Global Love Care

Dear [redacted], Please allow me to introduce myself, my name is Vanessa C[redacted] and I work for Michael Kors Consumer Support. I attempted to reach you by phone but it was unsuccessful. I have been made aware of the issues that you are having with your collection handbag. I would be happy to help resolve this issue for you. Please refer to the enclosed return prepaid label. I sincerely apologize for the inconvenience that this issue has caused you. Due to the delay and inconvenience once I verify that the handbag is on its way to our facility I will provide you with a $995 virtual gift card for the value of the handbag. Please be advised the virtual gift card can be used at any Michael Kors Collection, Lifestyle or Outlet store or online at [redacted]. If you have any issues receiving it please feel free to let me know. If you have any questions or concerns please feel free to reach out to me via email or phone. My business hours are Monday through Friday from 8AM to 5PM Eastern Time.  Kind Regards, Vanessa C[redacted]Consumer Support Coordinator MICHAEL KORS[redacted]

We’ve attempted to contact this customer ([redacted]) on Friday (6/**/15) at 3.54pm but without any success. We were able to leave a voicemail for the...

customer to call us directly and speak to a gentleman called [redacted] is aware of the issue and has been advised to assist the customer reach a resolution. My office only received the Revdex.com letter on Friday (6/**/15), hence the lag time from when you sent the letter on ** June to when we were able to contact the customer. If you have any further questions please do not hesitate to contact me. [redacted] MICHAEL KORS [redacted]

Please note, Michael Kors currently does not provide text services. Any Michael Kors text messages customers receive are not affiliated with Michael Kors and are considered fraudulent advertising. We apologize that any misrepresentation of our name and brand may have caused any inconvenience.

Revdex.com:At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].Sincerely,[redacted]

We are sorry for the inconvenience. Unfortunately the customer stuffed the return into a smaller box that caused deep creases and bends, effectively damaging the product. For this reason we cannot accept it back.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me and the matter has been I would like to thank your company for the assistance you provided. Your service is very efficient and I am glad I heard about your company.thank you million times
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].Sincerely,[redacted]

Please be advised that we have issued the consumer a courtesy pre-paid shipping label to have her product sent to our facilities for warranty consideration. The customer must send her bag with a completed authorization form. The customer may opt to have the bag returned to her if not...

repairable/replaceble by not signing the consent form. If the bag is not repairable we may offer a similar replacement option. As of the current day, we have limited colors and limited quantities of the same bag to replace with. At this point we are awaiting the return of the bag as the tracking number [redacted] for the prepaid label shows no movement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved. Michael Kors refunded my shipping money, and I am pleased with this action. Thank you very much.
Sincerely,
[redacted]

The customer service department is working directly with the customer to resolve this issue. A refund is being issued to the customer.

We apologize for any inconvenience. Unfortunately balding hair calf is not considered a defect. Hair calf will shed as it is a natural product and not synthetic. However, it will last longer if the product is handled with care. Any type of rubbing can cause shedding to occur more quickly. Shedding...

is a natural feature of the material, and it is inevitable that it will happen over time. For this reason it is not considered a defect.

Customers case has been under review and was escalated to the proper channels. Customer will be contacted with a resolution.

Revdex.com:At this time, my complaint, ID [redacted] regarding Michael Kors has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My...

complaint is not resolved yet and Micheal Kors never tried to reach us after the complaint. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
...


[Your Answer Here]
 I never gotten anything from you guys.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We sincerely apologize for any inconvenience. We see the
order submitted on 12/** and can confirm she entered the Holiday16 promotion
code for the fee 2day shipping but she did not select the 2 day shipping option
at check out. Due to this the order was shipped out with ground shipping and...

is
estimated to arrive 12/**. Unfortunately we are unable to change the method of
delivery after the customer submits their order.

Revdex.com:At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I...

keep calling and emailing customer service and they keep saying there is nothing they can do about it. It says they are looking into it, but I do not trust that they will actually do anything and have not been contacted directly by corporate or Silvia yet. Please keep this complaint open until they have actually taken steps to resolve this unethical business practice. Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]