Global Love Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is not an acceptable answer from a business that claims to be high quality and certainly charges as suchThis is the material you use, and you should stand by it and how long it lastsI was given this gift last April, which means that byy the time I contacted your customer service team it should, according t your policy, still be under "warranty"So now, not only it's not a defect and you Cabot back up your quality, but you are also saying that it could deteriorate faster siento the material and use. These are the answers I have received so far from your company, none which attempt to address the unsatisfactory situation for one of your customers: it is not a defect because the material is prone to scalp, and even though you offer a "limited" one year warranty, you are claiming it is not under warranty even though it was a gift given less than a year ago from the first contact with youIt seems like instead of looking after your customers to ensure the high amount of money spent on your products is worth and they are satisfies, you keep fishing for reasons not to back up your product. this is a very not customer oriented approach and response, and it says a lot about your brand and your customer service and policyI would like to continue to escalate this issue until your quality and response matches your quality and customer service so called policy,since so gas it has not.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We sincerely apologize for the inconvenienceThe customer was misinformed regarding the status of her handbag when she initially contacted our officeThe customer had another ticket created where all the information was inputted the day the bag was receivedThe customers handbag was inspected on 12/*/Having noticed our error, we emailed the customer on1/**/issuing her a virtual gift card and providing her with a replacement list to select a replacement fromThe customer has since provided her selection and an order was placed today 1/**/

Our records show an attempt to contact the customer was made on 7/** and 7/** with no return communicationWe are currently still awaiting on a call back in order to resolve this matter

Please be advised our records do not match the customers concernsWe have been working with the customer since receiving her handbag in November We have been in communication with the customer several time in an effort to offer a replacementA selection was made and a replacement order was
placed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have sent this handbag to them times previously with nothing doneThey said that it couldn't be repaired in January and had me send the bag to them more times without repairing or replacing the handbag which is under warrantyI have attached the the email I responded to them with and cc'd Revdex.com as wellI am requesting that they just replace the bag since they have determined previously that it can NOT be repairedPlease advise me of the next step. Thank you for your assistance, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I received merchandise today 1-*-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and will await a response
from Michael KorsI have attached the documentation that I sent to then in December.
Sincerely,
*** ***

Good afternoon, This is in reference to Case number ***This is to inform you this customers issue was addressed and taken care of on 11/**/A new coat was purchased for *** *** in order to replace her previous oneThis case is closed Best Regards, Cynthia S*** Sr
Consumer Support Coordinator MICHAEL K*** * *** ***
*** ***
*** *** ** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
becauseI didn't received any email from Michael kors yet not an answer from them to known if I will receiving the right hand bag or not hope they answer to my complain and I get the right hand bag that is in the picture to contact me please only by email. thank you astrid santos
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Michael Kors regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, the length of time I had to take, the number of people I had to talk to, and the number of locations I had to physically visit in order to finally get a resolution to this simple problem are completely unacceptableIn my complaint I stated that I was still awaiting the phone call I was promised from *** ***It has now been weeks and I have yet to hear back from her, despite her promise to contact me, and numerous messages left for her.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedAlthough I have not received the item as stated and I am still waiting, I am hopeful they will follow through on their endThank you for you help
Sincerely,
*** ***

Revdex.com:Further to my initial complaint listed yesterday, I have since had correspondence with Joao P*** from Europe MK Customer Services, (please see attached email) who has agreed for a partial refund for me to get the handbag repaired elsewhere
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello [redacted], Thank you for your patience with our warranty process. So that we can proceed with assisting you with warranty, we're requesting that you please provide us with provide us with clear photos of the damage so we can proceed. Kindly respond with the requested information and...

we'll be in touch with you shortly to confirm the next steps in our warranty process. If you have any questions or require additional assistance, simply reply to this email or contact us by phone at [redacted]. Have a jet set day! Minolta W.Client Support AnalystMICHAEL KORST: [redacted]E: [redacted]

Refund was
issued on 8/**/16. Customer has been contacted and has confirmed receipt of
funds.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:
...


Their response is just letting me provide them again the order number for the missing handbag (on Dec **, 2016). I provide those numbers but still did not receive any further (or real) response from them up to now.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tracking information is provided to customers per request if its available. Tracking information is only available when a package is ready to ship or has already shipped. Our records show the customers package was delivered and signed for on Mon 2/**/2016 10:42 am.

At this time, I have been contacted directly by Michael Kors regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 They have not changed their deceptive consumer practice regarding  on -line shopping and sale items. You have to...

open their policy to be informed regarding their no return, no exchange policy on sale items. Nowhere during the purchase process do they inform you that this is a "final sale" item.  i do not believe this is standard practice as this is the first time I have ever experienced this. They offered to make a "one time only" special exception and let me exchange the item but I refused as I said I was more interested in them making their return policy more transparent to the consumer. Even the sales slip that accompanied the item did not say final sale. I informed them that I would not shop at Michael Kors any longer but if I wanted to purchase any of their items I would instead do it at a [redacted] or [redacted] where you can return sale items.
 
 [redacted] [redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted directly by Michael Kors regarding complaint ID [redacted], however my complaint has NOT been resolved because. The business NEVER contacted me in regards to the claim BUT I was able to find a supervisor to work with.  I am waiting for a response and...

expect one this week.  This issue is NOT yet resolved.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]