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Global Love Care

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Global Love Care Reviews (194)

Tracking information is provided to customers per request if its availableTracking information is only available when a package is ready to ship or has already shippedOur records show the customers package was delivered and signed for on Mon 10:am

Dear [redacted] , Please allow me to introduce myself, my name is Vanessa C [redacted] and I work for Michael Kors Consumer SupportI attempted to reach you by phone but it was unsuccessfulI have been made aware of the issues that you are having with your collection handbagI would be happy to help resolve this issue for youPlease refer to the enclosed return prepaid labelI sincerely apologize for the inconvenience that this issue has caused youDue to the delay and inconvenience once I verify that the handbag is on its way to our facility I will provide you with a $virtual gift card for the value of the handbagPlease be advised the virtual gift card can be used at any Michael Kors Collection, Lifestyle or Outlet store or online at [redacted] If you have any issues receiving it please feel free to let me knowIf you have any questions or concerns please feel free to reach out to me via email or phoneMy business hours are Monday through Friday from 8AM to 5PM Eastern Time Kind Regards, Vanessa C***Consumer Support Coordinator MICHAEL KORS [redacted] *** [redacted] ***

We’ve attempted to contact this customer ( [redacted] ) on Friday (615) at 3.54pm but without any successWe were able to leave a voicemail for the customer to call us directly and speak to a gentleman called [redacted] *** [redacted] is aware of the issue and has been advised to assist the customer reach a resolutionMy office only received the Revdex.com letter on Friday (615), hence the lag time from when you sent the letter on [redacted] June to when we were able to contact the customerIf you have any further questions please do not hesitate to contact me [redacted] MICHAEL KORS [redacted] *** [redacted] ***

We apologize for any inconvenienceUnfortunately balding hair calf is not considered a defectHair calf will shed as it is a natural product and not syntheticHowever, it will last longer if the product is handled with careAny type of rubbing can cause shedding to occur more quicklyShedding is a natural feature of the material, and it is inevitable that it will happen over timeFor this reason it is not considered a defect

Please note based on our records, replacement straps were available and were shipped to the customer as of We do not offer expedited shipping for replacement partsWe ask for customers to allow to business days for shipping

Refund was issued on Customer has been contacted and has confirmed receipt of funds

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Their response is just letting me provide them again the order number for the missing handbag (on Dec **, 2016)I provide those numbers but still did not receive any further (or real) response from them up to now In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

Please note, our watch department has confirmed, as of we are currently still waiting for the return of the watchThe customer was provided with a *** Shipping label and it has not been usedOnce the item has been received, a refund will be issued for the amount paid

At this time, I have been contacted directly by Michael Kors regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] They have not changed their deceptive consumer practice regarding on -line shopping and sale itemsYou have to open their policy to be informed regarding their no return, no exchange policy on sale itemsNowhere during the purchase process do they inform you that this is a "final sale" item I do not believe this is standard practice as this is the first time I have ever experienced thisThey offered to make a "one time only" special exception and let me exchange the item but I refused as I said I was more interested in them making their return policy more transparent to the consumerEven the sales slip that accompanied the item did not say final saleI informed them that I would not shop at Michael Kors any longer but if I wanted to purchase any of their items I would instead do it at a [redacted] or [redacted] where you can return sale items [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

*Please be advised we are currently looking into this matterThe customer will be contacted directly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is the same solution to the issue as I had received from the MK Customer Service Department It is not acceptable in my case In all my communications through email with the Customer Service Deptno one ever suggested I return the boots to the store After being told to ship the boots back to MK and doing so and then having them offer up the MK gift card, I asked for the boots to be returned to me The [redacted] store has offered to accept the boots for return as long as they are in their original box I could never get a straight answer from the MK [redacted] as to whether or not they were willing to return the boots to me At that point she would not accept calls from me I would still either like a check for the cost of the defective boots (including the tax) and the shipping expense Or as another less desirable option, I would the boots returned to me in the original box which they were sent in These MK boots have cost me so much money, time and aggravation that I believe I am justified in receiving a decent resolution to this issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] No, you are not standing behind your product, as you are mentioning your "limited warranty" however my issue seems to not qualify for it, even though it was purchased within the one year you stateYou just have a warranty, but seem to select who qualifies for it and who doesn't, which is not the way (or any way) to stand by your productYou just say you have a warranty, and then decide if you want to honor it or notBottomline is, you have a very unsatisfied consumer here, with proof of a bad quality of your product, and are CHOOSING not to honor your quality promise and make things rightAn honorable company that stands by their products makes every effort to correct any issues a consumer has had with their product - you have done zero attempts to make this situation rightThat is very disappointing from a customer and consumer stand point In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I have not heard from Michael Kors since reporting this either by phone, email, or letter Nothing has been done on their part as of yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Please be advised we have reached out to [redacted] on 8/ [redacted] and offered to allow an exception to our policyThe customer may return the sandals to our offices and in return we will send her a $Michael Kors virtual gift card as reimbursementThe consumer accepted our offer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I keep calling and emailing customer service and they keep saying there is nothing they can do about itIt says they are looking into it, but I do not trust that they will actually do anything and have not been contacted directly by corporate or Silvia yetPlease keep this complaint open until they have actually taken steps to resolve this unethical business practiceThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We are truly sorry for the inconveniencePlease be advised we are currently looking into this matterThe customer will be contacted directly

We apologize for any inconvenienceOur records show the customer was issued a refund on

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The busniess thinks that my handbag is wear and I do not agree my bag is in brand new condition and is a months old not years Michael Kors made one exchange with a purse of my choice and upon delivery the lock was damaged and scratched so I than contacted Randell d and he did an exchange with a gift card it was all reguarding one item also I spoke to management at the jersey gardens outlet store upon using my gift card to discuss the item I was going to purchase and they said the Hamilton purse that I decided to purchase was not going to slouch and bend fully over so I purchased that item and left the store only to run into the same issue with the defected material the whole bag bends and slouches to a close position and I'm not happy about this situation Randall d will not do an exchange to accommodate me as being a value customer with Michael Kors not to mention it took me months to get a hold of Michael Kors because they were switching phone serves so I had to make a state complaint with my first exchange just to get a call backI'm extremely unhappy with this item In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

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Address: 204 5222 130 Ave SE, Calgary, Alberta, Canada, T2Z 0G4

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