Geek Support Live

Complaint: [redacted]I am rejecting this response because:
1) That is absolutely not how the caller introduced the call. As I said, the call was introduced as "This is [redacted] support services" and at no point was "Geek Support Live" mentioned until much later in the call when--because I believed that the caller was intentionally misrepresenting themselves as a [redacted] representative--I prompted the caller to identify what company she actually represented. There are many other consumers (as you can see via a quick and casual web search, or looking at other complaints here) suggesting that this company is probably a "[redacted] scam" and that they are misrepresenting themselves as [redacted] when they are not. In fact, even a strict "AND"-style search with "geek support live" and "claimed they were from [redacted]" in quotes has some results, so other consumers also clearly believe that the business is claiming to be from [redacted]. I believe they are intentionally misrepresenting the identity of their business, as part of what is commonly referred to as a "[redacted] scam". As such, an internal investigation is unlikely to resolve anything. 
2) Many, many, many, many, MANY companies offer a "free service" as the initial part of a sales presentation, only to follow it with asking for a the consumer to pay a fee for an additional service. This is called the "foot-in-the-door" technique, and has been well known to the public since the 1960s. To say there are no other companies that do this is ridiculous. Further, it is painfully easy to search the web for the phrase "[redacted] scam" and find that other businesses have existed following PRECISELY this pattern: "Free diagnostic tests" after misrepresenting themselves as [redacted], and then asking for a fee to use tech support services. So to deny that other businesses offer these "free diagnostic tests" is completely bizarre and ridiculous. 
Regardless, my point is still precisely that this was part of a sales presentation and should have been identified as such. You cannot simply refuse to follow federal regulations by refusing to identify sales calls as "sales calls". It is irrelevant whether your existing customers are happy. You cannot make new sales calls to individuals who are on the Do-Not-Call Registry, identifying your business as "[redacted] support services" instead of "Geek Support Live", then offering "free diagnostic tests", and then when asked if the call is a sales call, saying "no, this is not a sales call, because the tests are free". That is a sales call, because the goal of the call is to lead (eventually) to a sale.
Your response completely ignores this aspect of my complaint. Your business cannot pretend that your business is exempt from federal telemarketing regulations because your initial offering is free, and only later followed by the rest of the sales presentation.
You say you offer "free diagnostic tests" but I suspect they are not particularly diagnostic. They are more likely misleading in nature, such as having consumers load event viewer--"eventvwr"--and scaring them by demonstrating that they have numerous errors in their logs. The claims surrounding the tests make their nature more suspicious: The caller said that she could detect trojan viruses on my computer over the phone using simple techniques that she could guide me through but that major brand-name anti-virus programs wouldn't be able to protect me from those same viruses. That seems unlikely at best. If there was a simple technique that could do that, then the major brand-name anti-virus companies would be able to exploit those techniques to identify the viruses and the protect my computer from them. 
I have, on that note, now filed two complaints with the FTC as well as my complaint here. 
First, I have filed a Do-Not-Call Registry violation, as my number is on the registry and your business ignored that. 
Second, I filed an additional complaint with the FTC regarding the fact that this business is misrepresenting the identity of the business and that they are not identifying sales calls as "sales calls" when specifically asked. I hope other consumers do the same.
Meanwhile, the business's response is inadequate. An internal investigation is unlikely to change anything, and they ignored most of my complaint. I believe some external force will likely need to step in in order to change the structure of this business, since my complaint can probably only be resolved if the fundamental nature of this company is altered.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: The contact numbers...

provided in this response were not provided to me at the time of service, just the ones that didn't work or kept me on permanent hold.  Now, post filing a complaint, they suddenly provide new contact numbers? As previously stated, service was not provided. No improvement in PC function. No Web Root security software. I do not wish to deal with these people anymore. Note all their other Revdex.com complaints. I just want refund.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Removing my phone number from the database doesn't prevent these unethical tactics for sales to be used against...

unsuspecting people who are not tech savvy. An investigation into their sales practices should be reviewed.
Sincerely,
[redacted]

