Gamestop, Inc.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute because I have already talked to the district area manager, as well as the store manager, Tanya Montoya, I was ridiculed and laughed at and I was not offered a suitable solution to resolve this issue.  For this reason, I would like a direct course of action to compensate me for my loss. 
Please enter your reason(s) for rejecting the business response below.
Regards,[redacted]

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company.    All of our GameStop locations are required to represent the games they have in stock by having a case of the game out on the sales floor. First, the new copy of the game...

(disc/cartridge) and any sensitive materials (downloadable content) ares taken out of the box and put safely away, then the case of the game is put on shelves in order to have proper representation. New copies of games will always have at least one “gutted” copy on the sales floor and preowned games will usually have two copies. Our new games are still new even though we have to open one copy to represent it on the sales floor. This policy was put in place to best represent what is in stock at that location. We apologize for any confusion this policy may have created for you, but rest assured your new game is in fact a new copy.  Should one of our guests ask for a sealed copy, we do what is in our power to obtain a sealed copy if possible. Our policy and sales tactics are vastly different for a collector’s edition game or for a game that contained special downloadable content.   The manufacturers are aware of our sales and marketing techniques and they provide cover art cases for items that need to be presented on our shelves without being opened. While we completely understand your frustration with the situation we always try to offer our customers an option outside of taking the display copy from the shelves. Luckily most cities have more than one GameStop location or we can have a sealed copy sent to your home from our warehouse. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Complaint: [redacted]
I am rejecting this response because:my money was stolen and gamestop is refusig to refund me. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
Thank you they have replaced my IPad

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Store #:Date of Transaction:Register/Transaction #:Amount Disputed:Was a Pin Used During Transaction Y/N?:Last 4 Digits of Card:Any information you...

can provide will help us resolve this issue.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I actually have gotten great response since yesterday so kudos to Gamestop after this initial snafu.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was determined that some of your orders were cancelled because of the high traffic and duplicate orders placed on certain items where it is specific to the "one per...

household" guidelines. A decision was made to keep an eye on your future orders to ensure it go through properly. Please feel free to attempt another order!If you have additional questions, I am here for you. [redacted]Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted]I'm truly sorry to hear about this. At this time I'm unable to provide all DLC for Call of Duty Black Ops 1 & 2, because this was not included in the purchase of this game, however I'd be more than happy to provide you a GameStop $50 Digital Gift Certificate for the inconvenience and frustration this has caused you.This has been processed under Order [redacted] and you can expect to see this arrive within 48 hours. I would like to advise that if it's been past the provided time frame and you still have not seen this arrive in your inbox, then to please let me know at your earliest convenience so that I may continue assisting.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Good Morning [redacted],Thank you for your response.  I still show that this card ([redacted]) has a Working Balance of 306.80.  I am unable to fix this issue without you first going to a GameStop store.  Please go to a GameStop store and have them call their store dedicated hot line in order for us to transfer the funds from this defective card to a new trade card.If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  It is most unfortunate that you have been having a hard time with this. If you would please respond by rejecting this resolution to let us know which games specifically that are defective,...

we should be able to assist you properly. If you have additional questions, I am here for you. [redacted]Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  It is unfortunate that you experienced two separate issues with two separate orders. We apologize for the lack of assitance you received for your digital game purchase. I was able to...

process a refund as of 12/15/16 back to your original form of payment for that specific order.the issue pertaining to the late arrival of youre physical copy of [redacted] game was due to an extreme backorder issue we experienced at that specific warehouse. I have refunded you for the shipping charges to help you recoup some of the headache you had with this.If you would please allow 7-10 business days for that refund to post properly in accordance your financial institution.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I found something to purchase at my local store, so I used my gift cards there.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
 Well first of all thank you for getting back to me and thank you for finally telling me the truth I still don't understand why your company lying to me for weeks for some reason   But the information you provided is still very vague and I have follow-up questions so some random company that you don't know who they are made a comment about me somewhere in some database and this is why you can't ship my orders to me? I'm just trying to make sure I understand is that what you're saying   Can you give me the name of the database maybe I can reach out to them because I've been ordering online for most of my life and I've never had any major issues with any retailer so I don't know what they could've possibly written that would stop your company from shipping to me what exactly did they say? Did you fix the issue did you remove the  comment did you contact the company who runs the database and tell them that it's messing up your customers orders I mean I still don't know if this is fixed if I place another order and this is not fixed it's going to automatically cancel it again I mean that's pretty clear is it possible for you to give me more information I would imagine this would be in your best interest if this company is stopping your computers from  processing customers orders that seems like that would be a big issue for your company you're losing out on money and like I said I've never had any issues with any retailer so I don't know what could possibly be written in this database are you able to give me more clarification did you fix the problem? If not how do I get a hold of the company so maybe I can reach out to them 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Hi,Upon looking on the website, I see the digital download version is still available, which is essentially just a PC Steam code, correct? Here is the page I am looking at - [redacted]. I see that the physical edition is indeed sold out. But as you may know, physical PC games come with codes to activate the game on Steam, which is the same thing as the 'digital download' option. I'm not asking for a physical game again (because the code might be in use before it ships again). I see the digital download option is still in stock. All I'm asking for is a valid steam code for Doom (2016) on PC, which your website shows is in stock at this time. To reiterate, I ordered Doom (for PC) as a $20 deal and end up getting squat because someone stole the Steam code embedded inside before shipping it out. I don't understand why I am getting the run around. After getting a valid code, I'll be happy.Thanks for reading.

Again that is not SOLVING this issue! I payed you for a service. I have yet to receive my services!! How can you sell something and only give half of what was bought? And then say oh sorry can't help you!! You can refund my account the 50$ value that is missing!! Or provide me with the 50$ servicesRevdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The attached pdf doesn’t show what triggered the ban, but that I was a great customer that traded a lot of items to GameStop to which GameStop sold at a huge markup, plus that history is as you said, here nor there as corporate decided it was not a violation, lifted the ban, and sent me a gift card during the holidays thanking me for my loyalty.  The HTC promotion was not taken advantage of, I only traded in a single system toward it and two days later the base price dropped and I was banned. One time use isn’t taking advantage! You said yourself the terms were not clearly outlined. You are wrong about the 40%. Ask [redacted] he helped and was great. The register applied 20% and the manager adjusted it and gave the free game due to a system error, without any arguments.  You are mixing up two promotions, I was merely referencing the 60% boost as an example that YOU do not limit promotions to one per customer as I could have traded 6 games one day, 8 games the next and the registers would allow it. I am trying to have a dialog here, you are merely repeating that I broke an undisclosed agreement and have yet to outline a specific policy that was violated. You say that you reserve the right to stop a promotion, that is true, but that means for everyone, not just a single customer and the promotion was not stopped. You clearly knew the price was dropping so you offered the promotion to sell more systems at 800 before the 600 adjustment. I just happen to be on top of market trends and got banned for it. The fact remains, GameStop clearly is in the wrong here. Good luck with that business model. Play trade Save repeat (it is still live and advertised)[redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]I didn't receive any type of correspondence from Gamestop in regards to this matter. If I would have, then I would have been contact to respond to the DM directly.

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I have personally notified the district leader that oversees the store in question about the incident that took place and a request for assistance to resolve the matter. You can expect...

to receive contact from them within 72 Hours, however if it has been past the provided time frame please do not hesitate to let me know so that we can assist you further.If you have any additional questions or concerns for me, please do not hesitate to let me know.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters