Geek Support Live

Revdex.com
ID# [redacted]
Dear [redacted]:
It is very much possible that someone misrepresented our company to [redacted]  Please be assured that he will not receive any calls from us.  We took his phone number off our data base.
Thank you,
Customer Service
Geek Support Live

Revdex.com
ID#[redacted]
Dear M[redacted]
 
I'm sure this is a case of misunderstanding.  We will contact the customer and resolve this issue.  We also will refund if required.
Sincerely yours,
Customer Service
Geek Support Live

On 10/23/2015 Sam and Terry responded to my phone call and promptly identified the issues that I needed to discuss. In only a few minutes they had corrected the issues that I had and I was most pleased with their knowledge and immediate resolution of my issues.

so far so good

Complaint: [redacted]
I am rejecting this response because:
[redacted]
[redacted]Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]
 
How can they possibly say they have no record of ever calling me I called them back on the number they gave me just to determine whether or not they were a credible business. Obviously I have the records of their calls and I'm glad they alledgedly removed my number. Credible without integrity. I'm saving the recordings I made.

Sincerely,[redacted]

Revdex.comID# [redacted]
Dear [redacted]:
rgb(255, 255, 255);">The phone number mentioned  ###-###-#### does not belong to us and we do not have any records of initiating any calls to Phone: ###-###-####. This looks like a clear case of misrepresenting our company by some other party. 
As a precaution, we have disposed the phone number from our Do Not Call list. Please be assured that they will not receive any calls from us.
Thank you,
Customer Service
Geek Support Live

I really liked the work done on my computer by cyrus
thankyou Geek Support Live for your help..

Revdex.com
ID#[redacted]
Dear [redacted]
background-color: rgb(255, 255, 255);">We offer free computer diagnostics, and there is no obligation. We have added Daytime Phone: ###-###-#### to our Do Not Call list and we assure that [redacted] will not receive any calls from us.
Respectfully yours,
Customer Service
Geek Support Live

Revdex.com 
ID# [redacted]
DEAR [redacted]
THIS PERSONS PHONE NUMBER HAS BEEN REMOVED FROM OUR CALLING LIST....

 
THANK YOU,
CUSTOMER SERVICE
GEEK SUPPORT LIVE

Joy W[redacted], I am well satisfied with the job. Seems to be working good.
Thank you Joy and Geek Support Live.

Revdex.comID# [redacted]
Dear [redacted]
We only offer one time free computer diagnostic...

and one time free computer checkup.  There is no obligation to sign up with us or pay us for free diagnostics.
We have removed this phone number from our calling data base.
Thank you,
Customer Service
Geek Support Live

Complaint: [redacted]
I am rejecting this response because: the sales man/customer service person I dealt with specifically said they were associated with [redacted]. 
Sincerely,
[redacted]

I was very happy with the service and the technicians that helped to make my computer run properly..

very good service by joy w[redacted]

So far the customers service has been very good compared to [redacted].

Revdex.com
ID#[redacted]
Dear...

[redacted]:
Please let this person know that their phone number has been added to our DO NOT CALL LIST.   
Thank you,
Respectfully yours,
Customer Service
Geek Support Live

Your review is right on.

Complaint: [redacted]
I am rejecting this response because: I was told that the company would perform technical analysis and support at no charge, but that after the service was completed, I would have to pay and an invoice was shown on my screen. I could not access my computer during this time. In essence, my computer was held hostage unless I filled out the credit card information on the invoice. Th "technician" said his name was "Phillip" and he was a Windows technician. When I realized that this was a scam, I contacted my personal computer service provider who told me to turn the computer off and bring it to him, which I did. He removed the problem that was blocking my access to my own computer and made sure that it was secure. He advised me to check all my password protected applications to make sure that my data was safe. Basically, I couldn't use my own computer without providing credit card information to this scammer. In order to get my computer working again, I was forced to have this company's software removed by my own computer specialist.
I will not consider this complaint resolved without receiving reimbursement for the cost of recovering my computer: $200.
Sincerely,
[redacted]

I WOULD LIKE TO THANK MR DUNCAN J[redacted] FOR ALL HIS HELP AND KINDNESS, HE IS A VERY NICE PERSON AND VERY KIND TO HELP ME WITH MY COMPUTER. I AM VERY SATISFIED WITH HIM AND THE GEEK SUPPORT LIVE AND WILL TELL ALL MY FRIENDS ABOUT THEM.

I had the same experience from a man who claimed to be from GEEK. He wanted me to log into my computer and he would show me how to fix my errors. I was suspicious of him and told him I was working and did not have time. I asked him how he got my phone number and he said my computer's license number game him my phone number. They are definitely scam artists and I hope someone, somehow, takes care of them.