Gamestop, Inc.

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  The card issuing company states that your card was sent in the mail on 8/31.  If you have additional questions, I am here for you. [redacted]

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I regret to hear about your dissatisfaction with our purchase. I have personally notified the district leader that oversees the store in question about this experience, and of your...

request for additional assistance. You can expect to be contacted by them shortly. If you have not heard anything within 72 business hours, please let me know at your earliest convenience so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:  We don't want the funds put  a Gamestop Card we would like the money back. 
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  It is most unfortunate that you have been experiencing so many issues trying to get a resolution to this issue. I have issued a refund for both games and the shipping for those two which...

actually comes to a total $46.35. You might see them as two different credits to your paypal account as I had to adjust those refunds separately. If you would please allow 7-10 business days for that refund to post in accordance with your financial institution. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed this order and show that this order was cancelled due to a payment issue.  We are unable to reinstate this order or match the price due to the issue.If you have...

additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.You keep saying the same thing over and over again.   What have you found so far?  What is the eta for a fix?  Do you even have any clue what is going?   I need something more than "trust us we are working on it"
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, the refund request was processed as of 4/18/17 by an associate here in the corporate office. Please allow 7-10 business days for the refund to post in accordance with...

your financial institution. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted]Thank you so much for clarifying that for me, it is truly appreciated. SKU [redacted] is the product ID for the subscription of the Game Informer Magazine. This subscription is included in the Elite Pro Membership, and makes up half of the price of the Elite Pro Membership, which is $29.99 before tax. The subscription has a value of $15, and may not be cancelled for refund or opted out of from the membership. This information is can found in the Terms and Conditions of the PowerUp Rewards Program, which you can find at: https://login.gamestop.com/Home/Terms. If you do not wish to have this subscription, we can cancel the subscription to prevent it from being mailed/e-mailed, however a refund cannot be provided. If you wish to receive a refund, contacting your local GameStop store to inquire about returning your PowerUp Rewards Elite Pro membership is recommended, however all benefits of the Elite Pro membership will be lost. If you have additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information so we may further assist you.Location of the Store:Date visited Store:Employee You Spoke with:If you have additional questions, I am here for...

you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Gift Card Numbers:If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for...

you.[redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Complaint: [redacted]
I am rejecting this response because:The advertisement did not state the supplies were limited. I feel it should be replaced with a different character. 
Regards,
[redacted]

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company.    We apologize that you received copies of this game in unfavorable conditions. We would very much like to rectify this situation. If you would please visit your local GameStop...

store with the copies you have received in order to return them, we will immediately process a replacement or a refund. The store you go to will need to call their Store Dedicated Hotline for assistance with this. We will also make sure to get in direct contact with the warehouse this will be coming from to guarantee the new copy sends out. The in-store process should only take 20 minutes max unless our call volumes are higher than normal.  The two copies you received will then be returned and one copy will be sent to you as soon as possible. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted] We apologize for the confusion. There was no Revdex.com complaint filed but there was a store issue complaint filed. I was able to locate that and discover that the district leader had attempted to contact you via the phone number provided but it kept stating that it was not a working number. I confirmed that it was the same number as on this complaint. I have reached out to the district leader and asked him to send you an email at the provided hotmail account.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:I want to assure I will not be charged again if you change the order. Given my recent experience I do no have much trust in GameStops business practices. If you can assure I will not be charged again and assure that this Switch bundle with the neon blue/red will ship by the given date, then yes I would like to change orders. I would also like a separate confirmation email of this order if this change is made. Please advise regarding my questions about the charges and shipment time before changing any order. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. A husband, wife, or other family member living at the same house should be able to make a purchase from the Game Stop website without triggering a fraud alert when the address on the credit card matches. Your fraud alert system needs updating. There should be no issues so long as the buyers address matches their account. Are you telling me that in the history of your company parents to do not routinely pay for their kids purchases on your site, while the membership name is in the name of the kid, or other familial scenarios like this? You must be inundated with this issue, if that is the case. How can rejecting customers orders be more profitable than allowing their family, with the same address information, to pay for goods? I get that you have unblocked the account. I'm just trying to figure out how individuals in my house are supposed to place orders without being blocked again. We are a family. We use the same devices. It's going to happen. Address matching should be the ONLY issue when placing an order.
Regards,
[redacted]

Good afternoon, [redacted] I received an update on this shipment, and have been provided a tracking number from [redacted]. Your shipment can be tracked with [redacted] Tracking #[redacted]. Currently, the item is in transit and has an ETA of Tuesday, 12/5/2017. I would like to advise that if it's been past the date and you have not seen the item delivered, then to please let me know at your earliest convenience so that I may assist you further. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,[redacted] [redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Your replacement order is currently packaging for shipment and shall be received with Overnight Shipping.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]