Gamestop, Inc.

Complaint: [redacted]
I didnt completely agree with having to go to Corona. I informed him that me making the trip would be extremely difficult for me b because of the distance and is completely out of my way... I do find it inconvenience that it is I who has to make the effort to make it to the store for the error, that I did not make, to be resolved.  What I told him was that I would attempt to make it but I DID tell him that I dont even know when I can. I dont understand why it cant be resolved without me HAVING to go to the store. How irritating.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
It fails to resolve the issue it just a knowledges the problem
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
FFS my girlfriend and I have changed the account name to be: First name: [redacted] and [redacted]   last name: [redacted], *by a store associate*, because she is sick and tired of having to talk to your customer support whenever we have to do ANYTHING associated with your company. It seems like it doesn't matter if we use her card or mine, we always have to jump through some kind of stupid hoop. So this just proves, once again, that your company is failing us. The account is under both of our names but let me spell hers out for you, [redacted] Mo'on.Order Number: [redacted]
Also, I will GLADLY upload pictures showing exactly how badly my product was damaged, AND the envelope with the shoe print on it, and how blackened the manilla envelope was. Like it was just left on the dirty floor of the warehouse, for who knows how long, before they decided to finally pick it up off the ground and use it to ship my product, but not before they played F[redacted]ing soccer with it first.The reason why I get THIS upset, is because EVERY. TIME. we have ordered something from your company (online specifically) it comes to us F[redacted]ed up. The ONLY reason we have ordered the things online from you that we have, despite the problems we have had, is because it's the only way to get said item. Every time we've had to order online, I cringe, because I just know it's going to come damaged, like somebody beat the [redacted] out of it with a baseball bat before sending it to us. Then you know what? It always. comes. damaged. not even like a little scuffle, it's always severely damaged.Where are your QA teams? Why is it always such a B[redacted] to get anything resolved by you people? Why does it ALWAYS have to come down to reporting you to the Revdex.com to get ANYTHING done? Why is there no one out there that polices you, so to speak? I thought there were laws preventing companies from having monopolies in any kind of industry. That way you can't afford to be lazy and just not give a damn when something goes wrong on your side or charge whatever price you feel like for anything. And don't give me any BS that you don't have a monopoly, aside from GAME which is based in the UK, I can't think of another specialty gaming store out there. You have no direct competition which has let you become complacent and get away with selling USED games, for damn near NEW prices.God, the more I talk about your company the more i'm getting mad about it, so I'm ending the letter here.Regards,[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have looked into the information that you provided and show that you have two different accounts with the same information.  This issue may be causing your difficulty in logging into...

your account.Basic Account: [redacted] [redacted]Basic Account: [redacted] [redacted]If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted][email protected]@[email protected]...⇄

I have rejected because I have submitted a picture from the magazine that says it expires October 2015 so what you are saying is incorrect. Now I lost my points because of a mistake on gamestops behalf not mines. I want my points back.

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Your order was cancelled due to shared information for a previous transaction with a different retailer.  We do not have name of the retailer or the exact issue.  We have reviewed your information once again and will except an order if you place it again.  There is no further information for this cancelled order.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the frustration this issue has caused you, and for the amount of time you've spent trying to get this resolved with no result. I will be more than happy to...

resolve this for you. I have processed a full refund for $60.00 to go back to your [redacted]. Depending on your financial institution, it can them anywhere between 3-10 business days to process this, however I would like to advise that if its been past the provided time frame then to let me know at your earliest convenience so that I may assist you further to ensure your refund is received. If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,
[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  This item it well outside of GameStop return policy, however Sony has a one year manufacture warranty.  We recommend that you contact Sony about this defective system.If you have...

additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the Manager of this online store in which this issue has taken place.  You will be contacted by them shortly.  As this item was purchased in a GameStop store, this issue needs to be resolved in a store.  You are welcome to ask the District Manager if you may visit a different store for this return.If you have additional questions, I am here for you. [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show received an email from my District Manager and they state that were able to assist you with this issue. If you have additional questions, I am here for you. [redacted]

Complaint: [redacted]
I am rejecting this response because:I never received my package! I refuse to let Gamestop keep my money because they chose to use the carrier that they did. Whether this is the fault of [redacted] or Gamestop I really don't care. It is up to Gamestop to refund me since THEY are the ones that never got the package to me. I will write a new complaint every single day until I am refunded since Gamestop is essentially stealing my money since I never receieved the package that they supposedly sent. As soon as they refund me I will stop my complaints and never shop with their terrible company again.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  we apologize you were forced to go elsewhere for your purchase. We hope this issue does not deter you from making purchases with us in the future and we hope that your next order is less stressful. Thank you and have a wonderful day If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

I filed a complaint with the Revdex.com, ( complaint ID [redacted]) The store It happened at was [redacted]The date was September 7th, 2015The transaction number is [redacted] ( this was the only one I have, since I never received a receipt for the two transactions before that, where the person at the register told me that I had to swipe my card again.)The time I believe was around 5 in the afternoon ( receipt is old and I cannot make out the date)Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.This gift card is not mailed physically with the console, but instead sent digitally to your e-mail. Since it appears that you have yet to receive this gift card in your inbox, I have...

processed a replacement gift card under Order [redacted] This is no additional expense to you, and you can expect to see this arrive in your e-mail within 48 Hours. If it has been past the provided time frame and you still have not seen it arrive, please do not hesitate to let me know so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,
[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, your case was reported to our banking department on 3/6/17 by your local GameStop store and still falls within our 7-10 business day time frame. That being said, I was...

still concerned that the case had not been worked yet so I personally have contacted the team that will take care of this asking for more information. The very moment I hear something I will reach out to you as soon as possible and let you know what the resolution will be. This will normally take 1-2 business days. We thank you for your continued patience. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.There is no error with PayPal (or knowing how to refund the correct account )when they submitted a second charge on my account. In answer to their question, - a dispute has been opened through PayPal. I would like my money returned and they need to handle it with PayPal and make me, THE CUSTOMER, aware of the resolution. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
If youre here for me id like a phone call from you or you to provide a number for me to call you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
GameStop can do better This is the first time I have ever made a complaint via Revdex.com.org but there was a true lack of follow up and very poor customer service.  Hold time on the phone was horrible and email response was non responsive.  The profit on video games is high more people to help the online customers is needed.  I will not recommend others use GameStop and the $200 I spend yearly will now go to other GameStop rivals.I got my game although it missed Christmas thank you for looking at my Revdex.com claim as you did fix my issue.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We processed a refund for this order on 01/22.  Please allow 3 to 5 business days for this to reflect on your account, if you are having issues with view this refund we advise you...

speak with you card company.If you have additional questions, I am here for you. [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Phone Number on the PreOrder:Transaction Information:Store Location:If you have additional questions, I am here for you. [redacted]...

[redacted]