Geek Support Live

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Terry did great for me and thank you very much

Revdex.comID# [redacted]Dear [redacted]We have added phone number ###-###-#### to our DO NOT CALL LIST.  Customer will not receive any call from us.Respectfully yours,Customer ServiceGeek Support Live

Complaint: [redacted]
I am rejecting this response because: This complaint was 6 months ago and was closed - they never fixed my initial issues and continued to harass me with phone calls. I have located another company to support my computer.  Please have them remove my phone number from thier list and or database. I consider this case closed.
Sincerely,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: This company did call me unsolicited, misrepresented themselves, and tricked me into allowing them to remote into my computer. I did have some doubts but I was told over and over again that my computer sent a report to them about viruses found on my computer. After they were not able to prove they were with [redacted], a sale-lady name Pauline then provided me what she called their certificates as proof that they were a real company. I asked why [redacted] name was not on there and was told they are a subsidiary. I asked why the paperwork did not say that? Pauline then proceeded to tell me what a great offer she was providing me and she did type a document in Notepad. I did not save after booting her from my computer and contacting Revdex.com.I received many calls from this company coming from an unknown number. I have provided a screenshot of all the unknown calls that came after I hung up. After not responding to any of those unknown calls Pauline then called me from a [redacted] number. That number was ###-###-####. My cousin [redacted] was present for that last harassing conversation and hear Pauline price go from $600 down to $300 as she tried to convince me that what they were offering was a good deal. My cousin can be reached at ###-###-#### or [email protected] Again I have included the screenshot and the alleged certificate. Unfortunately the notepad document could not be recovered. 
Sincerely,
[redacted]

Revdex.comID#[redacted]Dear [redacted]:After the work is done on customer's computer, if there is still some issues on the computer, customer can always call us and our technician will be happy to work on the computer again. However, for any reason should, customer want to cancel the support plan, they can get...

it cancelled by calling us. We request customer to call the number that she has been provided by our technician.Respectfully yours,Customer ServiceGeek Support Live

Complaint: [redacted]
I am rejecting this response because:
I never contacted these peopleor went on lineBefore 8/17 I never knew who this Geek Support Live was.Again we both thought they were from [redacted] and was told [redacted] uses their services.  Thinking that all along.Near the end of all this I was told to get an envelope and mail them a check NOW.  Could of stopped that sooner.  They were tossing me from one phone person the next when I said I was leaving they would yell no wait.Being asked my age and why I don't have the money.Again if they have $400.00 of mine they need to return that plus $1500.00 for harassment and duress.  Do that case closed. From Monday until now I have already spent to much time on this.
Sincerely,
[redacted]

Revdex.comID#[redacted]Dear [redacted]:We have added tel:[redacted] to our Do Not Call list. Respectfully yours,Customer ServiceGeek Support Live

excellent technical support by Joseph B***--GEEK SUPPORT
SERVICES ARE EXCELLENT AND PROMPT
I AM HAPPY THAT I AM PART OF THEM. I WILL RECOMMEND OTHERS

I was very satisfied with the work was skeptical at first not sure if this was a legit company.
Glad I received the call didn't know I had all those viruses in my computer and that it was hacked. Joseph B[redacted] was very well knowledge. I thank him as well.

yes I was happy with service

I am happy with the work that has been done to clear up any technical problems that I have. I would recommend this to my friends.

Revdex.com
ID#[redacted]
Dear [redacted]
We have already shipped The Disc to below mentioned address:
[redacted]
For some reasons if you still haven't received it, kindly, let us know, so, that we can send again or help upgrade online.
Respectfully yours,
Customer Service
Geek Support Live

very pleased with service

Revdex.comID#[redacted]Dear [redacted]:We have issued a $[redacted] refund to this customer.  Check number [redacted].  They should receive it shortly.After a long investigation its not our fault or the customers fault.  I want to explain very briefly that when this customer paid with her credit...

card and after many calls with her issues our staff who were notified it was impossible to help because we closed down this merchant account and once that's done no one can reissue a refund.We are sorry it took so long to clear this matter up but she can be assured we receive many who ask for refunds after we help them to take care of their computers, so without going into a long discussion, if she wants us to help in the future we will be happy to do so.Thank you for your patience.Respectfully yours,Customer ServiceGeek Support Live

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted]On July 7 Mr. [redacted] did not receive a call from us...

but from someone with an intention to dupe him by making false statements. First, we never ask for banking information over the phone, secondly, we are not shutting down and thirdly, we did not charge $293 t[redacted]s. He has been misled by someone else for which we are not responsible. We ask our customers to never let any unknown person get on their computer online and call us when they need support, however, [redacted]s seems to have given access and thus, got duped. Moreover, we had already issued a refund of $200. We request [redacted] to contact our customer service toll free at [redacted] and we shall be happy to go over his account with us. Sincerely yours,Customer ServiceGeek Support Live

Michael was very business like, spoke clearly, slowed down his rate of speech when asked.

Revdex.comID#[redacted]
Dear [redacted]:
background-color: rgb(255, 255, 255);">We have no records of calling phone number ###-###-#### and phone number ###-###-#### does not belong to us. However, as a precautionary measures, we have added the phone number ###-###-#### to our Do Not Call List.
Respectfully yours,
Customer Service
Geek Support Live

I have found Geek to be very supportive, excellent and very professional
There team is very polite.