Geek Support Live

I had the same experience from a man who claimed to be from GEEK. He wanted me to log into my computer and he would show me how to fix my errors. I was suspicious of him and told him I was working and did not have time. I asked him how he got my phone number and he said my computer's license number game him my phone number. They are definitely scam artists and I hope someone, somehow, takes care of them.

Complaint: [redacted]
I am rejecting this response because: I was told that the company would perform technical analysis and support at no charge, but that after the service was completed, I would have to pay and an invoice was shown on my screen. I could not access my computer during this time. In essence, my computer was held hostage unless I filled out the credit card information on the invoice. Th "technician" said his name was "Phillip" and he was a Windows technician. When I realized that this was a scam, I contacted my personal computer service provider who told me to turn the computer off and bring it to him, which I did. He removed the problem that was blocking my access to my own computer and made sure that it was secure. He advised me to check all my password protected applications to make sure that my data was safe. Basically, I couldn't use my own computer without providing credit card information to this scammer. In order to get my computer working again, I was forced to have this company's software removed by my own computer specialist.
I will not consider this complaint resolved without receiving reimbursement for the cost of recovering my computer: $200.
Sincerely,
[redacted]

I WOULD LIKE TO THANK MR DUNCAN J[redacted] FOR ALL HIS HELP AND KINDNESS, HE IS A VERY NICE PERSON AND VERY KIND TO HELP ME WITH MY COMPUTER. I AM VERY SATISFIED WITH HIM AND THE GEEK SUPPORT LIVE AND WILL TELL ALL MY FRIENDS ABOUT THEM.

Revdex.comID# [redacted]
DEAR [redacted]:
THIS PERSON'S PHONE NUMBER WAS REMOVED FROM OUR...

DATA BASE.  AS FOR THE OTHER PARAGRAPH WE ARE LOOKING INTO THIS AND IF IT WAS EVER MENTIONED AS STATED WE WILL TAKE APPROPRIATE ACTION.
THANK YOU,
CUSTOMER SERVICE
GEEK SUPPORT LIVE

Very happy with the service, Joseph B[redacted] did a great job in helping me and informing me. I am not that good with computers.

Dear Madam/Sir:
 
background-color: #ffffff;">We do free computer diagnostics and inform customers about their computer status and then offer our paid service to customers. If they chose to sign up with us, we offer them our plan that best suits their needs. GDOCK is a computer Application that has computer cleaning software, safe remote session software, registry cleaner, temporary file cleaner, computer performance optimizer and defragmenting software. These softwares helps in overall computer safety and optimize its performance. It is not an anti-virus. 
 
This customer was notified that the program they selected was one of our best programs and they opt from paying with their credit card but asked if they could pay the balance with a check which we never received.  
Moreover, we have [redacted] certified and [redacted] Certified Technicians and support genuine windows users. However, we are not part of [redacted].
As customer service is our top priority, we will go ahead and issue $100 refund to Mr [redacted]. He will email him refund receipt once refund is proccessed.
 
Should, you have any further queries, kindly, feel free to comtact us.
 
Thank you again for your understanding.
 
Respectively yours,
 
Customer Service
Geek Support Live

4/25/2014
 
Revdex.com
 
 
DEAR [redacted]
 
CONCERNING THE ABOVE PERSON.  THEIR NAME HAS BEEN REMOVED FROM OUR DO NOT CALL LIST.
 
I WOULD ALSO ADD THAT OUR...

OFFICE CLOSES AT 7 PM EASTHERN TIME AND 8 PM CDT TIME.  OUR CUSTOMER SERVICE IS OPNE 24/7.
 
WE ALSO DO NOT HAVE A OFFICE IN ST KIT?
 
I HOPE THIS TAKES CARE OF THIS ISSUE.
 
THANK YOU,
 
 
RESPECTIFULLY YOURS,
 
CUSTOMER SERVICE
GEEK SUPPORT LIVE

Don W[redacted] was straight forward with his presentation. So happy to have a viable program to keep me safe. Thanks
[redacted]

Complaint: [redacted]
I am rejecting this response because:  
From: [redacted] [mailto:[redacted]] Sent: Wednesday, June 24, 2015 6:00 PMTo: [redacted]Subject: Fwd: #[redacted] - Thank you so much!!!
 
They have started to call me again - twice today!  Please let me know what my next steps should be.
 
Thank you!

Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am still receiving calls from this company from [redacted]. This company has not respected my request to cease these harassing calls. The sales people or person, as it is always a similar Eastern Idian accented male, have been rude and unsympathetic to my request to stop calling. Today 1/26/2016 I have received six calls between 11:46 am and 6:21pm EST. 
Please help
Sincerely,
[redacted]

Revdex.comID#[redacted]
Dear [redacted]:
We have added 
cursor: pointer; font-family: Arial, sans-serif; font-size: 13.3333px; font-weight: normal; background-color: rgb(255, 255, 255);">tel:[redacted] to our Do Not Call list. 
Respectfully yours,
Customer Service
Geek Support Live

Revdex.comID#[redacted]
Dear [redacted]:
We removed this phone number from our data...

base.
Thank you,
Customer Service
Geek Support Live

Revdex.comID#[redacted]
Dear [redacted]:  Our company doesn't make cold calls.  We have disposed the phone number ###-###-#### from our DO NOT CALL LIST as a...

precaution.  However, we have not made any calls to this number mentioned.
Respectfully yours,
Customer Service
Geek Support Live

helped me with updates I was not aware of.

Geek Support has given excellent service always
Micheal C[redacted] was very supportive and profssional

Complaint: [redacted]
I am rejecting this response because:
I continue to receive these phone calls from a number of different phone numbers
Each time I receive the phone calls, they caller identifies themselves as being from Geek Support
 
Sincerely,
[redacted]

Revdex.comID# [redacted]
One time computer diagnostics and cleaning is free of cost. Our Sr. Technician will contact [redacted] and do the needful without any...

fees.
Thank you,
Customer Service
Geek Support Live

I had a very good experience with the tech named Ben P[redacted] and phillip A[redacted] from geek support . he has assured me that everything will be ok . there is no charge today for the correction or protection of this computer . for I am without funds today. geek support is really helpful and yes I would recommend them

I felt that the that help me,Matt H[redacted] and J[redacted] were very patient and explained the process very well.

This is not a legitimate business.
They constantly call my home phone claiming that they are receiving an error message from my anti virus software that it is out of date. I knew immediately that this was not true since I do not register anything under my home phone number and I had recently renewed my subscription to my anti virus software.
After every phone call I have asked to be placed on a do not call list which they refuse to do.