bank need...

any additional detail regarding the cancelled order, GameStop will be more than happy to provide them with that information. At this time, GameStop will not be providing the desired settlement of this complaint, as there are no factors that warrant it. Please do not hesitate to let me know if you have any questions or concerns,Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. The request for the refund on shipping was submitted but I wanted to check with you to see if you would prefer a digital gift card instead of a physical gift card.Digital is e-mailed to you...

and takes up to 48 hours to arrive, while physical is mailed to you and can take 7-15 business days. Please let me know which option would work best for you, I will gladly set that up, and reply to you letting you know when to expect the refund. If you have additional questions, I am here for you.[redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have issued a refund for this order.  Please allow 3 to 5 business days for this refund to reflect in your account.If you have additional questions, I am here for you. [redacted]...

[redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    We have looked into the issue for you and have refunded the points in total of 25,000. You still have one of those coupons in your active offers which is set to expire on 11/14/16....

Feel free to use said coupon at your leisure. Rest assured that GameStop would never do something with deducting your points without informing you first. We apologize that you did not recieve that email. Your hard earned power up rewards points have now been added back in full. Should you require any further assistance please reach out to our Guest Care Services line Monday through Saturday, 8am cst to 10 pm cst. Sundays from 8am cst to 8pm cst.  That phone number will be [redacted]  If you have additional questions, I am here for you. [redacted]Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for...

you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
[redacted]
[redacted] I will talk to game stop but and resolution may be satisfactory to me I have wait til it is implemented to say for sure.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I was able to resolve the issue with a brick and mortar gamestop store.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.   It is unclear why you would have needed to pay more postage for this package but we would very much like to clear this up for you. If you would please send us a copy of the...

receipt we may be able to investigate further. You may respond by rejecting this resolution and possibly attach a copy of the receipt. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, we were able to determine the package was abandoned by the carrier. I have now refunded the Trade card used to fund the order for the $34.99 plus $7.50 shipping for...

you. This credit is immediate if you wish to use the funds. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]  We are so sorry to hear that you are still experiencing issues with this order! I would be more than happy to clear this up for you. Upon investigation, it looks as though the double pending charges are still on those gift cards. I was able to apply the appropriate amount of funds to the 3DS order and clear off the pending charges. In addition, the secondary order you supplied had a gift card on it that was used already with the 3DS order. Unfortunately, there wouldn’t be enough funds on the second order 4170419105628071 to complete it. I have added gift card ending 7423 to that order in hopes it will fund the order properly. As of now, the order looks fine and there shouldn’t be any mishaps   Your orders will have the following gift cards (last 4 digits provided) as payment: [redacted]: (3DS-already shipped/completed)             [redacted] (Pre-order)             [redacted] Your remaining balance on gift card 7423 will be $67.65. We appreciate your continued patience and thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  These games were marked at a lower price due to them being display copies,  but the copies that you received have never been used.  If you would like to return these items I can send you a shipping return label, the return of the items will be of no cost to you.  Please reply if you would like to receive a return label and full refund for these products.If you have additional questions, I am here for you. [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry to hear about this. It appears that this was pure system error on our part. I have processed a GameStop Virtual Gift Card valued at $50.00 to be sent to your...

e-mail under order #[redacted] You can expect to see this arrive within 48 Hours. I would like to advise that if it's been past the provided time frame and you still have not seen the gift card arrive in your inbox, then to please let me know at your earliest convenience so that I may continue to assist you until this is resolved.If you have any additional question or concerns for me, please do no hesitate to let me know- I am here for you.Best Regards,
[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
[redacted] I appreciate your response and am grateful for the return of the points, which makes me whole in all things considered. Though I will not return to your [redacted] location, you have provided me good service at locations near where I work. Though I do not expect you to issue me a gift card on top of the points, I’ll admit that I would likely give the membership and GameStop another try in return for my efforts and time spent on this. Otherwise I’ll likely just covert the 28k in points to PlayStation Network gift cards on your site and use the points that way. If you wish to, you can send any extra gift card you desire to my email. Please let me know either way, but I am satisfied regardless with your response with Revdex.com. For your reference, I’ve been in communication with your feedback department and have still yet to hear from the District Leader as they promised - they received this complaint about 4 hours before I went to Revdex.com.Thanks again,[redacted]
Regards,
[redacted]