Gamestop, Inc.

Dear [redacted],When you're next available, please feel free to give me a call to my direct line at [redacted], EXT. 4118. I will be available in the office until 5PM CST Today. I would love to take ownership of this and assist you further until resolved. I look forward to speaking with you!Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.This issue was created by Gamestop and their response offered no help. I have enclosed a response letter to them. [redacted] Thank you for responding quickly. I wish you had review the case more thoroughly before responding though. You invited me to place a new order, however the item is sold out and has been sold out for almost a year (it sold out shortly after I ordered it back in July of last year). My orders were cancelled by Gamestop. I did not initiate the cancellation. There is no legitimate reason provided by Gamesotp for canceling my order. The limit was placed 10 months AFTER I placed my orders. At the extreme least, Gamestop should have only cancelled 2/3 of my orders to uphold the 1 order per game limit. Despite the issue being entirely created on Gamestop's behalf, your reply offered no compensation such as reinstating one of the orders. If Gamestop is unwilling to fix the issue THEY created, I will continue with my protest.Sincerely,[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have sent this replacement Virtual Card to the requested email.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm so sorry for the frustration this has caused you. Please know it was never in our intentions to cause that or put you in this position. This order has been cancelled, and the...

reason that it had been on hold and eventually cancelled was due to insufficient funds on the gift card. It looks like there were 2 [redacted] orders for $20 PlayStation Network currency, both with the same exact gift card attached to them. The one that was successfully placed and shipped can be referenced under order #8171226171901021. This code was sent to your Gmail. The gift card balance initially had $25 available for use. $20 of it was used to fund order [redacted], and the remaining $5.00 was used to fund a $10 Nintendo eShop code, along with a VISA. The eShop code can be referenced under Order [redacted] If you haven't received the PlayStation Network code that was successfully placed, please let me know and I'll be more than happy to provide that information to you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

[redacted]As discussed over the phone, we will have a full refund issued to you via corporate check. I will make sure I update you with the tracking number once it is available. If you would please allow two weeks for that to ship and be delivered.Looking forward to finally coming to a resolution to this issue. We thank you for your continued patience and appreciate you allowing us to resolve this. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because: please just issue gift card. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have reviewed the response made by the business in reference to complaint ID [redacted] and I find this only partially satisfactory. I have not been reached out to by anyone else in the company, and I would like to have email contact with someone please.[redacted]Regards, [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have taken your complaint into consideration and sent it to our Management Team.If you have additional questions, I am here for you. [redacted]...

[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed your order and have found that this order was placed for two different Harry Potter Games.  Your should have received one copy of Harry Potter and the Half blood...

Prince and one copy of Harry Potter and the Deathly Hallows part 1.  Can you please list the actual movies that were received for this order.  If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Good morning, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. I have personally notified the district leader that oversees the store in question about the incident that has taken place. You can expect to be contacted by them within...

72 hours to discuss the matter further and possible resolutions. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]My apologies for the phone tag, I am happy to know we were finally able to come to a resolution. Thank you for allowing me to work on this with you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   i have received my refund . The manager was great and prompt with resolving this matter. Thanks  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I do find a couple of the statements made to be questionable, as they seem to throw the issue back at me.  I have yet to find on the GameStop site where it is stated the downloaded games will be retrieved via a third-party game portal [redacted].  This lacks transparency to the customer as I believed I would be receiving a license key and the game installer directly from GameStop.  The email I received after purchased directed me to Steam where I attempted to use the key supplied me by GameStop, and it didn't work.  I contacted Steam who stated it was an invalid key and directed me back to GameStop.  Yet, the response I just now received says "the key should have worked".  It did not.The statement at the end of GameStop's response is nothing short of insulting and illustrates that they have not fully read my correspondence.  I was *very* sure of the game I was purchasing - I have the same game for the Wii-U - this is the PC version my son wanted.  The game selection was *not* the issue here - it was GameStop's selling of an invalid license key that is.While I will accept the refund, and thank whomever was able to make it happen, I will no longer look to GameStop for downloadable content; I will purchase directly from Steam or uPlay.  I will warn others of this situation.  This is no different than selling an unusable product and giving the customer a run-around when asking for a refund.
Regards,
[redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for all of the trouble you've experienced trying to get this resolved and for the delay of your order being shipped. Upon reviewing the issue further I was able to...

determine that there were errors that our Guest Care team made and did not correct, and I cannot apologize enough for us putting you in this sort of position. Please know it was never in our intentions, and that we have addressed those errors to prevent similar incidents such as this from happening with future guest. Unfortunately since the product has already shipped (UPS Tracking #[redacted]), we are unable to expedite the shipment any further. Because of this, and for all of the issues this has caused, I have processed a $25.00 discount on the order to go back to your payment method. You should see a $25.00 credit post back to your account within 3-10 business days, however I would like to advise that if it's been past the provided time frame and you still have not seen it come through, then to please let me know at your earliest convenience so that I can coordinate with your financial institution to ensure those funds are received. If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]
[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have a secure email address for you send these gift cards for us to further investigate.  Please send all gift cards to the following email address.[redacted]If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We have processed your second order successfully and everything has shipped with tracking number [redacted] The order was marked by UPS as delivered as of 12/7/16. Should you require further assistance please do not hesitate to reach out to us. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company.   Our PreOrder Payment Policy is covered on our website:  Pre-Orders Payment Processing Your credit card will be charged only when your order is processed. In some cases, we will process your order and authorize your credit card up to 10 days before the release of the product. This allows us to get the product to you faster. If you have additional questions, I am here for you.  [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
The coupon did not work for the item I tried to use it on and every subsequent attempt at purchasing it failed.  Since then the exclusive item is no longer for sale meaning not only did I deal with several issues and could not even purchase the item I wanted but I wasted large amounts of both your and my time in the process.  While this is not your fault I find the outcome unacceptable and will likely never shop with gamestop again and warn others I know against shopping with your company as well as Best Buy has lower rates (guaranteed 20% less on any new title), better customer service response time, and FREE two day shipping on anything I purchase from them.Thank you for your time and trying to help resolve this issue.

Dear [redacted]We would very much like to take your feed back and provide that to the appropriate teams for re-training purposes. We apologize that your wait time on the phone was higher than normal. Due to this time of year being our peak season, our email and call queues experience high traffic. This does not excuse the way you were treated on the phone and e will get your calls pulled for review. Our guests have had the option of adding a Game Play Guarantee on any physical copy of a game that they purchase for some time now. It is very unfortunate that you were not able to add this to your purchase. I was able to locate  your order in question and saw that the refund was successful. We are pleased to see that you were able to get that issue resolved. We thank you for bringing this information to our attention as we are always looking for feedback to better improve and grow in any aspect for our company. If you have additional questions, I am here for you. [redacted]Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed our orders server and do not show a transaction before 7/27/16.  This order that was placed on 7/27/16 is processing correctly and should arrive soon.If you have...

additional questions, I am here for you. [redacted]