Global Love Care

Since the initial complaint on 8/**/16, we were able to locate an exact replacement for the customer and have since placed an order for the item (Order placed 8/**/16). We apologize for any inconvenience this may have caused the customer.

The call center has reached out and made contact with the customer. They've asked for the customer to send in the shoes for a warranty determination. Once the shoes have been inspected the customer will be contacted for a resolution.

We apologize for any inconvenience. Our records show the customer was issued a refund on 3/**/17.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I did tried to contact them several times before having to issue a Revdex.com complaint because all I would hear is that I would be contacted and it never happened, I have phone records and everything. I did received an email a week ago about them sending a replacement, however im still waiting on tracking number so that im able to track the package this time myself.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],   In response to Revdex.com ID [redacted], please be advised that on 7/**/15, per the consumer’s request, we have offered the consumer a prepaid shipping label to enable her to return her order [redacted]. We are considering this complaint resolve. Please let me know if you require additional information.   Regards,   Juliana T[redacted] Operations Manager, Consumer Support   [redacted]
 
[redacted]
      [redacted]

Revdex.com - Please be advised we have identified a systemic issue where some refunds for returns had been rejected by the processing banks. We had submitted a request to send out a physical check to the customer for the refund. This check should have already arrived therefore we are working with our sales...

audit departments to get details confirming the check was sent out to the customer. We will provide updates as they are available. thank you.

Please be advised we have determined we have fulfilled the order within the our estimated delivery time frame. The customer placed an order on 3/** and [redacted] tracking, [redacted], shows delivery on 4/*, well within the 2-10 business days offered for ground shipping. For additional...

information regarding our shipping times please refer to our FAQ section found at [redacted]. In addition, per our posted policy, once an order is submitted we are unable to make changes to the order. Please let us know if you have any questions. 







Read More Customer Complaints:

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been...

resolved because:

[Your Answer Here]
 They wanted to send me only a gift card, but they do not want to deal with my poor shoes. I am of course not satisfied.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].Sincerely,[redacted]

Please close this is a waste of time. I will NEVER SHOP AT MICHAEL KORS AGAIN.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]More **  It came from [redacted]. I just got another one yesterday 12/**/2016. This company has numerous complaints all over the internet including illegal emails & text messages. which I have gotten both.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

*Please be advised we are currently looking into this matter, and will contact the customer directly.

An attempt to contact the customer was made on November **, 2016 10:36 AM, with no success. Please note, regarding spam text messages. We do understand and apologize for the inconvenience.   Please be advised, Michael Kors does not send text messages. Please check the web address that is...

sending the text messages and you will find that it is not coming from our website.     Michael Kors works with customs authorities, law enforcement and legal representatives globally in an effort to find and stop the sale of counterfeit Michael Kors product, both online and offline.   To avoid the risk of purchasing counterfeit product, we recommend buying directly from our official website, [redacted], at a Michael Kors retail store, or a reputable department or specialty retailer or e-tailer.   If you have any questions or require additional assistance, simply reply to this email or contact us by phone at [redacted] seven days a week, 8am to 1am, EST.

At this time, I have been contacted directly by Michael Kors regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 The business has contacted me and agreed to give me a refund. I have to mail my watch back to them.  And the check...

will be sent in 2-4 weeks.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our handbags are covered by a one year limited warranty on manufacturing defects. As per our company policy, all customers must provide some proof of purchase. When this isn’t available we must base the warranty on the inner tag. Based on the information provided by [redacted], the handbag is out...

of warranty by two years. Should [redacted] wish to have the handbag repaired, we would be glad to provide her with information to our repair facility where she can have the handbag repaired at her expense.

Please be advised we are currently looking into this matter and have reached out to the store for assistance. The customer will be contacted directly.

After reviewing the customers online order, our records show the purchased item was delivered via [redacted] to her door on 5/**/17 1:14pm. Customer claimed to have not received her order so a lost package claims has been made with [redacted]. A refund was issued on 5/**/17 12:07 PM for the amount paid of...

$153.18.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]