Gearbest.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
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[redacted]
Issue has been resolved. Please cancel my complaint. 

Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Gearbest.com has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:I received an email from GearBest.com, they informed me that they would be refunding to my credit card $31.51.  I accepted their offer, just waiting for the refund to be posted to my account. The matter will be resolved when [redacted] notify and a refund is noted on my Credit Card account.complaint ID [redacted]Sincerely,
[redacted]

Dear [redacted],Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.  We need to identify where the disconnect was...

so we may prevent it from happening again.Could you please tell us your order number or tracking number or ticket number so that we can offer a better solution?We value your patronage and wish to continue serving you in the best way possible.Gearbest.com

Dear [redacted] ,I want to start by extending our thanks to you for providing your extremely valuable feedback to us.We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.We will be in touch with the customer to personally apologize and offer...

special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.Gearbest.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 They are still refusing to give me my refund. They want me to wait another 15 days because they claim the product has been shipped out but they have yet to show me any proof. I've been waiting a month now. I do not want to wait another 15 days. I just want my money back.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The cheapest and reliable than all.
I have often get items from them and I have stayed Delighted!
They have the best prices on products and after sale is flawless.
Last order are [redacted] and received quick and hassle.
Excellent choice!

I ordered a hover board at the first of February. Their advertisement stated that it ships within 3 days. They received my payment but needed me to do a standard anti-fraud check on my information. I gave them that information the following day. I have sent several messages to their support center and finally received one 2 weeks ago stating that the order was processed and they would send me tracking information. I still have not received any tracking info and I have called their phone number several times within the last three days and no one answers. The first few times the phone was never answered then I later got a recording saying "please call again". Now today I get a another recording to "please leave a message" So I did. We will see if I get any return call back and hopefully good news on my order.
I am worried that this company is a scam. They have my money but I can't get any help to check on my order.

Dear [redacted],I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and...

efficiently.Could you reply us in the original ticket?Thank you for your time.Gearbest.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The company has delivered my products after 28 days of ordering. They...

should make it very explicit on their website the their ordering and shipping does not follow US standard of ordering, processing and delivery. The issue can be closed as resolved 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am happy that Gearbest has at least responded and acknowledges they made a mistake, however, they have not done anything to rectify their mistake in terms of a full refund. This is something I am hoping they will accept responsibility for and process a refund. I also hope that their response is meaningful and true and that they will work better in handling returns for their customers in the future.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I use the services GearBest already half a year.
Pleasantly the support service surprises - answers are accurate, exact, useful.
All goods that I ordered, were shipped within 2-3 days. Some and on the same day.
All of them work without complaints. Though there is also a guarantee :)
Good shop. I recommend.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would like documented proof that my package and the contents therein were destroyed by customs or your shipper as you describe.  Without documented proof I cannot accept your response as being legitimate, honest or accurate.  
Gearbest continues to try and blame the customer wherever they can.  Please take responsibility for costs associated with doing international business.  Or, don't do business if you cannot import the product!!!
Has Gearbest not shipped pocket knives to the US before?  Can Gearbest provide any documentation stating where it was illegal for me to import pocket knives into the US (not switchblades)?  Your response to my complaint says I should check local import laws, which I have.  Can Gearbest show me where my local laws state I've done something wrong?
For all I know you shipped me the incorrect order packaged unsafely which forced customs to destroy the contents.  
I do not accept your response.  Please explain further so other potential customers can see the depth of Gearbest's distorted reasoning.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

nobody contact with me.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear David,I want to start by extending our thanks to you for providing your extremely valuable feedback to us.From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and...

efficiently.Could you please tell us your order number so that we can offer a better solution?We want to say thank you for providing us with important information about your situation. Gearbest.com

Dear [redacted],Thank you for your information.We regret for the inconvenience caused here.Please rest assured that your order has been shipped out on [redacted].Our colleague has explained it to you in our ticket system.Please reply us there.Best regards,Gearbest.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] And [redacted]...

Dear[redacted], Thank you for your important feedback.We are sincerely sorry for any inconvenience caused in this situation. From time to time with thousands of shipments there will be an occasional issue with shipping.For more information of shipping, please kindly check it...

here:[redacted]Here is our warranty policy:[redacted] We have sent a message to well follow up this issue to your email address.Please kindly check and give us a confirmation reply as soon as possible.Thank you for your understanding and cooperation. Best Regards,Gearbest.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.We have reached out to this customer to personally apologize for what...

happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.Gearbest.com