The work he said he was going is fine with me and he was upfront with what had to be done. thank you

joseph b[redacted] has help me ms. m[redacted] very well I would give geek support a very good rating

very fast getting computer up & running ,with security in place. ech Joseph B[redacted] very courteous & knowledgable.

excellent services

Revdex.comID# [redacted]
Dear [redacted]:
We have removed this person's phone number from our...

data base and we assure if this person receives calls it wouldn't be from our company.
Respectfully yours,
Customer Service
Geek Support Live

I want to commend the work of the Geek tech team and Mr Joseph B[redacted] for their fixing of a very complicated computer problem There were multiple problems that required a great deal of repairs. They were diligent and very competent in their knowledge of the Windows 10 operating system.

Revdex.comID#[redacted]Dear [redacted]:Kindly, call our customer service for service cancellation and we shall be happy to assist you.Respectfully yours,Customer ServiceGeek Support Live

Revdex.comID#[redacted]Dear [redacted]:We have no record of calling Daytime Phone: ###-###-#### and its not there in our database as well. However as a precautionary measure, the number has been added to our Do Not Call list. Respectfully yours,Customer ServiceGeek Support Live

Took up too much time.

Revdex.com
[redacted]
PLEASE INFORM MR PAQUETTE THAT HIS REFUND WAS REFUNDED A WHILE BACK AND IF THEIR IS A PROBLEM TO CONTACT HIS BANK BECAUSE THE FUNDS WERE TAKEN FROM OUR COMPANY.
THANKS
CUSTOMER SERVICE
GEEK SUPPORT LIVE

Revdex.comID#[redacted]
Dear [redacted]:
background-color: rgb(255, 255, 255);">We have added Daytime Phone: ###-###-####
Evening Phone: ###-###-#### to our Do Not Call list.  They will not hear from our company again.
Respectfully yours,
Customer Service
Geek Support Live

Revdex.com
ID#[redacted]
DEAR [redacted]::
THIS PERSON'S PHONE NUMBER HAS BEEN REMOVED FROM OUR DATA BASE.
THANK...

YOU,
CUSTOMER SERVICE
GEEK SUPPORT LIVE

Revdex.comID#[redacted]
Dear [redacted]:
We have added this number to our Do Not Call List....

 We apologize for any inconvenience caused.
Sincerely yours,
Customer Service
Geek Support Live

Sarina C[redacted] has been very helpful explaining the issue I had. She has cleaned my computer and once again explained the process. Very professional and helpful. Thank You.
Regards,
[redacted] .

Joseph B[redacted] has been extremely helpful in explaining everything to me and in resolving my problems. This also includes the setup of my laptop computer.

Revdex.com
ID#[redacted]
Dear [redacted]:
We can only help someone if they call our numbers that are submitted to them and its the same numbers we have had for over 4 years.  If anyone ask for help or assistance we only use these numbers and we have many technicians willing to assist them.
We also send everyone a brochure and welcome letter with the same numbers printed on each package.  I can only say we can't please the world but we do please thousands of customers with very little problems.  i can only reiterate FOR REFUND KINDLY CALL THE SAME NUMBERS GIVEN AND WE WILL HELP YOU.  
Respectfully yours,
Customer Service 
Geek Support Live

Complaint: [redacted]
I am rejecting this response because: The payment made was processed by the same person that charged me additional monies. The business takes no responsibility but there is a connection between the business and the employee who somehow was able to contact me as a result of my association with the business. At the point that my [redacted] charge could not allegedly be processed additional payments were made via money gram and or [redacted], only to find out later the charge to [redacted] had gone through.
I have only been contacted by one person representing the business through telephone solicitation. The business claims it does not operate in this manner. I fail to understand how a charge was made and processed by the same person and the business has record of the transaction but not of the employee. It is obvious that I have been swindled, but someone at the business is supplying customer information to an outside source that hold people and their computers hostage until payments are made. I feel very strongly that my complaint does not stand alone.  
Sincerely,
[redacted]