Global Love Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
...


 This is the second complaint with Revdex.com. The first was closed after Michael Kors said they would reach out to me to resolve the issue. MK did in fact reach out (ticket #[redacted]) and sent me a shipping label to send them my defective handbag that had been repaired twice and still was not functioning. Using the label I shipped my handbag to MK. I was told it takes 3-5 days to inspect the bag. The bag was delivered to MK on Dec. [redacted] yet when I reach out to Michael Kors to find out the status, they give me zero information. In fact, there is no record that they even have the handbag. I has been OVER a month and this company has made no effort to resolve this issue. They have sent me generic 'cut and paste' responses to my emails. I have even contacted them via Facebook and was told someone would get back to me. I have received not even a voicemail! Now I have no bag AND no answers! I am livid. Worst customer service I have ever received which is sad because I actually love the brand and have many of their products. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We sincerely apologize for the inconvenience. The customer has been contacted directly by the store in order to resolve this matter.

Please note as per our website (Final Sale Items: We
do not accept returns or exchanges of items purchased on sale at any time. All
swimwear, underwear, altered or custom-made merchandise and sale items are
considered Final Sale.) The items purchased were sales items. Customer
will be...

contacted for more information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. 
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].Sincerely,
[redacted]

At this time, I have been contacted directly by Michael Kors regarding complaint ID [redacted], however my complaint has NOT been resolved because: They have now accepted my return but have not processed a new order yet in which they said they were going to do to make this...

situation acceptable to me.  Sincerely,
[redacted]

Please be advised, we received correspondence in regards to [redacted] claim on 8/**. [redacted] was contacted by Randal D., our corporate Consumer Support Coordinator on 8/** where she was asked to forward detailed photos of her handbag. After her photos were reviewed by our Quality Assurance team...

we made the determination her hand displayed signs of normal wear and tear. On 8/[redacted] was contacted by Randal, where he then explained to her that her item was not deemed defective and why. Prior to the this claim we have made two courtesy exceptions for [redacted] for merchandise that was not deemed defective. We will uphold our determination on this claim. For additional information on our warranty process, please visit [redacted].

Revdex.com:At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted]. I tried to resolve the issue with the business prior to contacting you as well as, prior to filing a complaint. They weren't very helpful at all and the customer service was one of...

the worst I've ever experienced. They told me that since I didn't have proof of purchase from [redacted] that they would have to utilize the date of manufacturing of the product instead of the date of purchase. In that case they informed me that they add on an extra 6 months warranty and to the 1 year warranty that's given at the time of purchase. Even after the additional 6 months they said that I can have them repair the handbag but at my own expense. I stated that I own thousands of dollars in their merchandise and that I was getting ready to purchase another item from them when I noticed my handbags stitching was coming undone at the seam. I explained to the representative I was talking to that in that case, I wouldn't be willing to shop at my favorite designer due to their unwillingness to back up their products in order to satisfy and show consumers that you want to keep their business and provide outstanding customer service. He replied "[redacted] Sincerely, -[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

 The business has made contact via email.  I do not agree with their statement & I am currently waiting on a response. The business stated they had contacted in February with additional forms, but I never received anything.  I have asked them to resend & to let me know how to expect the form.  This issue is active, but NOT resolved.  Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please be advised we have emailed the consumer at the email address provided on the complaint form. We will allow a courtesy exception and accommodate a return of the unused item with the tags and packaging. The customer has been instructed to return the product with the completed return form using...

the prepaid label provided in the original package.

Please be advised we have corrected the item description on our website to reflect the correct measurements of 6.5 inches. As a token of our appreciation for bringing the situation to our attention, we will be sending the customer a $50 virtual gift card to the customer via the email address...

provided on this complaint. Lastly, after review of the representative's interaction, she has been removed from our services.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

*Please be advised we are currently looking into this matter. The customer will be contacted directly. Tell us why here...

Revdex.com:At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].I have also filed a complaint with the NC Attorney Generals Office and noted that I have filed a complaint with NY branch of Revdex.com and not received a response from Michael Kors...

Corporation.Sincerely,[redacted]