Gearbest.com

Nice online store with cashback points system and full support
Ordered Opus BT-C3100 Intelligent Battery Charger from gearbest, because at that time they had the best price on it. Order was shipped timely through [redacted] and was fastly delivered. The product is great, and the shop as well. Made more orders since that time, and always got original products. Their technical support is ready to solve any problems.

Dear [redacted],I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and...

efficiently.We have sent you an email to yahoo email with a top solution. Could you please check and give us a confirmation back?Thank you for your time.[redacted]

Dear [redacted],Thank your for your valuable feedback.We are sincerely sorry for any inconvenience caused.Please check this link [redacted]   (If there is some problem in receiving the delivery due to Customs)Here is our terms and conditions:...

[redacted]We kindly advise customers check with the local customs to get detailed information of import regulations before placing orders.We have sent a message to well follow up this issue with you.Could you please check and give us a confirmation reply as soon as possible.Thanks for your understanding and cooperation.Best Regards, Gearbest.com

Dear [redacted],Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we...

sell.We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution.  We are committed to assisting every customer at any time. Many thanks. Gearbest.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have been communicating.  I sent two emails last week which were unanswered. I have sent videos and explained as much as I can what's wrong with the drone.Your response is vague.  What is the next step in resolving this? We have sent many emails. I have responded and given you what you requested. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted]
[redacted]
[redacted]
[redacted]This issue can be closed.  They have provided a full refund. Thank you with your help.V/R   [redacted]
Sincerely,
[redacted]

Dear [redacted],Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.We have sent you an email...

to your [redacted] with top solution.Please check and give a confirmation back.Thank you for your time.Gearbest.com

Dear [redacted],
Thank you for your messages.
Actually before this message, we just consulted again with our manager.
We have applied for the rest refund to your [redacted].
Sorry again for the inconvenience.
Our goal here is to exceed our customer's expectations during each shopping.
Have a good day!
Gearbest.com

Revdex.com:At this time, my complaint, ID [redacted] regarding Gearbest.com has been resolved.  [redacted] resolved the issue and a refund was given.
(By clicking "OK", your complaint will be closed...

as Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

received email from them stating they would refund my credit card, waiting for that payment to go through before I am satisfied.  however they stated they are avalible for live chat 24/7 which they are not once you have made a purchase, they are only availible for live chat prior to  purchasing.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 They made this cut and paste response last time. Then talked to me through their ticket system. We came to an agreement, then they backed out of the agreement when the Revdex.com ticket was closed. I do not plan on closing this complaint until they honor their last offer. Otherwise they will make promises for a third time and not back them up. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I find gearbest very well. great items of all kinds, especially from geek in me. prices are very attractive! I recommend gearbest!


je trouve gearbest très bien. grand choix d'articles en tout genre , en particulier pour la part de geek qui est en moi. les prix sont tres attractif! je recommande gearbest

Dear [redacted],Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.We have...

sent you an email to your [redacted] with top solution.Please check and give a confirmation back.Thank you for your time.Gearbest.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would like it know that the company wrote me to say that the reason they asked for this information is because there was trouble with the payment. When I gave proof that there wasn't a problem with the payment, they tried to give me 6 dollars to let it go 
Sincerely,
[redacted]

Dear [redacted],We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.Gearbest.com

At this time, I have been contacted directly by Gearbest.com regarding complaint ID [redacted], however my complaint has NOT been resolved...

because:
They offered what.I thought was.refund.however it.was.for 12.dollars of store credit. I just paid 15$ to habe.them.ship.me.a new product and I paid.over 50 for the.orginal product back.in April. I told them.No that.is ludicrous! Instead of replying to my responses they keot sendinf me measages but ignored every word I said. It ws as if they were just having a discussion with themselves. I have never been so disgusted with a company.in my entire LIFE! THEY SHOULD BE ARRESTED FOR THEFT ABD FRAUD AND HELP ACCOUNTABLE FOR THEIR CRIMES PLAIN AND SIMPLE 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Thank you for your reply.We regret that you are not satisfied with the solution offered.Please  note the availability of the item can be affected by the warehouse option.We have sent a message to follow the issue and offer explanation to you.Please check it and reply to us there.Thank you for cooperation.Gearbest.com

Dear [redacted]Thank you for your message.We have given you a full refund to your paypal account.Suppose you could receive the refund in  a week. If you receive the order later please consider a gift from gearbest.Could you please confirm that you have received this message?Looking forward to...

hearing from you.Thank you for your kind understanding.Best RegardsGearbest Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I made the initial order with my [redacted] card.  I immediately received an email saying the order is postponed until I send photo ID and a photo of my credit card.  I contacted [redacted] and spoke with the fraud department.  They explained that a vendor should verify with the bank and not with me.  They advised me not to send the documentation and cancel the order.  I immediately emailed Gearbest cancelling the order.  I attempted but they do not let you speak to anyone.  Gearbest's reply states that they need photo ID and a picture of my credit card to verify my identity.  If that is true, then when I refused to send the ID and cancelled the order, why did they ship the merchandise?  If they suspected fraud or could not verify an address the order should have remained postponed.  Unless there is another reason for gathering picture ID.  Perhaps fraud?I never agreed to send ID and asked the order be cancelled.  Days after the cancellation and receiving an email that they will respond to my inquiry they charged my account and shipped the merchandise.  This is fraudulent or incompetence.  Either way I would like verification that my account was credited back.  I have been advised by [redacted] fraud department to refuse shipping and return the merchandise to sender.  Thank you,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]