Gearbest.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Answer Here]  Gearbest sent me an urgent message and said it now may take up tp 90 days for delivery. They told me to wait another month.  My credit card should have never been charged. Still unable to track the package. [redacted] website only indicates a shipping label was created by Gearbest. Still no phone number given or an offer for a refund after multiple messages requesting one. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Thanks for your feedback.We regret that things do not work well with you.Please kindly note the 45 day money back guarantee relating to RC toy only covers "dead on arrival"instances where the product doesn't work out of box.Customers are advised to contact us immediately at our...

support center for resolution.Please review our warranty and return policy here: [redacted]We are resolving the issue in the gearbest support center for you now.We look forward to hearing from you.Thanks for your understanding and kind cooperation.Best Regards,Gearbest.com

Dear [redacted],We have asked our colleague to process the full refund via [redacted] case.[redacted] needs time to process the order.Could you please help us to wait for the result of [redacted]?Thank you for your kind understanding.Gearbest.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 I can't pay [redacted], they don't have service here.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear David,I want to start by extending our thanks to you for providing your extremely valuable feedback to us.From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.Could you...

please tell us your order number so that we can offer a better solution?We want to say thank you for providing us with important information about your situation. Gearbest.com

Revdex.com:At this time, my complaint, ID [redacted] regarding Gearbest.com has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Dear [redacted],I want to start by extending our thanks to you for providing your extremely valuable feedback to us.We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.We will be in touch with the customer to personally apologize and offer special...

consideration for what was clearly an unacceptable level of service. We can and will do better in the future.Gearbest.com

Dear [redacted],Thank you for your important feedback here.We are sincerely sorry for any inconvenience caused.Please kindly note the precise shipping time can also be affected by factors such as:remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues...

impacting the shipping company. You can refer to this link [redacted]  for details.Gearbest's FAQ : [redacted]We have already sent a message [redacted]  to inform your the refund of this order.Please kindly check and give us a confirmation reply at your early convenience.Thanks for your kind support.Best Regards,Gearbest.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I have attached a clear picture from my credit card statement showing the exact purchase amount of $87.47 being charged to my credit card from GEAR BEST.  It is not my problem as a customer who has clearly paid as per the proof of purchase provided that something went wrong within YOUR system. I clearly have paid for my items and expect them to be shipped to me RUSHED, free of charge. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Thank you for your comment. Gearbest items have varying processing times based on their warehouse location and stock availability.  With some products, you may choose the warehouse option, and may be able to reduce the dispatch time. Please note that each item has its warehouse...

option and dispatch time displayed clearly on the web page. The total time it will take to receive your order will be the dispatch time plus the shipping time. We kindly ask that customers wait patiently for their orders. We have contacted you via our Support Center. Please reply to us there. Many thanks,[redacted]

Dear [redacted],Wearesorrytohearyouarehavingissueswithyourproduct.Pleasenotetha...⇄ />
order number [redacted] you rpovided us is [redacted] you please offer us your correct order number?It starts with [redacted]
Welookforwardtohearingfromyou,Gearbest.com

At this time, I have been contacted directly by Gearbest.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:   They refunded the money into my Gearbest wallet.  I made another purchase and have been waiting almost a month for that...

purchase.  I will consider the issue resolved when I receive my order.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.We have reached out to this customer to personally apologize for what...

happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.Gearbest.com

Dear [redacted],We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.We have reached out to this customer to personally apologize for what...

happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.Gearbest.com

At this time, I have been contacted directly by Gearbest.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:
 They sent me a [redacted] message, they would not contact me by my email. They wrote the first time and said the order was not ready yet...

and it would be a while longer(this is after I asked repeatedly for a refund) after I said no I have asked for a refund they sent another message back asking if I would like a refund to a "GB Wallet", I said absolutely not I have told you I want a refund to original method of payment. Then they sent their last message on January [redacted] at 8:27pm and they stated "  [redacted]" This is the exact text I received I have a copy of it all, I still have Not received my refund. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Antonette M[redacted]

Dear [redacted],Thanks for your reply to us here.We are sorry to hear your are not satisfied with the first reply to this issue.Please kindly note we are paying more attention to this issue and will improve our service in shipping.We have issued a full refund for you on your [redacted] account.Could you please check the refund in your payment account and give us a confirmation reply?We appreciate your understanding and collaboration in this matter.Best RegardsGearbest.com

Dear [redacted],Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.We will send the customer a new ticket.Thank you again for bringing these matters to our...

attention.Gearbest.com

Revdex.com:At this time, my complaint, ID [redacted] regarding Gearbest.com has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Dear [redacted],  Thank you for your message.According to our record, our colleague has refunded you for the order.The refund id is [redacted].Could you please kindly check?Thank you for your understanding. Gearbest.com

Revdex.com:I do not agree of this because of the proof I attached  of fraud when a site states flat rate free shipping I shouldn't be charged shipping when I chose flat rate shipping I want my $21.48 back