Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  Thank you for all of your time.  
Respectfully,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  It is most unfortunate that you have been having such a hard time trying to get a replacement going for this game. You most definitely ordered a brand new copy but for some reason it...

sounds like the sending warehouse had shipped you the used copy. I would like to thank you for bringing this to my attention. I have issued a replacement copy of Triforce Heros, order number: [redacted], to be sent directly to you on 2-day shipping as well as issued a $21.39 to be credited to your original form of payment as a courtesy and an apology to you for the hassle you have had to deal with. Please allow 7-10 business days for the refund to post in accordance with your financial institution. We appreciate your patience and thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear[redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed your order and show that you received your replacement statue on Aug 12.  Did this statue arrive with no damage?If you have additional questions, I am here for...

you. [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  There were three separate packages with GameInformer Magazines.  The magazines ranged from the middle of 2015 to January of 2016.  Please reply if you have not received all of these packages.If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, this order was placed after 2pm on the 21st resulting in the order information to be sent to the fulfillment center on Thursday the 22nd. We ask that you allow one...

to two business days for processing in order to give us time to fulfill your order during the busy holiday rush. The order processed and shipped on 12/23/16 and was handed to the carrier UPS same day. UPS does not make deliveries between 12/24-12/26 in observance of the holidays. The shipping delay would be due to UPS closing so they may have an opportunity to spend time with their families. At this time we will not be able to refund shipping as the product processed and shipped in accordance with our shipping guidelines.We appreciate your patience during this stressful time. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because: The situation has not been corrected. My updated contact info is [redacted] and [redacted] I filed the complaint with the Revdex.com with this information so I am able to be contacted. The number and email both work. Used the old number in the survey I sent out because that's the number linked to my gamestop account. Please call or email. Either is fine. Thank you
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please note I still need to discuss this with the business. See below response. 
Please enter your reason(s) for rejecting the business response below.
Hello first I want to say I really really appreciate you helping me in this case. However, I placed an order today with my credit card and, while it did go through without error on your site, I received this email immediately after placing the order:"Thank you for choosing GameStop.com.We are currently reviewing your order [redacted]. While this review may take up to 12 hours, our goal is to complete our review and release your order as quickly as possible. You do not need to take any action at this time. If we need additional information to process your order, one of our team members will reach out to you via email." And then a few minutes later I received this email:"Dear Valued Customer,The order #[redacted] that you placed with GameStop.com or EBgames.com has been cancelled."So is there still something wrong on my account? Thank you.  Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  As this order was done well over four months ago, we recommend that you dispute these charged with your financial institution and you state this is fraud.  All fraudulent charges need...

to be taken to your financial institution to help prevent further fraud taking place on your account.If you have additional questions, I am here for you. [redacted]

Dear [redacted] Please do let me know if that proves unsuccessful but rejecting this resolution. You most certainly can have another year added onto your subscription. I was able to update your subscription on my end and your year will be tacked onto the ending of your current subscription. We appreciate your patience and thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear Latoya,On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have been notified that your issue was addressed by an agent here in our office and this issue is resolved.If you have additional questions, I am here for you. Shilo Holifield | Customer Care Support Associate | GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have sent you a copy of Harry Potter and the Order of the Phoenix.  You should receive this game no later than Thursday.If you have additional questions, I am here for you. [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that your order was shipped on December 2 which was within our 24 hour processing period and the order was delivered on Thursday December 10.  This order was placed with Value...

shipping, the processing period for all orders is 24 hours and then shipping time is 5 to 10 business days with value shipping.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    Upon investigation, your order shows delivered to your address via tracking numbers: [redacted] If you have additional questions, I am here for you....

[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the assistance and look forward im continuing my gaming experience with Gamestop.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  This order will be cancelled after the order is not picked up on release day.  You will not be charged any amount unless you go to the store to purchase the item.  If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because:
I was contact** the the store leader [redacted] he was very nice and apologize.  He said I could go exchange the card as long the card was not scratch** on the back he stress** the fact that it had to be unus**.  He said I could go to the game stop if I felt comfortable to go to Gulf Gate or he could find ins close to me which he mention** Wayside at first I agree but realize that I had seen one by [redacted], so I told him I would rather go to [redacted] location which he said was fine they would be notifi**.  So I ask** to make sure to make sure the store was aware since I had already had a problem he said I shouldn't have problem you are able to exchange the cards as long as they are us**.  So I ask** so why did they not do it he said was not sure and would be addressing it to The employees.  I forgot to mention this in my complaint ** made me feel like I was trying to do fraud he said there was a way we could have us** the card without having to scratch the back.  [redacted] assur** me they were trying to take care of me and that I shouldn't have any problems then we hung up.  I then call** Game Stop store again and notifi[redacted] that I plann** on going to exchange the card of 3 months to the 12 months but didn't think I should pay anything.  I told him this was an inconvenience for me.  I went to the store, my husband went to the store the time and gas we us**.  He said he understood,  but was just trying to take care of me, but I had to pay the difference or I could return everything that was unopen** if I had open any of the new items they could not be return** and if it was us** items I could return them. I told him I was not satisfi** with how they tri** to resolve the situation and would let the Revdex.com know.  He said he was trying to take care of me but couldn't do what I was asking we end** the conversation and hung up.  I didn't mention the way they made us feel by threatening to call the police in front of my children and other customer.  I had to explain to my kids what was going on they were concern** and scar**.  
Regards,
[redacted]

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company.  I attempted to reach out via phone number attached to the order but reached a voicemail. Upon investigation, I was able to discover an error with the console shipping properly. I was...

hoping to discuss this situation with you over the phone. The console did not ship and therefore would like to either offer you a refund or a replacement. If you would please reach out to me and let me know. My call back number will be [redacted]Should I not answer the phone, please reach out to our corporate line at [redacted] and dial 0. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],  We have notified the district manager of the store in which this issue has taken place. Please allow the district manager time to contact you and provide a resolution for this matter.  If you have additional questions, I am here for you.  [redacted] [redacted] [redacted]

Revdex.com:Please send a check to the address provided in the form. Thank you for your help in this manner and please let me know if there are any issues.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have refunded the shipping cost for this order.  Please allow 3 to 5 business days for this refund to process.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]