Gearbest.com

Revdex.com:At this time, my complaint, ID [redacted] regarding Gearbest.com has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Gearbest.com regarding complaint ID [redacted].I have NOT heard from GEARBEST.com.  I don't want anything to do with this company. I feel that they are a ripoff. The reason I ordered the items  from GEARBEST.com was...

because they had it available to be shipped and delivered before Christmas which didn't happen. This people literally ruined my sons' Christmas. I just need my credit card to be credited and to alert the public about this dishonest company. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.After promising a refund, I had to open & escalate a [redacted] dispute. They then promptly...

returned my money.
Sincerely,
[redacted]

Dear [redacted] ,I want to start by extending our thanks to you for providing your extremely valuable feedback to us.We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.We will be in touch with the customer to personally apologize and offer special...

consideration for what was clearly an unacceptable level of service. We can and will do better in the future.Gearbest.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The product said it was in stock but turns out it was not so your info is not correct, then you had me choose another one that was supposedly in stock, you said that it was replaced and shipped, then you emailed me the next day and said that that was also not in stock and that the oringinal would be shipped from china. So no your website and you do not give the correct info, in fact you lied a couple different times and I have your email responses to prove it. Stop acting like your website had the proper info, when in said you had the product in stock and had estimated delivery times and clearly that was not the case. Even the replacement that was supposedly in stock that you said was replaced turned out to not be in stock. You guys are liars and are trying to blame your sy business practices on your customers lol your a joke! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Gearbest.com regarding complaint ID [redacted].  I have tried several times to contact them by phone but was unable to get through to anyone.  The only email I received was that "your order has shipped." I emailed them...

several times before and asked them to CANCEL  my order but they ignored it and shipped it anyway.  I assume my order that I no longer want is on its way. Their site says it can take up to 30 days.  As you know, I no longer want my order because I ordered from another site when GB told me that they didn't actually have it in stock but their site showed they did. Sincerely,[redacted]

Dear [redacted],Thank you for your response to our previous reply.We are sorry for not responsing timely there.I check we have refunded the payment for you on the payment account.The attachment is for your reference.We kindly advise you check it again in your credit card account.Thank you for your understanding and cooperation.Best Regards, Gearbest.com

Revdex.com:At this time, my complaint, ID [redacted] regarding Gearbest.com has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Dear [redacted],Thank you for your updation.We regret to hear your experience.Please rest assured that we have investigated into the issue.We have contacted you about this in our ticket system. Please reply to us in our ticket system.Thank you for your understanding.Gearbest.com

Dear [redacted],Thank you for youe important feedback.We are sincerely sorry things do not work well with you.At fist, please kindly note we are available 24/7 on the livechat and via the tickets.  We reply to all tickets within 24 hours.We do in fact inspect all items before we ship them....

Unfortunately, from time to time items get damaged during shipping.Kindly refer to our warranty and return policy here: [redacted]We will send a message to well follow this issue with you and offer better resolutions.Please kindly check and give us a confirmation reply as soon as possible.Thanks for your understanding and cooperation.Best Regards, Gearbest.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:They said they would make the refund, but NOTHING HAS HAPPENED!!!! Do they think I'm just going to forget about it?! NO!!!PLEASE push them into refunding my money? 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Gearbest.com has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Gearbest.com has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Dear [redacted],I want  to offer my sincerest apologies to you for the delay of the shipment.Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere...

apologies to the customer.Thank you for your time.Gearbest.com

I received all my items in beautiful condition. I am happy with the purchase the matter has been resolved please close the complaint. ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Gearbest charged my account without my authorization. After I refused to send verification ID and a photo of my credit card my account was charged and the item was shipped. My account has not been refunded the unauthorized charge. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would like documented proof that my package and the contents therein were destroyed by customs or your shipper as you describe.  Without documented proof I cannot accept your response as being legitimate, honest or accurate.  Gearbest continues to try and blame the customer wherever they can.  Please take responsibility for costs associated with doing international business.  Or, don't do business if you cannot import the product!!!Has Gearbest not shipped pocket knives to the US before?  Can Gearbest provide any documentation stating where it was illegal for me to import pocket knives into the US (not switchblades)?  Your response to my complaint says I should check local import laws, which I have.  Can Gearbest show me where my local laws state I've done something wrong?For all I know you shipped me the incorrect order packaged unsafely which forced customs to destroy the contents.  I do not accept your response.  Please explain further so other potential customers can see the depth of Gearbest's distorted reasoning.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I have ordered a Xiaomi Power bank from Gearbest. They had the best price for me back then.
It took a week before they shipped it out, but after that, I received it within 2 weeks in Belgium.
The product itself is very good. And it's original, according to the verification website of the manufacter.
In the meantime, I needed to contact their customer service for a personal question. I quickly got a reply.
I would recommend this shop!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I placed an order for an item 7 weeks ago and still have not received my item despite being immediately charged $300 at the time I placed the order. The item was in stock and I was told that it would arrive in 8-15 business days. It has now been 36 business days. I have sent Gearbest several emails and have always been given false information in addition to 3 bogus tracking numbers. I found Gearbest to be untrustworthy and have illegal business policies. For reference, my order number is [redacted].