Gamestop, Inc.

Hello [redacted]Unfortunately, the tracking information is not available as these items were shipped via USPS. Please allow a sufficient timeframe for all items to arrive to you. USPS transit time varies. If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that the order was canceled. We do not charge until we ship and therefore no funds would have been collected. Since the wrong email was on the order you...

would not have received the email stating it was canceled.At this time, you will be able to place a new order should you so wish. We apologize for the hassle this might have caused, but rest assured that you will not be out any money because this order was never completed.Should you require any further assistance please reach out to our Guest Care Services line Monday through Saturday, 8am cst to 10 pm cst. Sundays from 8am cst to 8pm cst. That phone number will be [redacted]If you have additional questions, I am here for you.[redacted]|GameStop|ServiceMatters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Store location:Item in question:Any information you can provide will help us resolve this issue.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We have issued a refund as requested and will open an investigation with UPS to locate the missing package. We thank you for making us aware of this situation. Please allow 7-10...

business days for the refund to post in accordance with your financial institution. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have issued a refund for the shipping on this order.  You should see this refund reflected in your account in 3 to 5 business days.If you have additional questions, I am here for...

you. [redacted]

Complaint: [redacted]
I am rejecting this response because: Fine consider it closed and just ignore that you removed 156.99 on a gift card that you emailed to me. Will still continue not to use GameStop for future purchases after this whole instant. Did finally receive my refund after all this time but did not receive my desired outcome.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have reviewed the response made by the business in reference to complaint ID [redacted] and I find this only partially satisfactory. I have not been reached out to by anyone else in the company, and I would like to have email contact with someone please.[redacted]Regards, [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have issued a refund for this order.  Please allow 3 to 5 business days for this to reflect on your account.If you have additional questions, I am here for you. [redacted]...

[redacted] [redacted] [redacted]

Hi [redacted]I'm sorry to hear that you feel this way. If it had been issued from a GameStop retail location or through the GameStop website, we would typically be able to reissue the card as we would have the means to verify the card being purchased and issued. Because this gift card was issued from a third party retailer, and you do not have the gift card number available, we are unable to verify this card so therefore it cannot be reissued and GameStop is not responsible for any lost or stolen gift cards. Should you locate the gift card number, we will be more than willing to review the card and assist further.If you have any additional questions, comments or concerns please feel free to let me know.Best Regards,
[redacted]Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.Unfortunately, I could not locate a transaction with the information provided. I have reached out to the Revdex.com to try to see if a picture was sent with your response but none was located. Would you please reply with an attached copy of the receipt?Thank you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]
I apologize for this poor experience in association with our company.However, we did not receive the screen shot that you sent.If you have additional questions, I am here for you. [redacted]

Hello [redacted] Please provide an actual bank statement that shows the following items: - Transactions that took place before the GameStop transaction. - GameStop transaction.- Overdraft fee charged as a direct result of GameStop's transaction.- Transactions that took place after GameStop transaction. We are unable to accept snippets of statements. If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We have processed your second order successfully and everything has shipped with tracking number [redacted] The order was marked by UPS as delivered as of 12/7/16. Should you require further assistance please do not hesitate to reach out to us. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken to the District manager once again and I was told you were contacted by the store manager and that this issue is resolved.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  In order for our accounting team to investigate this issue we will need you to please provide the following information:Transaction Date:Amount Disputed:Last 4 Digits of Card:If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that you were able to receive your refund via digital gift card and used the funds same day online. The funds were used to purchase network currency...

and there is a remaining balance of $3.28 left on your digital gift card. We thank you for allowing us to resolve this for you.If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    Upon investigation, the order you placed on 12/16/16 was refunded. However, a replacement order was issued as well in error. It is most unfortunate that you had never received...

either of these digital gift cards. I was able to see that both were viable and ready to use but now have been manually debited since you have received a refund.   Our records indicate that a refund was credited to you on 1/25/17 in the amount of $40 to be issued back to the VISA – 1867. If you did not have this card by this date then you will need to contact your financial institution. Your financial institution will be able to locate your refund and disperse the funds to you.   Please contact your financial institution for further investigation. Should the refund not be located by the financial institution, please let us know. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for all of the trouble you've experienced trying to get this resolved and for the delay of your order being shipped. Upon reviewing the issue further I was able to...

determine that there were errors that our Guest Care team made and did not correct, and I cannot apologize enough for us putting you in this sort of position. Please know it was never in our intentions, and that we have addressed those errors to prevent similar incidents such as this from happening with future guest. Unfortunately since the product has already shipped (UPS Tracking #[redacted]), we are unable to expedite the shipment any further. Because of this, and for all of the issues this has caused, I have processed a $25.00 discount on the order to go back to your payment method. You should see a $25.00 credit post back to your account within 3-10 business days, however I would like to advise that if it's been past the provided time frame and you still have not seen it come through, then to please let me know at your earliest convenience so that I can coordinate with your financial institution to ensure those funds are received. If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]
[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have a secure email address for you send these gift cards for us to further investigate.  Please send all gift cards to the following email address.[redacted]If you have additional questions, I am here for you. [redacted]

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I was able to follow up with the district leader regarding this matter and was informed that a refund was able to be provided on 3/11/2018, along with a $25 GameStop gift card. Going...

forward, this issue has been deemed resolved, however if you ever have any additional questions or concerns please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters